Denco Air Conditioning & Heating

"Sir it has been over 5 years since I repaired your heating problem. I am happy to see the repair I made has surpassed the 2 year warranty all customers get with a repair by me. In fact over 5 years later my repair has not failed. I am sorry you feel like you were over charged. However, prior to doing the approved repair, I stood before you and explained the cost and the details of the repair. You authorized the repair and readily accepted the cost and terms of our agreement. Since 1988 when I started my business, my mission has to do great work that last for a long time. And do that repair at a fair price that the customer agrees to BEFORE the work is done."

"I remember you, it was about 11 at night when I arrived at your home. Geez, it was cold that night! You did have a defective thermostat. You, your wife and children were cold and the heat was not working. Your home was heated by a Heat Pump and the thermost was failing to tell your back up ( electric heat strips to come on). I did what I would have done had it been my family, I got you heat and I did so in a risk free manner with a temporary repair. The next day your home warranty called me and said you had complained about my service and they you said I was "creepy" and not to send me back to your home. I am actually not a Creep, I am a Veteran, I am almost 70 years old, I have a family, we are happily married, I put my girls and wife through college, I sponsor 2 Memorial Scholarships every year. When my best friend died , I paid for his funeral ( from the headstone, the coffin, the vault to the flowers) When another friends Mother passed away he was low on money so I paid for his Mothers funeral, once while standing in line to pay a toll charge, a disabled black man was trying to get the tag agency to lower his bill so he could pay the tolls. They were not going to lower the bill, so I stepped up and paid bill $615.00 for that man. Thats the kind of Man I am. Please do not judge a elderly person by what you at 11 o'clock at night after that person has warmed a dozen people by making them warm. And is still there for your family."

"Thank you for your kind review. In a few days it will be over 8 year since I repaired you AC system. I carry a variety of parts on my truck, sometimes , usually after hours, if it is a control board we have to return to complete the repair."

"Over 8 years ago ! I remember you, [Member Name Removed]. Certainly I remember the job, you had a HVAC plumbing issue that for years had been over looked by other companies. I remember looking all over and finally found the leak was betweeen the upstair walls. You had me install 2 new Carrier AC Systems in your home. It has always been great working for you. But if you have a AC problem, here I am. Since 1988 and still going !"

"Member is exactly correct, we do not sell our customers things that do not need. However there are plenty of HVAC companies advertising on TV, Coupons and Internet that they offer $19.95 and $39.9 A/C Tune Ups.First of all you cant get a decent pizza delivered for $19.95 so dont ever believe you are getting a A/C company to drive across town, fix your A/C for $19.95. Next, you cant "tune up" an air conditioner. Its not a car motor, all they can do is come out and sell you things you most likely do not need. Heres the bottom line, if your air conditioner is working, (not making any strange noises) leave it alone. Fix it when it breaks. No A/C tech can predict the future and they sure cant tell you "this part is about to break". The two best things you can do for your A/C is change the air filter monthly. I know some of you are buying pleated high end filters and the manufacturer claims they only need to be replaced every 90 days, however, the guy who made that claim doesnt live in Texas where your a/c works overtime in the summer. At least check your filter once a month. ( for those who cant remeber that, add it to your calendar on your phone or on your wall. Next rinse off the outside unit with a garder hose in the spring and during the summer. And if you have a problem make certain you are calling a honest company to do your repairs. Denver Koon/ Denco Air Conditioning"