Williford's Appliance Service

Long story short and then I will give the full story for
those interested. I also have the phone recordings of all calls referenced to
anyone who would like to verify my story. I will be more than happy to provide
the recordings by email request: [email protected].
Basically I called Williford?s to assist me with a customer
of mine and was treated very poorly. The biggest surprise to me was when I
called to see if the parts were in and I was asked for the model of the unit.
Being that this is a customer and they were the ones that went out to inspect
the unit, I did not have that information and their ?manager? Arlene told me
that they cannot located the account without the model number. I offered the customer?s
name and the name of my business along with the street address (which is how
almost every appliance company I work with looks up accounts.  I reached out to the owner and was not only
shot down but instructed to not call them again. If I had a customer who was
forced to track me down to get help with an order that THEY ARE PAYING ME FOR
all because my ?manager? refused to help and put them in touch with me, that
employee would be GONE!!!
 
Moral of the story: These people don?t care about your
business so take it to someone who does! What ever happened to the customers
always right?I didn?t need to be right, I just needed information on the job I
was paying them over $300 to do (that?s including the inspection of $85). There
are so many struggling businesses out there, I beg you to use someone who will appreciate
your business!
 
I own a claims, inspection and repair firm servicing over 95
moving companies all over Texas, Oklahoma and Louisiana. I do regular business with
over 30 appliance firms in various locations. I have to reach out to appliance
firms at least 3 times a week, Corpus happens to be one I do not use often. I
reached out to Williford?s to assist me with a transit claim. Every time I send
a firm out I ask them to diagnose the problem and in their professional OPINION
please let me know if the damage appears to be transit related (if there is a
huge dent in the side of the unit, transit?.if the inside of the unit it
dented, it might not be), again, it?s an opinion based on their professional knowledge.
After sending them out they sent me what the total was to fix the unit, I asked
if it appeared to be transit and the girl said ?maam we don?t do insurance
claims?, I said ?oh ok, but was did the damage appear to be transit related??
and got extremely snappy, raised her voice and said ?THIS IS WHY WE DON?T DO
INSURANCE CLAIMS?.  Most likely with
frustration in my own voice said ?This is not an insurance claim, I am not an
insurance company I am a repair form who handles moved related damages and I am
paying you for a service and would like to know a potential cause of damage.?
She said, ?we don?t disclose that information.?
 
Phase 2: parts were order and we were told it would be about
10 days. After 14 days I called and ask if the parts were in for (name of the
customer). Arlene said ?What is the brand of the unit?? I said, ?I?m not sure
actually the customer is _____. Would you like the street address (this is how
almost every appliance company I work with looks up an order, I don?t know why I
ALWAYS reference the customer?s name ha). She said ?we only look things up by
the brand? WHAT???? Ok so at this point I will admit I got very frustrated and
said ?is there someone I can speak to that knows how to look up by name or
address?? she said ?I?m the only one? I said, how about the manager, she said ?I
am the manager?. I said, then let me talk to the owner and she said ?Mr and Mrs
Hightower are not available, now can I get your supervisors name and number??
So being co- owner I gave her my husband?s number. She calls my husband and
said, we found it under  (my name). Well
that?s weird, I never gave you my name on this phone call so how did you know
to look it up that way???? I start to do some research to track down the
Hightower?s. I locate a phone number on white pages, call and leave a message explaining
that as a fellow business owner (forget that I?m a customer) I felt like they
had a right to know to know how their so called manager was treating customers.
I then checked linked in and facebook to which I found them on Facebook and
sent them both a message stating that their manager refused to put me in touch
with them and I needed to speak with them about my issue along with a brief
description of my problem. 2 days later my husband received a call from Arlene
saying that this will be the last job they will do with us, ?our owner does not
appreciate being called at home?.
 
As I said in the beginning?.
Wow, if I had a customer that was forced to track down my
home number in order to get proper care that employee would be GONE!!!!!!!!!!
 
Moral of the story: These people don?t care about your
business so take it to someone who does! There are so many struggling
businesses out there, I beg you to use someone who will appreciate your
business!
 
PS: Mr Appliance is a franchise, but they are NOT a
corporation, they too are small businesses!
God bless and have a wonderful day!

Long story short and then I will give the full story for
those interested. I also have the phone recordings of all calls referenced to
anyone who would like to verify my story. I will be more than happy to provide
the recordings by email request: [email protected].
Basically I called Williford?s to assist me with a customer
of mine and was treated very poorly. The biggest surprise to me was when I
called to see if the parts were in and I was asked for the model of the unit.
Being that this is a customer and they were the ones that went out to inspect
the unit, I did not have that information and their ?manager? Arlene told me
that they cannot located the account without the model number. I offered the customer?s
name and the name of my business along with the street address (which is how
almost every appliance company I work with looks up accounts.  I reached out to the owner and was not only
shot down but instructed to not call them again. If I had a customer who was
forced to track me down to get help with an order that THEY ARE PAYING ME FOR
all because my ?manager? refused to help and put them in touch with me, that
employee would be GONE!!!
 
Moral of the story: These people don?t care about your
business so take it to someone who does! What ever happened to the customers
always right?I didn?t need to be right, I just needed information on the job I
was paying them over $300 to do (that?s including the inspection of $85). There
are so many struggling businesses out there, I beg you to use someone who will appreciate
your business!
 
I own a claims, inspection and repair firm servicing over 95
moving companies all over Texas, Oklahoma and Louisiana. I do regular business with
over 30 appliance firms in various locations. I have to reach out to appliance
firms at least 3 times a week, Corpus happens to be one I do not use often. I
reached out to Williford?s to assist me with a transit claim. Every time I send
a firm out I ask them to diagnose the problem and in their professional OPINION
please let me know if the damage appears to be transit related (if there is a
huge dent in the side of the unit, transit?.if the inside of the unit it
dented, it might not be), again, it?s an opinion based on their professional knowledge.
After sending them out they sent me what the total was to fix the unit, I asked
if it appeared to be transit and the girl said ?maam we don?t do insurance
claims?, I said ?oh ok, but was did the damage appear to be transit related??
and got extremely snappy, raised her voice and said ?THIS IS WHY WE DON?T DO
INSURANCE CLAIMS?.  Most likely with
frustration in my own voice said ?This is not an insurance claim, I am not an
insurance company I am a repair form who handles moved related damages and I am
paying you for a service and would like to know a potential cause of damage.?
She said, ?we don?t disclose that information.?
 
Phase 2: parts were order and we were told it would be about
10 days. After 14 days I called and ask if the parts were in for (name of the
customer). Arlene said ?What is the brand of the unit?? I said, ?I?m not sure
actually the customer is _____. Would you like the street address (this is how
almost every appliance company I work with looks up an order, I don?t know why I
ALWAYS reference the customer?s name ha). She said ?we only look things up by
the brand? WHAT???? Ok so at this point I will admit I got very frustrated and
said ?is there someone I can speak to that knows how to look up by name or
address?? she said ?I?m the only one? I said, how about the manager, she said ?I
am the manager?. I said, then let me talk to the owner and she said ?Mr and Mrs
Hightower are not available, now can I get your supervisors name and number??
So being co- owner I gave her my husband?s number. She calls my husband and
said, we found it under  (my name). Well
that?s weird, I never gave you my name on this phone call so how did you know
to look it up that way???? I start to do some research to track down the
Hightower?s. I locate a phone number on white pages, call and leave a message explaining
that as a fellow business owner (forget that I?m a customer) I felt like they
had a right to know to know how their so called manager was treating customers.
I then checked linked in and facebook to which I found them on Facebook and
sent them both a message stating that their manager refused to put me in touch
with them and I needed to speak with them about my issue along with a brief
description of my problem. 2 days later my husband received a call from Arlene
saying that this will be the last job they will do with us, ?our owner does not
appreciate being called at home?.
 
As I said in the beginning?.
Wow, if I had a customer that was forced to track down my
home number in order to get proper care that employee would be GONE!!!!!!!!!!
 
Moral of the story: These people don?t care about your
business so take it to someone who does! There are so many struggling
businesses out there, I beg you to use someone who will appreciate your
business!
 
PS: Mr Appliance is a franchise, but they are NOT a
corporation, they too are small businesses!
God bless and have a wonderful day!

unknown

We try to never use them because we always have the same bad experience. My facilities manager is new and didn't know history with Willifords. We call and they create ticket dated when you call, not when they come out. They send someone out to try to fix appliance, you pay expensive initial service call, still doesn't work, so you call again. They come again, order parts, come again, still isn't fixed. So, if you call again on same problem, and it has been 30 days since first phone call you have to pay as a new ticket. Very expensive, and is still your original problem.

The representative quickly diagnosed the problem, ordered the part and installed in 10 minutes.

Service person was polite and knowledgable, he found problem quick and advised me that part was bad and would have to order part. Part came in quicky and was put in. Price for intial diagnoses was high by the price to install was reasonable. All and All satisfied with work, and very happy with service person, very profesional.

Williford's was contacted on my behalf by Lowe's, from whom I had purchased this washing machine & its extended warranty.  The service center scheduled an appointment for a technician to visit my home, and he arrived on time at the scheduled time.  He listened to what I had to say & checked the washer out for himself.  The whole time, he was very professional and neat & clean!
He told me he'd have to order parts when he got back to his office (which was 2 hours away - I didn't know that when he first arrived!).  They sent me an email when the parts were ordered, and another email when the parts arrived at his store.  They scheduled another appointment for him to come back out & place the new parts.
He called when he was a few minutes out, to check that we were home, and arrived in about 5 minutes from his call.  Again, he was neat, clean and professional.  He had the new parts in the washer within 20 minutes and had me come check it out.  The work area was neat & tidy and the washer appears to be fully functional.
There was no charge, as this was covered under my extended warranty.

Quick diagnostic the same day  I called.
Once the diagnosis was made, the office could not determine what part was needed until the repairman checked in the next day.  Seems that a quick call would have saved me a day without a refrigerator.
Once the part was in, ( 2 days), the install was promptly performed.

see above

The technician was thorough and fast fixing the problem. He was also courteous explaining the problem and the corrective action taken. I would highly recommend Wilifords for appliance repairs based on my experience today!