Rick's Tile Installation

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I had Rick's Tile out twice in the last 2 years. The first time was September 6, 2013 soon after I bought this home.  He replaced broken and loose tile in my living room. I was satisfied with the cost ($450.00) and the work until in March 2014 when I noticed the grout between the tiles that he replaced was coming up and the tiles were loose again. I called him and he came out to look at it. He told me that this was common when the ground freezes even if the tile is in the house. This did not sound right to me but he told me to call him when there was no chance of another freeze and he would come fix it. A few months went by and I noticed the tile outside in front of the front door was loose. I had him come out and fix this on August 12,2014 ($250.00). I only had him work on the outside tile at the time because the inside job was going to take more time of which I did not have the time. I was happy with the work until 2 months later that tile was loose again. I called him out again to fix the loose tile in the house expecting him to guarantee his work. After all he told me to call him when there was no chance of another freeze. When he came out, I also told him at that time that the tile in front of the front door was loose again. When he found out that I was expecting him to honor his work and fix for free he became very defensive. He said my house was cut in half and this is why the tile became loose again. I had a structural engineer out to assess the so called problem that Rick had mentioned (house cut in half and that why the same tile is coming loose)  and he said I had no foundation problems. The loose tile had nothing to do with the foundation because there was no foundation problems. Unfortunately, having a structural engineer out to assess my home cost me $500. but at least I know it is not my foundation!  I will never use this company again. He does not back his work.

Always late, job took several months to complete. Work was not good.

one of the worst experiences with a company i've ever had. he did not finish the job and i could not get a hold of him. i had to get my attorney involved and finally get him served papers. he finally after months refunded me half of what i paid him. a few months after that i saw him on a local tv show we have called troubleshooters because he screwed somebody else also

Rick presented himself well during the first meeting, and I felt comfortable I was making a wise choice by choosing him for the job. He began demolition the next day. Unfortunately, that is the last positive thing I have to say about my experience.
1. I was unable to contact him and get him back out mid project. When he eventually called me back to schedule a time to come out, he claimed that he had written my phone number down incorrectly; not believable, when you have the call on a call log on your cell phone.
2. He knew we were up against a scheduling deadline, and despite assurance it would be done on time, they were still working on the shower the very last day of the deadline. The crunch on time shows in the poorly finished shower. The cuts in the tile are sloppy, there is not symmetry between the tiles, and there is grout on my wall and ceiling. Not to mention, the grout in the drain pipe, that cost me and additional $1,600 for a plumber.
3. I requested silicon grout. They used sand grout, and the grout cracked within the first three months.
4. I requested that they come out and address the issues, and his assistant Victor agreed. Unfortunately, they never showed up. I was told two different time that the would be out and they never arrived.
All

He did a great job.

At first Rick was very responsive but the crew showed up late and he grossly underestimated the time required to complete the project. Rick assured me again and again that the work required was very common and there wouldn't be any issues. The work quality was OK but far from perfect. After a couple months the floor showed signs of more sinking so I called Rick for follow-up and to get help with the caulking. I always got voicemail and he never returned my call. I am very disappointed in Rick's overall performance.

This was the second time that we used Rick's Tile. The first time they completely gutted and remodeled our master bath and they did an EXCELLENT job. We then used them for the installation of tile throughout our house and once again the were wonderful. I do not know what time they showed up in the morning as I was working, but when we returned home each evening there was visible progress. They finished our entire house in about 4 days. The crew was friendly and professional and they WORKED. I was VERY comfortable with the level of trust and I will use him for any future jobs we have and I would definitely recommend him. Very professional, high quality, honest and trust worthy. A true and quot;TILE HEROand quot;.

Signed the contract for $3600.00 with $1800.00 deposit. Work was supposed to start in 10 days - it did not. After calling Rick, he finally did come out and demo the shower. Job was supposed to be completed in 10 days; 2 weeks later I had to call to get him back out to start the install. All of this time we could not use the shower of course. He installed the new shower pan, told me the travertine tile was on order, and he was off again. After another waiting period we called again. He said he couldn't find any matching granite to replace the sill that he broke during the demo. (BS...). My wife found it within an hour. Another week goes by waiting for them to cut it to size. Finally he starts the job again. He comes in and within 4 hours he has the sill, floor tiles and wall tiles installed. Upon further observation, we discovered that none of the tile he installed was what it was supposed to be. He argued that it was what we ordered. We had the sample materials that proved otherwise. Also, upon further investigation, we found that he did not replace the vapor barrier or seal the joints on the cement board he installed, which will allow water and moisture to go directly into the walls. Neither did he use spacers when installing the tile. The whole job will have to be redone. Rick has my $1800 deposit, I still am without a shower, and Rick will not contact us. He must have got his and quot;Aand quot; rating from family members because his work and ethics stink. He should wear a mask and ride a black horse. BUYER BEWARE!!!_

They came out right away to do estimate. The estimate was considerably less than other quotes. They did an excellent job. Matched the existing tile, put in safety rails. Finished whole project in 3 days. Very professional and cleaned up after themselves.
The new shower looks like it has always been there.
Very impressed

He help pick the color and his work was great.

Rick is extremely professional. He quoted me a price lower than anyone else could, and was able to fit me in within a few days. Total he spent 3 hours doing the work. He was a little late, but made up for it with the quickness that he got the job done. He consulted with me on the veneer layout, and was very responsive to my opinions.
I would definitely use him again.

They did a great job. Arrived late each time they were coming and didn't call to let me know, however the quality of the work was excellent. Turns out we miscommunicated the scope of the work and Rick had taken other jobs after the estimate. He had to fit us in to get the job done. Once his crew arrived at 5:30 and worked 2 hours. They got it done each day they had told me they were coming. Everyone was very nice and friendly. Felt totally comfortable having them in my house with me and my daughter home alone.
When Rick came out to see the project to give me an estimate, I asked him if he had ever seen a shower like this (60's vintage house, original shower in corner of bathroom.0 He said every day. Been doing this for more than 20 years. He even matched the original tile! It looks great. We are very satisfied and have recommended him to friends.

The experience was pretty good. The price was reasonable. I would probably use them again and I would recommend them.

The new tile matched the old tile very well.

Rick and his two helper's showed up one hour late. Upon arrival he looks at the job and settle on a price. Immediately begans working, he matched the tile as close as he could matched to the old tile. Rick did a very professional job. Rick and his helpers were very courteous, friendly and professional.

Rick's Tile showed up with 3 guys around 9:30 am (they were a little late) and immediately began removing the old border without disturbing the hardiboard or other tiles. They put the new tile in and grouted the job in less than 2 1/2 hours. Their guys were good about cleaning up around them although a thin coat of grout dust was on everything in the bathroom nonetheless. Rick also took a lot of time making sure that the grout color matched with the existing tile and making sure the spacing of the tile made it look like it was original rather than remodel. Overall, they did an excellent job for the price and I got a new shower.