DU-WEST FOUNDATION REPAIR

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Supported a cracked foundation

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Du-West came to me home to give a bid on foundation repair. The gentleman was very punctual and professional. However, his recommendation for the repairs needed, and the total bid price, was outrageous. I've heard that the quality of this company's work is outstanding, but their prices are cost prohibitive. I would only consider this company if I lived in a very expensive house and knew it was going to be my "forever" home.

They were outstanding. I was thrilled

they did a very good job installed a extra pillar. the doors are working great. they cleaned up very well. mother was very happy with there job.

Excellent job. They first came out and checked the entire house to determine what was out of level. The house was in excellent shape but the garage was sinking and moving away from the house.
On the morning of the repair they arrived promptly and hand dug out the foundation, cut a hole in the driveway and installed seven concrete pilings. Then they packed the soil back, repaired the driveway and cleaned everything up. Several Days later they came back and rechecked the level. They determined the work had been done correctly. This was also verified by a city inspection. The crack between the house of the wall was not completely closed but they advised us to wait several months. They were right. Now it is hard to tell by looking at the crack it was repaired. There work is guaranteed for life.

Did not use this company! When I call them to come out for a bid did have to pay $10.00 for service call in which would be deducted if we had hired Du West. We use a different company to do the adjustment for a lot less and receive a guaranteed, where DuWest Foundation would not guaranteed adjustment. The only thing I came say is this company was way to high and wanted to do more work than we felt like we needed . Also still trying a month and a half later to get them to cash my $ 10.00 ck.

I didn't dislike anything about him. He was very polite and very courteous. I had several questions because I am a foreigner. I didn't understand some of the terms and he explained it to me. We sat and had a chat about it. He said my house is fine and he will come back in about 6- 7 months and re-check if it needed some work. He was young man but he was very professional. He was on time. All those qualities that I liked in somebody were in him. I called him and he was here the next day.

My experience with Du-West Foundation Repair went fine. They were very straightforward and did what they said they were going to do. They were timely.

Did not use their service.

Du West showed up on the day they prearranged, they had to dig lots of holes under the house, they also had to put some pilings under the patio and the driveway.
The work was a bit delayed waiting on the product for the tree barriers, but only for a day.
The only thing I wish they had done is to lift the grass, and then put it back after.

Had a little difficulty in getting the repair scheduled. We constantly called them. I wish they were a little more proactive in the scheduling of the repair. Performed work within a day, left the site clean.

The house had shifted due to the extremely dry weather causing cracks in the walls and ceiling and broken tiles. The company sent a representative to go over the house and give an estimate of what needed to be done. He spent several hours in and outside the house and presented me with a detailed drawing showing where each pier needed to go. A week or so after he left, I received a DVD in the mail completely explaining their process. When we decided to go ahead with the process, I called and was put on a list. They called to keep me updated on when they would start. The crew arrived on time and worked all day. They were all very pleasant and clean. Each day they cleaned up the area before they left, leaving no trash behind. When the job started running longer than planned, they brought in a crew from San Antonio to help out. When they finished, they pressure washed the house and concrete where needed. The crew replanted all shrubbery that had been moved and made sure I was happy with everything. They even hosed the grass down to force the leftover dirt into the grass. Their work is guaranteed, so they will come back if I have any more problems.

I received an estimate to repair my foundation, but when he went into my crawl space to examine, he found a water leak and immediately told me about it. This was the cause of my foundation problems, and I was able to call a plumber immediately. Very happy with his honesty and professionalism. If I do need to get repairs done, I will definitely use Du West.

Got the job done by another contractor

Took about a week to complete. The orginal bid seemed to be a low ball and then the real bid was presented with the actual work needed. Not happy with their approach or method but still about $5000 less than a competing bid and it seems to me about 90 percent of the work done by DuWest comparable to the other bid. Could have had a little better job for alot more money.

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They were very professional when they came out and gave the estimate, but their price was too high for me.

Du-west came out to give an estimate, we had htem do the job. They started the job exactly when they promised and finshed as stated. We were totally satisfied. We will be using them again.

I contacted the company to set up an appointment after we noticed cracked tiles along the kitchen and hall-way leading to the garage. Anna took my call and set me up with an inspection on 11/11/11. Anna advised that the service call would be $10.00 but that it would be credited to the bill if work was required. On that day, Eddie Cabazos came out to inspect the foundation of my house. Cabazos advised that he wasn't too concerned about the tiles and inspected the rest of the house both on the inside and outside. Cabazos concluded that we did not have a foundation problem and did not warrant repair at this time. Cabazos recommended that due to the recent drought, it was imperative that all sides of the house maintain an equal amount of watering otherwise the soil will crumble and the foundation will shift. I appreciated Cabazos' professionalism and honesty and would gladly call him back in the future for any related work.

When I called Du-West Foundation Repair, the first person I spoke to was Christina. She was courteous and professional. She scheduled an appointment that would work for us. Today, Mr Cabazos was here promptly at 9 am, as scheduled. He explained in detail what the problem is with our floor tile and what we can do to fix it. He was very professional.