I had to ask them to clean under the bed. After the first visit I asked them to either use the dry Swiffer or mop. It still never felt clean. The black stove didn't shine. The stainless steel sink didn't look scrubbed. Then a day after their last visit, my 1 carat diamond ring was gone from the jewelry box. I called her and they both deny taking it. I have filed a police report. She told me customers often lost their rings and found them later. Hmmmm. She also told me cats are known to play with small objects. Yes, I know, that's why I always put it in my jewelry box. It was a hard lesson. Obviously, I cannot recommend them. I will try to update the report if I get any more news from the police.
Description of Work: Amy Castillo and Delores Gomez came to my home three times. The first visit cost $125; she claimed it was to clean the base boards. Then it was $85. Amy cleaned the kitchen and bathrooms. Sandra did the floors, rugs, carpet, and dusting. The first cleaning was so-so. They use an electric sweeper on the floors. I had been using a dry Swiffer cloth to pick up all the cat hair and dust. She also barely mopped. She looked for dirty areas and lightly went over them. One spot stayed on the floor for two visits.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
$85
Norma W.
05/2012
4.0
house cleaning
 + -1 more
I use her twice monthly. The number one thing I can say about her is that she is dependable. She is very honest and I don't ever have to worry about whether I am here or not. I am not familiar with the pricing but I would imagine it is normal. She does a very good job but there are a couple little details that she forgets. That could be a difference of opinion on what is clean and what is not clean.
Description of Work: I use Amy's Cleaning Service for house keeping.
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Service Categories
House Cleaning,
Home and Garage Organization
FAQ
Amys Cleaning Service is currently rated 2.5 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Amys Cleaning Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Amys Cleaning Service offers free project estimates.
No, Amys Cleaning Service does not offer eco-friendly accreditations.
No, Amys Cleaning Service does not offer a senior discount.
No, Amys Cleaning Service does not offer emergency services.
No, Amys Cleaning Service does not offer warranties.
Amys Cleaning Service offers the following services: Weekly, Bi-weekly, or monthly cleaning services. 1 other employee. Charges by the job. Travel/trip charges over 30 miles away.