Du-West Foundation Repair

They were extremely messy at the work site throwing their trash and work materials everywhere even though I had a trash receptacle on site for them. Inside my house they broke a toliet seat in the master bedroom and the actual toliet in another bathroom. They did try and replace it after at least 6 weeks with the wrong color toliet. All thru the project there was a lack of coordination with the plumbers who they recommended. Also we agreed they would tape off the dining room so we would not get dust and debris on our furniture which they did not do. In the cleaning up process they put loads of dirt all over our yard instead of removing it so we had to pay someone to do their job. They also told me in the beginning that their pricing was higher because they would not come back and ask for more money but that is exactly what they did. 

Needed foundation repair and had a good recommendation for them. Their online form lead to a game of phone tag, that should have been an email. Next available appointment for the estimate was several weeks out, but I was impressed by the professionalism and thoroughness of the estimator, John Campbell. We were not able to work out a mutual time to perform the work immediately (they rescheduled first and then my calendar and budget did not work for subsequent time.) Called them back several months later and could not get them to return my phone call. Receptionist, Rose, repeatedly promised to have my call returned by the estimator, and it never was. I spent several weeks calling them back, expressing increased levels of frustration, with no luck. Receptionist needs to have some authority to provide actual information or make appointments, rather than being a message recorder. It would have been better if they had just said they were busy. I took my business elsewhere and was very happy with the result.

Everyone was very professional and showed up on time. They were there when they said they would be there and finished the job without any delay.

ON TIME AND COST WAS WHAT TYEY SAID IT WOULD BE

This company did exactly what they said they would do on time , at price, and conducted themselves very professionally !
Appointment at 11:00a.m. , doorbell rang at 11:00a.m. ! Mr. Curry, with du-west, explain what he will be doing , measuring , sensors, examining while I read and watch DVD he provided. He took his time to be complete in his analysis of foundation and explaining what it all involved , a little over one hour .
The day schedule to start, they were one half hour early , couldn't believe it! The crew were the best , hard working ,non-stop !
Completed job on time, clean up , keep me inform of any and all questions .
I I have already recommended them to friends. Without question I highly recommend them .
Other foundation repair company's walk thru and threw a price out in 10 minutes, ( almost twice as high as Du-West quote), and would call back and lower their prices over the phone. Watch for the scammers out there!,,

When they came out they did some elevation checks and after the work was completed they did not do a final elevation check and provide me with that information either.

My advice is to get a complete written bid and to make sure you get a warranty if you are doing foundation work. Make sure the warranty is transferrable if you sell your house and go over the basics with the company. We went with this company because it is one of the more reputable foundation companies in Texas so they provide all that but I don't think it hurts to do your homework on foundation work.

Work was started and finished on time. Some surprises encountered were handled professionally with no additional costs. Liked their option of tunneling under the foundation versus breaking through the slab. Fifteen year old tile flooring would be impossible to match.
Workers cleaned up at the end of each day. No unsightly messes left.
Due to Texas' unpredictable soil and weather, several adjustments have been made over the last four+ years, all covered by the LIFETIME WARRANTY.
If you are looking for the best bang for your buck, work done on time and done correctly, a company that backs their work and are just down to earth friendly folks, look no farther than Du West Foundation, Converse, TX.

Our experience with DU-WEST has been a good one. Our only problem was this last time when the estimator failed after two visits over several months to schedule the leveling. When we complained to the company, they were very responsive and the work was promptly done.

DU-WEST T did exactly what they said they would do.

Very good experience overall. Company rep who came to my home was professional and answered all my questions. Their estimate for the cost of repair was right in the ballpark with everyone else. The company's presentation was thorough and I considered it a learning experience. Work crew showed up at said time both days and took about two full days to complete. After the crew finished up and left, my clean out pipe became clogged and backed up into the house. I was concerned that a worker might have broken the clean out pipe while digging a hole for a pier. I immediately called the home office and informed them of the problem. One thing to remember, any damage to your plumbing caused by the leveling process is your problem, not theirs. Fortunately, I and a worker noticed that the pipe was leaking water out of the top before they actually leveled the house. The home office rep was exceptionally nice and verified my story with the crew and said she would send a plumber out first thing in the morning. The plumber was only able to partially unclog the pipe and couldn't tell what was causing the obstruction. Du-West then sent out a crew in the rain to dig out the hole once again as to get a better look at the problem. As it turns out, it was a tree root that had grown into the pipe and caused the blockage, not poor workmanship. After that, the expense of repair fell on me and I was more than okay with that. I thought their handling of the problem was way above what has been my experience in the past. Bravo!!