CUSTOM POOLS INC
About us
Jerry & Maxine West opened Custom Pools, Inc. in 1976 as a family-owned and operated business in Converse, Texas. "We started out with a small 400 square foot rental space and a very limited capital investment. Thanks to a lot of hard work, we currently own our 6,500 square foot building, complete with indoor display pool and retail sales area." Since we started out, we have emphasized quality construction techniques & materials, the most advanced and efficient equipment lines, and provided the highest level of customer service to meet the quality standards that have helped us become the pool professionals we are today." "As our industry continues to evolve, 'smart shopping' is probably the biggest change taking place. Customers want the best value for their money now. They're comparison shopping, but will spend a little more for a product that will last longer and cost less to maintain. They don't just want the lowest price, they're looking for quality in both product and service that will save them both time and money." "When we talk to some of our 'loyalist customers', it's very satisfying to hear them talk of pools and equipment that are 10 -15 - 20 years old and still running strong. We know they're satisfied with the product(s), They will probably replace any equipment with the same brand, should it need replacing. Our customers work up to a brand loyalty when it comes to any of the top-quality equipment we install. This customer trust and brand loyalty drives our repeat business."
Business highlights
Services we offer
NEW INSTALLS AND REPAIR SERVICES, POOL CLEANING AND POOL SUPPLIES. Leak Detection Renovations Repairs Chemicals Equipment Supplies Pool Cleaners Warranty Station Spa & Hot Tubs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 80% | ||
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Three weeks later, I called again, got the same story, and was assured my name was at the top of the list. Two weeks later, I called again, no longer polite. I got the same story, but this time within a couple of days I was contacted by a man who said he was on a job in the area and would come by to have a look. He eventually arrived, late, complaining that the office had given him a wrong address. He said it happened frequently.
He told me the procedure he would follow, and went to examine the pool. After a couple of hours he had to return to the other job he was finishing up, but said he would be back the next day. Over the course of about two or three weeks, this man returned sporadically, with another guy, and they spent hours each visit finding and putting epoxy putty into fine cracks in the pool. Eventually, they managed to stop the water loss. They were knowledgeable, excellent workers.
I eventually received an invoice from Custom Pool. I called to make arrangements for paying the bill. During the conversation I complemented the two workers. The woman on the phone acted surprised, perhaps disbelieveing, laughed, and said she would let them know.
The work is performed without guarantee, which means that if the pool begins leaking again, even within a few days of the repair, even if the leak is in an area already repaired, you will go through the same process and pay again. I think the quality of work done by the employees is excellent. The office is disorganized and non-professional. I will use the company again, if leaks develop, because I know their employees are good, and can do the job, and because Custom Pool is the only service provider in that area that finds and repairs leaks in swimming pools.
Licensing
State Contractor License Requirements
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