Advanced Foundation Repair

really well. spent a lot of time in inspection and survey. explained what they were doing and what it meant. result was we did NOT need any repair

Like previous reviews below, I too had a very negative experience with Mr. Frank Check. He called me today at approximately 11:45 asking if he could come early for the appointment. I told him no since I was still at work. He sounded annoyed. I asked him if we could keep our 1pm appointment as previously scheduled. Well, I live in Austin and I got stuck in a bit of traffic and arrived at 1:05pm. My daughter, who was home, said he came about 10 minutes earlier and left since I wasn't home. He was gracious enough to leave a card. No call to me to ask if I was running late or to check in. Nothing. I tried calling him back and he didn't answer the phone. In my book, this is monumentally rude given I left work early to meet his guy. His card says he's the general manager. Think about it: if this is the level of customer service from the general manager before they even get the job, what's it going to be like when the average worker comes (or doesn't) and when they already have a portion of the down payment. Is management going to make it right? My guess is no. Considering similar negative reviews below, I'm glad this happened at this point in the process and not later on.

Well done

Advanced Foundation originally came to the property on May 19, 2014 to assess the work needed. They did not begin work until September/October of 2014, and ultimately never finished the work. Roughly half the job is still needing to be finished, and the half that was done wasn't done correctly, even after multiple visits to the complex. Our last communication with them was February 25, 2015, and we are still trying to get them to come finish the job. On top of all of that, their corporate office called our property manager stating they were going to put a lien on the complex for nonpayment. Our property manager had to tell them that the work had never been finished.

It went well! They do what they said they would do and got everything done in the time frame set. I highly recommend their services.

I guess they don't actually want business. What a colossal waste of PTO to be home for this b*******. I called the vendor to confirm my appointment, they confirmed, then the time came and went and nothing happened. When I called back 2 hours later, he said he'd tried to keep the appointment. All he did was show up to my door, left a card. Didn't ring the doorbell or knock. My dogs didn't even bark, and they bark at people walking down the street, so he must have tiptoed to the door and left the card and ran away super fast. In an attempt to keep my PTO from being totally wasted, I called and begged for a revisit, but he coudln't be bothered. Don't waste your time on Mr. Frank Check.

On 11/16/2012 Mr. Check was the estimator Advanced Foundation Repair sent to see me about the latest foundation issues I was having. He made notes, took measurements, etc. When I didn't hear back from him after 2 or 3 weeks, I called his cell number to get a status/information. To this day (almost 5 weeks later) he has never called me back.

We chose the tunneling option, the most expensive, as I worked from my home and couldn't conduct business with workers tearing up my floors and requiring me to lodge elsewhere. I regret this choice, as I later realized tunneling, which I was told by the representative, would be just as effective in resolving my foundation problem as thru-floor installation, did not allow proper compaction of the dirt used to replace that which had been excavated to install the piles. The result, the clayey soil in this region settled/consolidated, basically shrunk and receded, from the foundation, causing huge voids where they had dug, within a year of completing the job. During heavy rains, water would drain into these holes, possibly over-saturating the clay, weakening it and causing further movement. The company came out once or twice under the warranty they bragged so much about and added dirt to the voids; however, it appers to have not been properly compacted, and that dirt did as the dirt did before, leaving me with the same situation a few months later. The worst part is that the portion of the house they said need not be included in the proposal, has been gradually sinking to the point that every wall is cracked and every door sticks or won't close, above that un-supported part of the home. Several foundation companies confirmed this, who had come to the home, including Advanced Foundation Repair. Advanced Foundation Repair wrote up another proposal to remedy the new problem and would you know it, had you added the piles of the new proposal to that of the original proposal, you would have had a nearly identical proposal to that of what Atlas and Du-West proposed years ago, in the first place, only this time, the combined price of what we paid Advanced Foundation Repair and what they were proposing 6 years later, approximately equaled, or possibly exceeded what Atlas would have charged us, had we gone with Atlas in the first place, inspite of watering the dirt around my home regularly, as recommended by foundation specialists. The only problem now, is that about $17,000 and 8 years later, my home has sustained more structural damage than it had before Advanced Foundation ever came to my home. I can't qualify for another loan. My wife hasn't been able to find a job for 3 years, and all we can do is helplessly watch our house split apart. We continue to pay on the loan we took out to repair the foundation in 2003. They also kept ignoring us at our request for them to come fill in the holes around where they placed their piles. I suspect that their "engineer" knowingly excluded piles in the presently sinking area, from his proposal, to get the lowest price and win the job, in 2003. To date, I've never been able to verify this "engineer" was really licensed in the State of Texas. Furthermore, it's my opinion that Advanced Foundation Repair's Warranty is worth no more than the paper it's printed on. Pay the extra money and go with Du-West, Olshan or Ram-Jack. Their shady contract is ver one-sided, offers little, if any recourse to the consumer and more importantly, requires you to sign you rights away to a civil suit, limiting you to arbitration. Word on the street is that this arbitrator is a long-time friend of the comapnies owner, and the contract requires the loser to pay all arbitration fees.

We purchased a house in August 2006 with a Lifetime Warranty from Advanced. They had set 25 steel pilings in February 2004 at a cost to the previous owner of $12,825. In the spring of 2008 we contacted Advanced as there was noticeable shifting with cracks showing up. The technician came out and they subsequently submitted a bid to us to add 19 more steel pilings at a cost of $10,850. Not much of a Lifetime Warranty, in my opinion. And they did not get the job.

We were remodeling our house and because of them we've been having to spend extra money because we couldn't move back into our house for three months. The job was supposed to be done in 7 days. We were supposed to get a lifetime transferable warranty which we have not been able to get. They won't send it. We call and call constantly and they don't return our calls, or they tell us they are going to do something and that they will get back to us but never do. They did a really bad job, even the manager came over and looked and agreed.

I called to make an appointment. Very professional receptionist scheduled my appointment. Service representative came at appointed time. He took measurements inside and out, then we discussed how various parts of the house had been added at different times. He said it would be very hard to get the house completely level due to that, that if you leveled the old part, that it would cause major cosmetic damage to the new part. He said he would recommend an approach that would not completely level the house for that reason. He said he would email estimate within a day. I didn't get it. I called; they said they would send it in the mail. I still didn't get it. I was having a hard time getting a response from either the main number or rep's personal number. Finally got Mr. Check on his cell phone. He said receptionist had had a death in family and nobody else was available to answer phone or send/receive email. He said he would mail me another copy. I never got it.