
Woodlands Moving & Storage
About us
We, at the Woodlands Moving and Storage, strive to meet our customers needs in the most expedient, cost-effective, and safe way. We service The Woodlands, North Houston and Montgomery County areas in an upscale, professional manner. Our onsite appraisers will guide you through a safe, stress-free move. Whether you choose to move itemized or hourly, the experts at The Woodlands Moving and Storage will utilize their knowledge to make your move easier on you!
Business highlights
Services we offer
& Storage Services., Moving, Packing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
4% | ||
4% | ||
0% | ||
12% |
"Thank you [Member Name Removed], Always great to hear this I will pass it along to the crew!"
"Hello, We apologize for your poor experience. Have you reached out to the office? We would love to make this right. Take care of any damages or compensation. Again we apologize for your experience that isn't what we strive for. Thanks, Steven Woodlands Moving & Storage 281-362-9559"
We noted the work order that damage was done to the floor, as well as superficial damages to the walls/ceiling which I expected to have to touch up (as with any move... not hitting any walls would be a miracle). The men left and we called Monday to find out how to get the floor fixed. We filled out paperwork for their insurance, and even agreed to let them use their floor guy as I figured it'd be an easy repair. Their floor guy, Steve from profloors, took several weeks of not calling me back and missing appointments before quoting the job at over $1400 (redo the entire 2nd story's floor). I let the moving company know they could send more people to quote, as I thought that was crazy. They never got back to me... several days and unanswered calls later I just quoted the job out myself with a local guy only to find out that the repair would involve resurfacing the entire 2nd story because it was a cross-grain scratch and repairing just the individual boards across the entire room would be noticeable. I got a quote from someone for $1k to repair the damage. After having my wife call repeatedly to the Woodlands moving and storage they agree'd to send a check for 1k in 2 weeks. 2 weeks later with no check, we decided to just repair it ourselves and try and get reimbursed later. The company that quoted 1k never showed up, so I had to start all over. I got 3 more quotes and went with the cheapest at $1350. I had to vacate my house for a weekend, and also HAD TO HIRE OTHER MOVERS to move my furniture into the garage from the 2nd floor since The Woodlands Storage company was a no show at this point. This cost another $350 that they could of helped mitigate. It took Flores moving only 30 mins to get all the items into the garage ( couldn't recommend Flores moving more, 5 stars).
I filed a BBB claim, citing all the dates and exchanges we had. The claim ended up being closed without a response. After $1703 out of pocket expenses a $1k check showed up (post marked 12th, the check back dated to the 9th...). I sent a registered letter that back explaining our actual losses now that they've waited so long to send a check. The letter was received, however no response from the company. I've cashed the 1k check and will have to seek other $700 in small claims court.
Total moving cost $681, total home repair cost $1703 (repaired sheetrock myself), total reimbursement $1000, out of pocket to repair the house of $703. Even after their claims process it cost me more to repair my brand new house than the entire move.
You can get quality moving men at almost any moving company, it's the management you're paying for when you select a moving company. This company has poor management, their movers will eventually end up at other companies when this one goes out of business. Steer clear, you don't want to be left holding the bag.
Excellent moving services that met all of our expectations. Seven men loaded two trucks in less than 2 hours and then delivered it to our new home and placed each item exactly where we requested with no damages to anything. The cost was significantly less than we expected due to the diligent, careful and professional services of everyone involved. We could not have been more pleased with the excellent and courteous service which made our move both efficient and painless. We recommend this company to everyone.
.Licensing
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