Mirage Swimming Pools Inc.
About us
Builder of the worlds largest swimming pool built in Elcampo TX. We deliver what other can't! Fully insured. We build your back yard dream large or small. Mention Angies list and recieve a discount.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Builder of the worlds largest swimming pool built in Elcampo TX. We deliver what other can't! Fully insured. We build your back yard dream large or small.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.33 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 67% |
Showing 1-3 of 3 reviews
N Z.
Sep 2018
Liars and very unprofessional. Don’t use them. Poor quality. He took our money and didn’t deliver. always different laborers. Most didn’t speak English. They touted themselves as having long term employees. Not true. Our limestone work is falling off and cracked. Never cleaned up their messes. Spilled over into our neighbors yard. I kept very detailed notes of the construction. If there is a reply to this it will be a lie. This company cost us additional money due to having to hire others to complete their poor work. They have many different names. Kerkendahl is another. DON’T use them. I wish I could show pictures
George W.
Nov 2017
They do excellent work. I will definitely recommend them and absolutely use them, again.
Brent E.
Jun 2012
Mirage swimming pools installed a pool in June/July 2011. With the pool came a 2 year workmanship warranty along with warranties for the various equipment used in conjunction with the pool. Poor workmanship contributed to the following warranty work provided in the first year of pool completion: failure to tie new decking into pre-existing decking causing immediate issues with deck level, tiles chipped by workers during installation, loose flagstone in coping, non functioning interior pool lights.Most recently, we have noticed again the flagstones in the coping are becoming loose and the grout holding them down is cracking. Mirage finally sent people out to repair the flagstone and did very poor work, leaving the flagstones looking worse than they did before the repairs. Pictures were taken and sent to mirage to show the owners what kind of work was done. Rick, owner, called and in a very unprofessional, disrespectful manner told us that we should appreciate the warranty work that has been done up to now and that if we want the flagstones fixed we will have to hire someone else because they are done with us and hung up with phone. Last time I checked, warranties were a contractual agreement and not something someone can just choose to opt out of because they are annoyed. I also don't feel that we should "appreciate" warranty work, as we paid for a product that was guaranteed to meet certain standards of quality and clearly those standards have not been met. If possible, I will attach pictures of repairs to show the poor workmanship this company has tried to pull off.
Response from Mirage Swimming Pools Inc.
"This is incorrect, customer had existing patio that was poured by the builder of the home, we tried to get them to let us remove it and pour new deck up against the home while pouring the deck around the pool. The did not want to spend the money, being the deck was poured by the builder we did not want to drill into it and install rebar figuring the builder did not use rebar and knew it would break their deck. We warned them up front there was a good chance the deck would move and no longer be level they did not believe us, after a couple of weeks their existing deck dropped causing the decks to not be level. After looking at it and even though we had told them I under stood if this was at my house I would be devastated if it was mine so I decided I would rip out at the deck on the pool at my expense and poor it again. Their yard has a lot of ground movement being it is in gumbo. They did say they had a chipped tile in the waterline, I sent the tile guys to replace it, they looked and looked and could not find a chipped tile, they complained again so I sent tile guys back and they still could not find it, the third time I told them to show the guys the tile please, the chip was so small we could barley see it. We changed it. With the gound moving so much which we have no control over and can not warranty anything from ground movement that the deck has caused a few pieces of flagstone to come loose, even though this was not warranty I sent the guys to fix the flagstone at no charge. Right after the guys got it mortared down and grouted a storm came in they loaded up and left and was going to return the next day to re-grout because the rain was so heavy it washed it off. About two hours later we get the most hateful email saying how bad it looked and how much trouble this was to them. At this point I realized there are some people you can not please and just go though life hating the world and this was a good time to just walk away. None of the work we preformed was covered under warranty, I have over $4000.00 in fixing their deck alone not from anything our fault but our customer service is more important."
Licensing
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FAQ
Mirage Swimming Pools Inc. is currently rated 2.3 overall out of 5.
Mirage Swimming Pools Inc. accepts the following forms of payment: CreditCard
No, Mirage Swimming Pools Inc. does not offer free project estimates.
No, Mirage Swimming Pools Inc. does not offer eco-friendly accreditations.
No, Mirage Swimming Pools Inc. does not offer a senior discount.
Yes, Mirage Swimming Pools Inc. offers emergency services.
No, Mirage Swimming Pools Inc. does not offer warranties.