A British Touch
About us
Residential and small office cleaning service
Business highlights
18 years of experience
Services we offer
Residential and commercial house cleaning including move in/out cleans, bi-weekly, daily, monthly, one time cleaning, pre/post party, quarterly cleans, weekly
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.45 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 40% | ||
| 0% | ||
| 20% | ||
| 40% |
Showing 1-5 of 5 reviews
Jayne O.
Mar 2013
This was just a joke! Ceiling fans were not cleaned. Back splashes in all bathrooms and in kitchen were not touched. Light switch plates were not touched ( this was something I was told on the phone they would do). TVs were not dusted. No light furniture was moved when they vacuumed. Microwave was not wiped down. I could go on and on....but I won't. Bottom line, don't waste your money. They won't be back to my home.
Response from A British Touch
"(member name removed). You were present throughout the cleaning service as you also had pest control people in at the same time. You watched my staff clean everything you stated above. At the end of the service you walked the whole property with the supervisor and then signed the client checklist to say my staff had cleaned per request and that they had cleaned to your satisfaction. I have your satisfaction signature in front of me as I type this. I have received no phone calls or emails of complaints from you so I am surprised to see this statement here. You were referred to us by a friend whom we clean for and we have received no complaints from her, nor her referral either."
Sabra J.
Jun 2012
***THIS WAS A HORRIBLE EXPERIENCE!!***I hired A British Touch cleaning service to clean my home in preparation to sell it. The owner, Lauretta Burke, quoted a price for an empty house over the phone when it was clear that we were still living in the home. (this was the least of it) When her staff (2 people) arrived they phoned her to make her aware that the home was still occupied and she advised them to go ahead and clean the home and she would call me to discuss the price difference. She NEVER did that so while I was away assuming that I was getting the quality cleaning that I needed (real estate agents were coming the next morning to photograph it) her staff was doing a HORRIBLE job on our home. I would have gladly paid the additional money for the service I needed had she just informed me that I was not getting the correct service.
Her staff broke an expensive, one of a kind, wooden decorative item and did an absolutely terrible job on our home. I was in shock! I took pictures as I walked around the home and then phoned Lauretta. I emailed them to her and in her emailed response she agreed that all of the areas should have been cleaned and took $40 off of the bill but made excuses for many things including the broken item. She would not take responsibily for it claiming it had been broken before which it CLEARLY had not! (she never inspected the home or the item) She also blamed me for the miscommunication regarding whether or not the home was occupied and blatently made derogatory remarks regarding my house keeping. I informed her that if my house was already clean I would not have hired a "cleaning service". Please keep in mind that other than needing a deep clean, the home was tidy. I made sure that all toys, dishes, clothes etc were put away so that they would not be in the way of her staff.
I called her again and emailed her again and I demanded that she inspect the work of her staff and the broken item before she charged my credit card ANY amount. NOT ONLY DID SHE CHARGE MY CREDIT CARD WHATEVER SHE WANTED, SHE NEVER RETURNED MY CALLS OR MY EMAIL!
Her staff broke an expensive, one of a kind, wooden decorative item and did an absolutely terrible job on our home. I was in shock! I took pictures as I walked around the home and then phoned Lauretta. I emailed them to her and in her emailed response she agreed that all of the areas should have been cleaned and took $40 off of the bill but made excuses for many things including the broken item. She would not take responsibily for it claiming it had been broken before which it CLEARLY had not! (she never inspected the home or the item) She also blamed me for the miscommunication regarding whether or not the home was occupied and blatently made derogatory remarks regarding my house keeping. I informed her that if my house was already clean I would not have hired a "cleaning service". Please keep in mind that other than needing a deep clean, the home was tidy. I made sure that all toys, dishes, clothes etc were put away so that they would not be in the way of her staff.
I called her again and emailed her again and I demanded that she inspect the work of her staff and the broken item before she charged my credit card ANY amount. NOT ONLY DID SHE CHARGE MY CREDIT CARD WHATEVER SHE WANTED, SHE NEVER RETURNED MY CALLS OR MY EMAIL!
Response from A British Touch
"As Angie's list have failed to respond to my email and phone response to the member's vendetta against my company I will do so myself. Having being accused of fraud by the member to her own bank, my company had to undergo a thorough month long investigation. Thankfully the member's own bank found her falsehoods were not the truth and found my company had more than performed the "Ordered" tasks. The member booked a move out cleaning knowing full well that my staff would clean all her furniture without being charged the correct amount. My staff do not clean damaged items for exactly this purpose. The member's own bank debited the member's card because she got a service that should have been more expensive than she was originally charged. The member is a client all contractors should steer clear from and it was found by her own bank that she wanted a service for nothing and that she was the person who did not respond to emails etc. I am so grateful that the member's bank took the time and effort to investigate my company as my staff and I have worked hard to provide an outstanding service to all clients. The member has done this because her own bank do not believe her."
Curtis R.
Jun 2012
She does a good job for us, but I think she is a little expensive. She is always there right on time.
Response from A British Touch
"Member, thank you for your posting I do appreciate it. I do try to be competitive on my prices with other companies and have found that I do charge below the standard. If you would like to contact me personally maybe we can arrange something whereby you have a smaller package for your sized property. Your continued business is very important to my company."
Lisa M.
Apr 2012
I found this company on Angie's List. I have had a great experience with them. They have been flexible and do a wonderful job. When they come they perform general house cleaning. I am on a biweekly service. They provide an invoice for me which is helpful for me since I run a business out of my home and can use this as a tax deduction. They do speak English and are bonded as well.
Response from A British Touch
"Thank you Member, I truly appreciate your post. And I have to say that you have been exceptional in your treatment of everyone of my staff. I will be so sorry to lose you when you move back up north."
LAURA F.
Aug 2010
When I first spoke with the owner, she told me that several of her employees (4+) would be coming, plus she would be in attendance;in the end, I got 2 employees, no owner, and one of them had just started. The house was EMPTY-should have been very easy.I had to constantly check and recheck work that was to have been performed.And it still didn't get done all the way.Glass fixtures on fans were dirty, floor in utility room was dirty, cabinets were still not wiped out properly, woodwork was still dirty in spots. Then when I called to complain + email the owner, my concerns were never addressed. I would NEVER recommend them to ANYONE, other than that they need to steer clear of using them.I was never able to speak with the owner, she NEVER informed me as to the reason why she did not show up. I was NEVER told of any incident, i.e. auto accident.She NEVER made any attempt to contact me, NOR did she ever email me. No reasons were ever given, just an excuse for poor customer service.
Response from A British Touch
"The Member was extremely happy with my staff when they were at her house and happily signed off on the client sign off sheet when my staff had finished their work without any complaints from her. She walked the house with my staff before she left. Unfortunately I was unable to be present at the cleaning as I had just been involved in a car accident and was unable to leave my home and the Member was informed of this"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
A British Touch is currently rated 2.4 overall out of 5.
A British Touch accepts the following forms of payment: CreditCard
Yes, A British Touch offers free project estimates.
No, A British Touch does not offer eco-friendly accreditations.
No, A British Touch does not offer a senior discount.
No, A British Touch does not offer emergency services.
No, A British Touch does not offer warranties.