Hoover's Automotive

If zero was an option I’d use it. I’ve never had trouble with them before now but this last experience will make me NEVER go back. I paid almost $3,000 and was NEVER quoted for that price. They were late and kept telling me it would be done tomorrow. They acted like the work wouldn’t be a big deal and were NEVER up front with the final amount. I am a college student in an impoverished town if you do work that will cost over $1,000 you NEED to let them know, much less almost $3,000. I depleted my entire saving account over this crap! I am heartbroken and feel cheated and lied to. You broke my heart and changed my life for the worst Hoover’s. NEVER COMING AGAIN! After my husband looked at the “itemized” receipt he noticed there wasn’t a TRUE price breakdown just a list of parts and a final price so he did research. He looked on Autozone.com and found the highest price for each part and added a $10 profit and $500 for labor and it was almost less than half of what they charged us. He went back in to get answers and they refused to breakdown their pricing for us and said they haven’t been charging less than $1,000 to crack open a hood, which was never said to us before. They also replaced parts we did not approve or were informed about and when questioned about the charges said it was apart if their “package.” They never told us any of this before. Needless to say they’re going to be contacted by a lawyer now.

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Fixing the transmission is only the most recent thing we have had done at Hoover's. We go there for inspections, routine maintenance and big problems. The guys here always remember you and have never taken us for a ride for things that don't need to be fixed. As a matter of fact, they will tell you exactly how long it will be until you REALLY need to get that squeak fixed or help you decide which problems are most pressing and address those first.

They inspected my car and have done so for several years now. I always find them professional and courteous.

I called on a monday, when I realized I need two new tires. I have special tires so I knew they would have to order them. They stated they will order the tires and give me the total cost and time line for delivery. They called back with my cost and the time the tires would not be there until Tuesday afternoon. I stated I will be in the morning of Wednesday. I even got a call on Tuesday that my tires had arrived and I told him I should be there around 8:30am to start the work.

I arrived around 8:10am or so. There were several other jobs in front of me, but they would get on it right away. I asked them to look at brake pads and to put the newer tires on the front. I also got some quotes for other repairs on my other vehicle. I sat and waited in the waiting room for about 45 minutes because I left with car done and paid for around 9:20am.

It went well overall. They repairs took much longer than expected, but they were done well. The car was brought in on Thursday and needed by friday. When they were checking the car over real good the leak was found in the radiator. They ordered the part and replaced it. They car was supposed to be completed by noon, then by 2 or so, but was not finished until close of business.

While I really like the people here, I feel like we need to be very specific and often wonder if the job was done well or at all. In another instance the problem was not corrected, even after taking the car back to them. However, when bringing the car in for a completely different problem, suddenly it was fixed. Be specific and test drive and inspect before leaving.