Door Works Overhead Door

They were great. They're very good and reliable. We've had them for a couple of years.

Service technicians and companies should adhere to two axioms: Repair before replace; and Offer a fair price first. Those are the standards of the technicians at Door Works. The first company I called didn't adhere to those axioms. When the storm knocked out my Liftmaster, overhead garage door opener, I called another company to see if it could be repaired. That repairman came in, pushed the button for my overhead door and said, "You need a new opener." When I asked him if it could be repaired, he said, "No. He offered to replace my garage opener with a Guardian, his company brand. I had a Liftmaster and was only interested in that brand. He quoted me a price of $600 to install a Liftmaster without a battery backup. When I refused, he called his "supervisor" who offered to reduce the price of the install by $100. I then called Door Works. When I told the technician I needed a new Liftmaster garage door opener, he said, "Are you sure it can't be repaired?" He told me that most likely the storm had shorted the circuit board. After I gave him the model number of my unit, he promised to bring a new circuit board to the scheduled an appointment. Given the age of my unit, 2003, he said it would be up to me if I repaired my current unit or purchased a new one. He quoted me a price of $479 for replacement and $200 for a repair. In the end, I replaced the unit. The Door Works technician never tried to sway me one way or another. I decided upon the new unit because it has a battery back up included. I'm so pleased with my new opener. It's whisper-quiet and I know it will give me long years of service. Door Works met the service company axioms: Technicians gave me the option of repairing the unit first and quoted me a fair price first.

Everything was done quickly and to my expectations.

I called and explained the problem and Jeff came out the very next morning - right on time. He quickly assessed the problem, replaced the sensors and serviced the door and the opener. It works perfectly now - the cost was $160 which included the cost of the service call, which I thought was very reasonable.

I couldn't be more pleased (well, I could if my springs hadn't broken!) After a FIASCO last week where a company gave me a $230 estimate then arrived only to increase the estimate to nearly $500 within moments of arriving for the lowest quality work available, I was pleasantly impressed with everyone associated with Door Works! I received an email estimate from Katie at Door Works for $229 - $249 depending on the size spring needed. I sent pictures of my door/springs and she was able to confirm $249+ tax for both springs. She scheduled me for a quick appointment at my convenience, and was super polite and friendly. Jeff was scheduled to arrive between 3:30 - 5pm today, but called at about 2:45 to let me know he was actually running a little bit early and would be here around 3:15. He was polite, friendly, and immediately confirmed the price and got to work. Within 20 minutes he had replaced the springs, checked the door thoroughly, and said even though it's an old door, it is working well and doesn't need any additional work. (A serviceman who DIDN'T try to upsell me?! WONDERFUL!) He made sure everything was running smoothly, and was on his way -- and my total was exactly what they had promised! I am SO pleased and will definitely use Door Works again for my garage door needs.

Jeff was great He was on time and called before coming. I had a very poor experience with another company that wanted to charge me over 50% more than door works. Jeff was very refreshing, he was honest personable, and efficient. I will definitely use your company again. Please pass on my comments to Jeff, I will request him as a technician next time I need your services Thank you

Everything went well from the initial phone conversation to determine the price all the way to the installation. The doors seem to be very good quality and we would recommend them.

I highly recommend this company, Jesus was not just top notch, fast, fair, professional ...he fixed all problems and replaced opener within 2 days!

They showed up on time, even found our house in the country. They finished on time too!

After coming home from work, the garage door would not work. I called that evening. Jesus came out the next day. He gave us a repair estimate and a replacement estimate. Because our old door was 20+ years old, we opted for replacement. We had an oversized door, so he had to go pick it up and installed it the next day. It was an easy experience. He was extremely professional and knowledgeable. There wasn't one thing we could complain about. It was a perfect experience.