MARIOTT HOMES INC

This was (is) the remodel from h***. A few things went right (see reviews for Allen Drywall, Forster Tile, Wilson Plumbing, Acme Glass and the Kitchen and Bath Showplace). A lot more went wrong. Some are listed under the review for Brazos Valley Floor and Design, TAP Electric and Wager Glass. The focus of this review is the disastrous painting done by the Mariott remodel paint crew led by Carlos. Some examples of problems include: (1) removing and taking away doors to paint and then rehanging them without painting; (2) using the wrong type of paint on walls when we asked to match the same paint from the previous job by Mariott; (3) getting painted doors dirty with grit when taken off site for painting; (4) painting over door hardware or losing hardware when it was removed; (5) not prepping kitchen walls and counters correctly before painting. We had quite a time removing splattered varnish from our granite counter tops. The major problem though was the attempt to match the kitchen and laundry room cabinet finish to the one done by the Mariott group (with a different supervisor and different paint crew) a couple of years earlier on upstairs cabinets, which had the same original finish as those downstairs. The job was so botched that we had to have all new cabinet doors made and finished, along with removing the built up layers put on done by the Mariott crew on the existing cabinet structure. This took almost nine months to complete given repeated problems in trying to straighten it out. Essentially all of the problems that we encountered could be traced to the total lack of supervision by the Mariott lead on the project, Coulter Mariott. He rarely came by and when he did it was to haul off trash or just chat. We had to find all of the problems that came up. Unfortunately, we were told to leave the house for a couple of days when the cabinets were being refinished. The damage was already done to them when we returned. Had we been home, we probably could have avoided that disaster. But is that not what the person in charge of the project is supposed to do? We signed the contract for our work on February 23, 2013 and I am sad to say that it is not actually done, but we are done with Mariott. A cabinet door that was hung and rehung repeatedly to fix paint issues just fell off on August 19, 2014. I can't trust them to fix it correctly, so for now the door is resting on the floor. We planned to have the work completed during the summer of 2013 so the planning started in February. Unfortunately, no one at Mariott seems to understand planning so that nothing was ready to go at the start of June 2013. As of mid-August 2014, we will be looking for someone competent to finish up the odds and ends. Hindsight is 20/20, but if you are reading this, I wish we had been our own general contractor and used Angie?s list to find reputable sub-contractors who will do things right the first time. Perhaps other general contractors care about the quality of their work, but we did not see that in the Mariott Group.