Crossroads Moving and Storage

We used Crossroads for 2 moves in the last year; once to move to a rental property while our new home was being built, and once when our new home was complete to move in. We had a great experience the first time and a terrible experience the second time. For the same load of furniture and boxes, both one-story houses, the second move took 3 hours longer, cost $600 more, and they didn't even finish. The crew was inefficient and inexperienced - my husband moved his own pull-up bar while the crew stood around and tried to figure out how to do it. They spent 30 minutes trying to get a couch in the playroom, couldn't figure it out; I hired a college kid to come help my husband move it a couple days later, knocked it out in 10 minutes. After multiple rounds of phone tag, I finally spoke with the owner, and he agreed to split the difference with me and write me a check for $300. This was a month ago. Never received the check, and never was able to get a hold of him again.

I had a terrible experience with Crossroads Moving and Storage. They mishandled the installation of my fridge, resulting in a significant leak and extensive water damage to my home. The owner initially promised to rectify the situation but completely ghosted me afterwards. Their lack of responsibility and accountability for the damage they caused is unacceptable. I strongly advise against using their services.

Did a great job, except that their truck broke down on the trip, and had to be towed to my daughter's new residence.  Still, they were resourceful enough to pull this off.  Thanks!