Wayne Sims Plumbing

I have used Mr. Sims' plumbing services several times. This is the most recent time. He's licensed, BTW, as a master plumber. He worked with one assistant, but I have seen him come to eliminate a sewer blockage with no assistant and with his wife and children with him. On the present occasion, he arrived promptly in the morning as scheduled and finished by the afternoon. A couple of times after he had worked for a couple of hours, he asked if it would be all right for him to go do minor urgent repairs for other customers; I said, " Sure," and he soon returned to continue the next leg of the work he was doing for me. (One thing I've liked about Sims is that whenever I have called him he has always called me back soon and has sometimes come within an hour to deal with an inconvenient plumbing problem. I was glad to see that he responds to other customers in the same manner.) Because of the old plumbing he was dealing with, the work took longer than the hours he had originally estimated, so he proposed (and I accepted) that we split the difference on the labor hours that exceeded the estimate. I thought that was eminently fair; I was willing to pay the full price of the labor, but this just shows how consumer-oriented he is. I saw another example of that consumer-friendly mind set on a previous service call in 2009 at another house, where I had removed a toilet and found the lead drain in the concrete floor had been misaligned when it was constructed, so the lead drain had to be reconstructed and the deep brass floor flange had to be reattached. He responded , with his assistant, in less than an hour, even though it was already after 5 p.m. He repaired the lead drain, provided a new flange and offered suggestions in how to repair the surrounding concrete and what type of tech screws to use to anchor it solidly (he also gave me some), and he also gave me a couple plastic "closet shims" or "toilet shims" to help in leveling the toilet. Parts and labor: $90.