
Houston Deck And Shade LLC
About us
We are a custom decking company serving the Greater Houston and surrounding areas. Established in 2009 we have several hundred happy customers, our goal is customer service and quality. Here at Houston Deck & Shade we specialize in quality custom wood decks and custom shade arbors. Each and every one of our projects are custom designed to fit your individual needs. We take pride in our quality of work and our ability to build your project in a very timely manner. Call us today to schedule your free in-home consultation and design of your new outdoor oasis! Let us ad you to our happy customer list. Contact us today for a free quote!
Business highlights
Services we offer
Custom Decks, Shade Arbors & Wood Fencing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 98% | ||
| 0% | ||
| 1% | ||
| 0% | ||
| 1% | 
"Dear customer, it is not our desire to get into a debate over who did what, however here are some facts for anyone reading this review. We built the pergola in March 2016, at the time of completion all was good with the customer and the job was paid in full. Fast forward to June 2017, the customer calls and states that during a rain shower the pergola leaks, so I promptly drove from our job site in Livingston Tx to [Redacted] Tx which is about 90 miles one way. Upon arival I got on the roof with a water hose to see where the problem was. I discovered that it had nothing to do with the pergola itself but the the gutter did not have a splash guard on it and the water was simply running down the roof valley, under the pergola and over the gutter and splashing on the patio rather then under the pergola and in the gutter. At that time I suggested the customer get a gutter guy to put up some splash guards. After driving 180 miles round trip and spending 4 hours of my time I feel a $75.00 service charge is more then reasonable for something that was not a warranty issue. I recieved a letter in the mail containing $25.00 and a note said " this should cover your gas " So yes we got stiffed. Fast forward to 2 days after Hirricane Harvey made land fall on the Texas coast, I recieved a call stating the pergola was Leaking. Our warrantie does not cover wind storm or other acts of God. We truly do our best to please each and every customer, however some customers are just un reasonable no matter how you aproach the issue. Please make your own judgment of the situation. -Loren Goodrich"
Our deck/pergola project involved tearing out the old deck and pergola and replacing it with a new one that was essentially the same as the old one. Houston Deck and Shade gave us a very competitive bid, was professional in their bidding approach and listened to any changes we suggested or needed. After all was agreed, we proceeded to get our HOA approval. After that, they obtained the city's approval for the job. During this period, HD&S shade stayed in touch with me on the progress of each action and when they would likely start the job.
HD&S arrived everyday at about 6:30 AM, ready to go. They tore out the old deck/pergola within a couple hours and cleared the area of debris. Once the lumber arrived, they got on with the work, finishing the entire project in three days, which was at least a day faster than we had expected. They did an outstanding job constructing the deck! The crew never seemed to take a break nor slack off. Very professional in their approach. All boards were routed, nailed and cut perfectly. The pergola (cedar) looks great, especially the peaked open/slatted top to one of the areas. This took some excellent carpentry work and they performed admirably.
After everyday, they cleaned up their cuttings and put their tools in a safe area. They always listened to any concerns (very few) I had during the construction. All questions were answered immediately to my satisfaction. At the end of the job, they waited until we were home so we could go over the finished product. Everything was in great shape and we were very satisfied by the work.
Clearly, we were very happy with the job.
"Thank you for your review, it was a pleasure working with you."
Licensing
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