C&J's creations

Terrible. Some of the floors and starting to pull up and there are places they did not replace the plywood and floors and starting to crack. It took forever to get the job done because they would either come late or not come at all and not call. I felt like an idiot to buy their sweet stories and i fed them every day. we traded a utility trailer for Carlos to build a cabinet for bathroom and kept getting sad stories why it could not be finished so we fought with them and finally got the trailer back. I would never let them do anything for me again

A simple shower rebuild took much longer than anticipated. We were referred to C&J's Creations by Home Advisor initially. We were looking for someone to finish the custom shower installation after we had our plumbing issue resolved. The owner, Jonathan Protzman, came out early October to provide the estimate, and by October 9, we paid the 30% required deposit. A few days later they came out the first day, about 90% of the demo was completed. They removed the remaining backer board and approximately one foot of drywall from the top. We inquired about installing a window and they advised they could install a window with no issue, even after I asked multiple times. After three weeks of limited conversations with them, then receiving an additional cost two times higher than we were originally quoted for the window, we decided to forego the window and move on with the installation. Some time later they came and installed the hardie backer board, and at my request, installed the AquaDefense membrane that was painted on. Our shower remained in that state for a few weeks and then they finally came out to install tile and grade the shower pan, after which they requested $350 for length of time on the project, which we paid since work was being completed. A few days later, the week before Thanksgiving 2020 to be more precise, they came to continue the work, during which we discovered that the current work was uneven, showing signs of lippage and the cuts were themselves uneven. We agreed and they removed the installed tile, then tried to use thinset mortar to level the wall. After that day there was no further communication about the job. We heard from Jonathan that his father had fallen ill and was going to the hospital, but no further response outside of that. Concerned that Jonathan and the company may not be able to complete the work due to his father's illness, we decided to contact other companies to complete the work. After having four contractors come on site to provide quotes and two provide quotes remotely, we went with another company local to Rosenberg, DD 214 Remodeling. They originally was charging a much higher fee to resolve the issue, but upon taking another look they quoted us around the same amount that C&J's services had quoted us to complete the work. However, they had to charge an additional $200 to fix the liner that was causing the unevenness of the walls and fix the shower niche that was added that was not framed or supported properly. Ultimately the shower has been completed and now we have not heard from C&J's creations in 3 weeks, and currently have filed a formal complaint with Home Advisor for resolution. We are foregoing any loss in materials and time and are looking for $400 of the $770 that was paid to C&J's Creations.