Services we offer
Concrete
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 0% | ||
| 25% | ||
| 25% |
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He looked at what we wanted done and we discussed the options. He then verbally gave me an estimate and it seemed reasonable. I asked him for a formal written bid describing a detailed work scope, price and estimate start date & length of time required. He said he would prepare and get it back to me. A week went by without any contact so called him back. He returned my call & really didn't have a n explanation. I gave him my email address and asked him to email. Another week went by so I emailed him again & called him. He said he had emailed and I told him had gone through all my email (spam and all) and didn't find anything. He confirmed my email address and said he would send again. Another week & no email and no call. I emailed him one last time 08/18 "... have one week to get me bid or forget it". Obviously he decide to "forget it" as I never heard from him again.
Nice enough guy but obviously not dependable.
5 months of pure h***. Mike Cruz talks a really good game...he sounds like he knows what he is doing - done it for 30 years etc...he also comes across as a very nice guy...easy to talk to...very laid back. He may have done some decent work in his past...dunno - but now? Forget it. They started dirt work mid-March - which of course, then the crazy rains set in. I allowed for that...and didn't bust their chops. I had paid him around $3000 up front....for materials etc...which - after much prodding - the pour happened on June 11, 2015. He makes it sound like he has a number of employees, but other than one guy named Billy - everyone else were unskilled sloths...definitely not experienced workers. On the day of the pour, they didn't have enough workers, and they ended up leaving numerous pieces of bracing etc...IN the actual pour. On top of that...the floor of this patio was supposed to be exposed aggregate, and they didn't properly grade it, level it, power wash it etc....at the time of the pour or soon after - as should have been done. Mike said that it was no big deal and could be done later - which was a lie. Then they did some crappy flagstone work....left crooked stairs, and I have a very uneven floor on this thing - that will have either be sanded down and have a skim coat put over it. I think that mike knew that it was jacked up from the start, because since the pour - it was like pulling teeth to get them out here. I have a string of texts - the entire conversation with him...from the start...and wow. Throughout the process, I heard a million excuses as to why they didn't show up when they said they would. Wife had surgery...mother-in-law had surgery...truck broke down...somebody got hurt....on and on. Problem is...when you are in as far as we were, you have this "HOPE" that they will finish it, so you hold on too long. I finally had enough after not seeing them for 2 weeks...I texted Mike and told him to come get their equipment before I disposed of it. THIS time...the excuse was heat-stroke...which...if he did get it - it certainly wasn't at my house. I don't think that he had been here in 2 months. Basically - I think that he was pushing me to fire him - because he didn't want to deal with the crap work that had been done. Well - we are done, and looking at options to fix this or whatever. We're out $8300 with this guy. I have lots of photos, texts...you name it. Worst experience of my life.
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unknown, Cibolo, TX 78108
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