Alamo Fence Company of San Antonio Inc

Could never get an estimate. Mark called the day of appt. and stated he needed to pick his child up from school, so no problem, an rescheduled for the next day. He called again the following day and stated he was sick and would swing by the next day an take a look and let me know if he had any questions. Two days later I haven't heard from the company. My suggestion to potential customers is to look elsewhere and to Alamo Fence, follow up on your promises to provide an estimate. Very disappointed.

I called Alamo Fence Company for a bid after hearing positive reviews. At first, things were great- Marc came out on time for the bid. However, everything went downhill after that. It took several days to get a quote back, then several phone calls to get a hold of the company with questions. We decided to price out several different fencing options, which was a nightmare... Marc kept saying he would "stop by" to update the bid, but never communicated when he would come. I had to call the office at least 3 times to check on when we would receive an updated bid. Then, when they emailed the quote, they forgot to attach it, which added another week of waiting and several office phone calls to get the promised quote. I always felt like we were bothering them when we asked for anything. The worst part is that when they gave us a final bid, they misquoted the cost of the fencing. We were the ones who pointed out to them that their pricing seemed very low for wood relative to chain link and were curious why. Instead of honoring their initial stated numbers or providing some sort of discount for us helping with THEIR mistake, they simply stated they were "sorry" and weren't able to even offer a 5% angie's list discount. According to Yelp, we are not the first customer to have this problem, which is very disappointing. I found this company to be incredibly frustrating to communicate with, and for that reason we decided not to work with them. All that said, I would recommend their online estimator tool; it was very close to what they quoted us in the end.

Excellent! I was pleased with them.

They did a great job!

We love the fence, have no complaints about it. But the service is TERRIBLE! This fence is at my 83 yr-old Mom's property and the 3 gates they installed in March (with the fence) have *NEVER* worked. Robert has lied to us time after time after time about who would be coming by to fix these gates and just when that might be. We weren't asking for anything out of the ordinary. We have to have gates that will open and close (one of the gates could NEVER be opened, since the fence was installed) and that can be locked from the inside for her safety and protection. They installed hardware on the gates that you padlock from the OUTSIDE (who DOES that?!?!?); anyway, by the time we finally got Greg to come out and look at the gates (YESTERDAY, 4 Aug!), they had cobbled up so much crappy hardware on these gates, you wouldn't believe it. Greg practically called my Mom a liar because he said his people would NEVER have installed the hardware he found! (can you believe it?) I don't know who he thought would have installed it, because neither of the two of us could have done it. Anyway, completely satisfied with the wooden fence, completely dis-satisfied with the service and the workmanship on the gates. Would NEVER use this company again for anything, and I am actually planning to have a new 4' chain link fence around my own property 2 blocks away from Mom's...looking for a new fence contractor!

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Excellelent! Expedited install for Us !

Did not show up to perform estimate even though a company representative called and confirmed the appointment the day of said appointment.

Sales was great. Rep kept in touch on progress and followed up on problems and resolved them.
Installation crew was professional but messy. Instead of hauling away the cement scrapes and extra dirt fro the post holes, they dumped them behind the house in a common area. Then spread them out to make it and quot;look betterand quot;. It looks awful as this area was a wooded area and the cement clumps (some large) stand out. Sales rep is coming this AM to discuss and resolve. If he can't get it cleaned up then I will have to clean it up myself.
Painter of finished fence cleaned his spray nozzle out on the grass with thinner and killed the grass in that area.
Otherwise fence looks great and the job is quality. The above two complaints are things that you can prevent from happening from the beginning if you know about them and tell them up front what you expect. Unfortunately, I was not aware that I should have to tell them what was expected as is seemed obvious.

I received 3 estimates and all three providers used the same measurements and materials. One quote was significantly higher than the other two and Alamo Fence was the low bid but the next higher bid was less than 2% higher. I don't recall the exact measurements but this fence now encloses the backyard for a 1.24 acre lot. The work was completed within 2 days and was done very well. When I selected this company my #1 concern was quality and based on the reviews and my discussion with the vendor I felt that Alamo would provide the best quality and the price certainly sealed the deal for me.

They came out twice and we are very pleased with them.

My point of contact was Rick Estlick. It was a complex project with many details to coordinate. Rick did a great job getting everything done on time and properly. Because of the sloping ground around our swimming pool, the height of each individual fence post had to be customized to give a level top line to the fence. They did a great job with this project. The stone masonry work on the entryway gate was exceptional. Communication was good throughout. Great job.

Alamo Fence of San Antonio built our fence in Jan. 2011 and it began pulling apart from the 4x4s in late 2012. I called in December 2012 to report the problem. Rick told meand quot; and quot;our nails do not come outand quot;. I invited him to come by and see, which he did. I was not called prior to his coming and therefore was not at home when he came so that I could speak with him.

Rick came by another time when I could not go out to meet with him. I have a husband with Alzheimer's and am available after a caregiver arrives each morning. Rick told over the phone that I needed to change the landscaping by the fence because it was causing the problem. The landscaping had not changed since before the fence was built!
I understood that there was no warrenty and was willing to pay. I told Rick that. Rick said that they and quot;do no job less than $1200. 00and quot;. I said that was a lot and Rick then told me it and quot; could be less since they built the fenceand quot;. ???
8 more times I have called in the past months - I have been told by Rick that he'll be by, the last times were May 31, 2013 and June 8, 2013. He has yet to come and doesn't have the courtesy to call to say he isn't able to come.

The company states on its web site and quot;..... handle it all...small jobs, large jobs. temporary jobs....and quot; Maybe not a repair job on a fence they built?
Apparently once they have built the fence and gotten paid, custromer service is gone.
I would NEVER recommend this company!

I called Rick Eslick for an estimate. Rick was prompt and on time. He took measurement and gave me an estimate on the spot. He showed me picture of what our fence would look like and even took me around to show me others fences in the area.
The crew showed up and dug holes by hand and set the cedar post and wire. Installed two 6 feet masonry columns. About a week later after the wrought iron fence was made came out and installed across the front.
The workers were professional, cleaned up after themselves, and were timely in their work. The fencing looks great. We have gotten many compliments from our neighbors on our fencing.
I would highly recommend this company for any fencing job.

Will not use the for any fence project again

Everything was very professional. Upon meeting Robert there was question that this was the company that I wanted to due the job. They met the time frame that was given to me. The workers knew what they were doing and cleaned up all debris including rocks and cement that were removed from the post holes.

Initailly I got an estimate from another company but decided to go with Alamo. Alamo quoted me a price very close to the other fence company
Before the workers came to put up the fence, I asked Rick if I could get at least one day advance notice of when workers would be out. I wanted advance notice because my neighbor had a dog and he (neighbor) wanted to know so he could put the dog somewhere else while they were putting up the fence. I never got the one day advance notice, but I was called on the morning when workers came out; actually it was a message left on my answering machine.
Also, I had requested for the gate doors to open inward. It's a good thing I was there when they started to put the gate because I found out they were going to have the gate open outwards. When I asked the workers about it they showed me a copy of the diagram. Needless to say, the workers never got the word. Anyway, he said it's a good thing I was there and it was no problem to put doors so they open inwards.
Other than that, they did an excellent job.

Robert came to my home as promised, took measurements. Told me he would go back to his office and e-mail me a quote. That was the last I heard from him. No e-mail, no quote. Obviously would not attempt to use him again and could not recommend this company to anyone.

Contacted company for an estimate to replace a fence and from the get-go the person we spoke with, Rick, was rude. Did not seem interested in coming out for the bid and scheduled the appointment for 4 days later. He contacted us an hour prior to the appointment time saying he was running late and wanted to know if we still wanted the bid. We said yes and he hesitantly agreed to still meet at scheduled time. Arrived early though he already seemed annoyed. He then claimed we did not give him the footage (though we did) and they have a $1200 job minimum we wouldn't meet. Overall just a very poor experience.

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Robert measured the property line and gave us a bid. Santiago and the workmen completed a fairly extensive and difficult job in three days. There were no extra charges or additional money requested due to bad bid work.

The quote was fair and accurate, including drawings of the two wrought iron gates. All the materials to be used were specified. The job was started on time and finished in a few days. There were no issues and the fence looks great. an insurance certificate was provided. While we were finalizing the job all questions were answered promptly. I wish everyone would conduct business this way!

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