Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Tropix Pools
Hot Tub or Spa - Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool: Concrete - Build or Install,
About us
One of Dallas's largest pool service, repair, and renovation companies. The Tropix Team of over 30 employees are trained to deliver unparalleled service, flexibility, responsiveness, quality, and professionalism. Now owned and managed by a former manager and executive with over 20 years of experience in the service industry, Tropix Pools is YOUR POOL SERVICE TEAM.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Pool & spa care including weekly cleaning and maintenance, equipment and structural repairs, plastering, remodeling, tile replacement and repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.141 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 27% | ||
| 5% | ||
| 7% | ||
| 7% |
Showing 1-25 of 41 reviews
Dave M.
Aug 2015
unknown
Leonard T.
Jul 2015
.
Marianna S.
Jul 2015
Went well. Job was complete in a timely manner. The only reason I won't be using them again is that I no longer own a pool.
Deb N.
Jun 2014
I had used Tropix for many years for various repairs to my pool. I hired them to replaster my pool and repair the sheer descent (wall of water), among other things all necessary after many years. It took them several months to do the work, and in fact they left without completing some of the repair work. When I kept calling the person supervising the repairs, Caleb, he told me they were finished with the work. After I finally convinced him to meet me at my home and see for himself, he discovered they hadn't completed the work but had lied to him. After numerous calls they came out and finished "repairing/rebuilding" the sheer descent, but it continued to leak. It has just been over a year and it is falling apart already. They also broke two tiles and just stuck them back on.
They failed to fill in the missing caulking type product that goes between the coping and the tile, even though I specifically asked if that was included and assured it would be done. Caleb then quit returning my calls, and he actually lied to me several times saying he was out of town, when the receptionist had actually told me he was in town. After about 15 calls, I finally gave up, and the work on the pool has never been completed. I was a loyal customer and trusted they would complete the job and do the work right, so to have things incomplete and falling apart is very disappointing!
Fred M.
May 2013
I originally posted a good review for Tropix Pools when they performed the original plaster job. But after two years of cracking and plaster separation from the bottom of the pool I can no longer recommend them.
Tropix plastered my pool originally in May of 2011. The sale and subsequent install went well.
After about 8 months we started to notice some discoloration to spots in the bottom of the pool. Initially we thought they were stains from debris, but after more time they began to raise and the cracks became rough to the touch. Caleb from Tropix came out to look at the issue right at one year after the plaster but was not able to make a determination as to what the problem was. He said keep an eye on it and let them know if the spots increased in size or if more appeared. As time went on we began to see more spots to the point where there was a dozen or so. I called Caleb back out but no solution again. After another week of looking at the problem I decided to drain the pool so we could actually put our hands on the cracks. At that point we determined that the plaster was raised and pulling away from the base of the pool. Caleb was called and came back out, I also called the owner, Robert Hill to discuss the situation. Caleb came onsite and diagnosed the problem as a bad plaster job, his comment "plaster did not adhere to the base when it was originally installed". Told me that that they had since them fired the subcontractor that performed the work. I asked for a repair total with concessions considering all the facts, he said he would get with Robert Hill and get back with me. Caleb came back with an offer to re-plaster the pool with a couple hundred dollars off which I did not think was sufficient considering the situation and his admittance that the original job was poor. I feel like I gave Tropix the opportunity to make the situation right but they failed to come up with an equitable solution and I still to this day have not received a return call from Robert Hill.
In hindsight I should have been more demanding or handled the complaint with written correspondence, live and learn on this one to the tune of 4000.00.
Tropix plastered my pool originally in May of 2011. The sale and subsequent install went well.
After about 8 months we started to notice some discoloration to spots in the bottom of the pool. Initially we thought they were stains from debris, but after more time they began to raise and the cracks became rough to the touch. Caleb from Tropix came out to look at the issue right at one year after the plaster but was not able to make a determination as to what the problem was. He said keep an eye on it and let them know if the spots increased in size or if more appeared. As time went on we began to see more spots to the point where there was a dozen or so. I called Caleb back out but no solution again. After another week of looking at the problem I decided to drain the pool so we could actually put our hands on the cracks. At that point we determined that the plaster was raised and pulling away from the base of the pool. Caleb was called and came back out, I also called the owner, Robert Hill to discuss the situation. Caleb came onsite and diagnosed the problem as a bad plaster job, his comment "plaster did not adhere to the base when it was originally installed". Told me that that they had since them fired the subcontractor that performed the work. I asked for a repair total with concessions considering all the facts, he said he would get with Robert Hill and get back with me. Caleb came back with an offer to re-plaster the pool with a couple hundred dollars off which I did not think was sufficient considering the situation and his admittance that the original job was poor. I feel like I gave Tropix the opportunity to make the situation right but they failed to come up with an equitable solution and I still to this day have not received a return call from Robert Hill.
In hindsight I should have been more demanding or handled the complaint with written correspondence, live and learn on this one to the tune of 4000.00.
Tracy Y.
Feb 2013
I used tropix to replaster and then later install new coping on my pool - they did a good job on those things. I then started using tropix weekly cleaning service for a while and found it to be mediocre at best. Prior to using tropix, I had been using another chemical-only service. I switched to tropix because they had done a good job on prior repairs and I needed a full-service pool service. When I signed them up to do the weekly service, they told me that I had to install a tablet chlorinator or they could not perform the service - so I did. I would frequently see algae on the walls of the pool. They said it was because the filters were dirty. When they finally sent someone to clean the filters, he found that the filter cartridges were completely covered in cement from the coping work they had done previously. They charged me only 1/2 price for a set of new filters but I felt they should not have charged me anything for them, or for the filter-clean service call.
Summary - they do a good job on repairs but are barely adequate with the weekly cleaning and more expensive than the competition. I would not do business with them again.
Summary - they do a good job on repairs but are barely adequate with the weekly cleaning and more expensive than the competition. I would not do business with them again.
Rosalyn W.
Aug 2012
I have received “Exceptional Pool Service". All of the appropriate items on the Pool Maintenance Report have been performed to my satisfaction. I am very pleased with the quality of the service provided as well as the professionalism of the company overall.
Tim B.
Aug 2012
I have been using Tropix Pools for 5 years.
Samantha F.
Aug 2012
Their service is fine. So far, they seem great. James is great. Ever since he has been doing the pool it is sparkling clean. I am very happy.
MICHAEL W.
Aug 2012
Their service is very good. The man who services our pool is very dependable. He takes care of everything for us. If we’re out of town he knows what to do without supervised. They are totally independent.
Martin M.
Aug 2012
They always let us know what, if any, problems may be before we even get a chance to call them. We don’t ever have to do anything to our pool ourselves. We have five dogs, some of which are aggressive. They send the same guy every week and we have never had a problem. They have never sent anyone out I wasn’t comfortable with. They bought out our previous pool company, but kept all the people. It has been great service all the way around.
Becky B.
Aug 2012
unknown
David R.
Jul 2012
Of all the Pool companies that I have dealt with, they are the best and I will use them again. Their prices were better compared to places like Leslie’s and others which can be a bit pricier. Their prices were reasonable. They were helpful and they were good. They were great on staff friendliness and professionalism. They did the job; all the companies are too expensive, but they were okay. It is still working. They were great.
Response from Tropix Pools
"Thank you for your feedback! Tropix Pools is a full service pool company, providing weekly service, routine maintenance, equipment repair and replacement, and pool renovation work at a fair price. Our pool professionals are all committed to delivering excellent service and complete customer satisfaction. Anything less is a failure. Thanks again for your feedback and we hope to be your choice should you need us again! Robert Hill President Tropix Pools"
JUNE C.
Jul 2012
They are reliable.
Response from Tropix Pools
"Thank you for your feedback! It's our pleasure to serve! Robert Hill President Tropix Pools"
Amy M.
Jul 2012
I've only been using Tropix Pools for a week or two because they bought the company that I was using. Their service is perfectly good and they meet my needs and are responsive.
Response from Tropix Pools
"Thanks for your wonderful feedback on our service! We also have a retail store in Flower Mound at Main St and Cross Timbers road. Please stop by anytime! Thanks, Robert Hill President Tropix Pools"
PATRICIA M.
Jul 2012
Great guy.
Response from Tropix Pools
"Thanks for your wonderful feedback! We are glad we could be of service. Robert Hill President Tropix Pools"
Loren G.
Jun 2012
Most months out of the year were great, missed one week, but they deducted the cost of the mishap...was a Management change. Otherwise, no complaints, pool looks perfect every week. Which is why we wanted a service for this rent house.
Response from Tropix Pools
"Thanks for the feedback! Your satisfaction is our priority! We appreciate your business, it's our pleasure to serve. Robert Hill President Tropix Pools"
George L.
Jun 2012
Did extra service, by cleaning the salt filter
Response from Tropix Pools
"Thanks for your business and for your feedback! It's our job to serve and we are extremely pleased that you viewed our service so positively! Thanks again! Robert Hill President Tropix Pools"
Mitchell N.
Jun 2012
They were prompt and I will use them again in the future.
Response from Tropix Pools
"Thank you for your feedback and apologies if there was any delay in our response time to your request. We are working on improving that response time, with a 24 hour maximum from the point of contact. Thanks again for your patronage! Best Regards, Robert Hill President Tropix Pools"
Mary D.
Jun 2012
The service was $400 per month. I thought they did a fine job, but it was too pricey for us. They were prompt and showed up when they said they would. After some research, we found that they were more pricey than others. They did excellent work.
Response from Tropix Pools
"Thank you for your feedback! We are pleased that you felt our service was very good! Apologies for the pricing, but my service manager says you have a big, beautiful pool surrounded by mature trees. We were charging you for a 2 visit per week clean and chemical treatment. I hope your pool is taking good care of you this summer, and if you ever need anything, we stand ready to serve again! Thanks again, Robert Hill President Tropix Pools"
KATHY H.
May 2012
OK
Response from Tropix Pools
"Thank you for your continued loyalty! We have recently made some organizational changes that will improve our already good service and responsiveness. We are constantly striving to improve our communication and quality. Thanks for the feedback. Robert Hill President Tropix Pools"
Mark R.
May 2012
Once again I feel that I am satisfied with the dervice I get from Tropix Pools
Response from Tropix Pools
"Thank you for your feedback and for your business! We'll pass on a well done to Fabio too!"
Derek V.
May 2012
I have used Tropix for almost 4 years and have never had a bad experience. Every week my pool is clean, no hassles, no chemicals to deal with.
Response from Tropix Pools
"Thank you for your business and feedback!"
CATHY M.
May 2012
no time to complete
Response from Tropix Pools
"Thank you for your feedback, we are very focused on ensuring that we are consistent in our service and communication, and have recently upgraded our management team - the details are outlined in my monthly customer memo. We are pleased that we can provide a career path for our employees and help them to work up to their potential, no matter what that may be! Thanks for your support and for your business! Robert Hill - President, Tropix Pools"
Gloria S.
May 2012
Mr. Reyes was on time to service the pool. He made suggestions as to correction of the pump problem. If you call Tropix Pools, then you will receive call for the correction the next day itself.
Response from Tropix Pools
"Thank you for the feedback! We value your business!!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Tropix Pools is currently rated 4.1 overall out of 5.
Tropix Pools accepts the following forms of payment: CreditCard
Yes, Tropix Pools offers free project estimates.
No, Tropix Pools does not offer eco-friendly accreditations.
No, Tropix Pools does not offer a senior discount.
Yes, Tropix Pools offers emergency services.
No, Tropix Pools does not offer warranties.