PERFECT POOL CARE LLC

"I am owner of the company and personally schedule all of our appointments. I did not receive any calls from (Member name removed) to schedule an appointment or confirm an appointment. We have never in 15 years "no showed" an appointment and we always return all calls that we receive. All of our other reviews will attest to that. She has us confused with someone else."

"I canceled the client's service because we had concerns about the serviceable working order of his equipment. I contacted him 3 times via email (so that I would have a record of our correspondence) to ask him to allow us to address these concerns. I contacted the client on February 5th, February 29th and April 8th of 2014. He ignored every attempt I made to discuss our concerns about his pool with him. Here's an example of one of the emails sent to the client (this one from April 8th): "This is my third attempt to get in touch with you about the filter. Can you confirm that you are getting these emails? Filter really needs to be cleaned, but we can't do this without your authorization because there is an extra charge of $110 for this once a year service. Seth couldn't get very good suction to vacuum the pool today. It's not going to be in good working order until the filter is cleaned. Filter pressure is running consistently high. All filters reach a point where backwashing is not enough to flush out the residual debris and the need to be disassembled and cleaned." There was only one additional service that the client needed (a once a year service of $110 to disassemble his filter and thoroughly clean it). It was not an "additional hundreds of dollars" as the client claims. This service is comparable to changing the oil in your car. If neglected the quality of water is poor. Week after week we saw evidence that the filters were not cleaned. He is saying that he cleaned them, so there's not much point to arguing. The filter needed to be properly cleaned by a pool professional. It was not working well. Again, this service is an additional charge, so we needed the client's approval to move forward with it. We have never done ANY additional work for thee client that was not first approved by him. In fact, it cost us quite a bit in additional chemicals and cleaning during each weekly service because the filter was not working well. None of this cost was passed on to the client. We also did a full diagnosis on his heater which he claimed was only one year old. It was 11 years old (based on the internal date stamp). The client was not charged a dime for this full diagnosis on a heater which we were led to believe was new. This diagnosis (typically $95 for a heater that is older like his) was offered completely free to the client even though the information provided to us by the client was incorrect, Free service calls are not the hallmark of a company who tries to require " additional work for hundreds of dollars." The bottom line is I canceled his service, not the other way around. It's unfortunate that after doing business with the client for a year and a half (a service he was happy with by his own admission in our email exchanges after I canceled his service) that he felt the need to fabricate this story about our asking him to do "additional work for hundreds of dollars." I choose to do business with clients who are available to dialogue regarding the condition of their pools and the potential needs that should be addressed to keep the pool in excellent working order. That's why we've been awarded Angies List "Super Service Award" twice. We offer exemplary service and clear, thorough communication. This communication with clients is why we have a happy roster of several hundred weekly service accounts. I have only canceled service on a handful of clients in the 15 years we've been in business. I had no choice as the client ignored the necessary service required to keep the pool in good working order."

"It was a pleasure to work with you, [member name removed]! Thanks for the kind words."

"This is not correct. As the owner of the company I personally answer all of the calls and coordinate all of the service appointments. I never spoke with this gentleman. With 13+ years in business we have not once been a "no show" on an appointment. I hope all of our other reviews can attest to that. He has confused us with someone else."

"We apologize for not getting back to you. It must have been a problem with our voicemail system... We always call back every inquiry we receive. Please call us back and we promise that we will give you the best service in the industry. Perfect Pool Care"