LA-Z-BOY FURNITURE GALLERIES

We have been having problems with the chair so we took it back because we had extended warranty and the top warranty they had. The warranty we had said that they would come out and pick up the chairs and take it to the service center, fix it and bring it back for free. We didn’t have to pay for parts or labor or anything. On Tuesday we called and they asked us to bring the chair in. They called Tuesday evening and said that the parts were free but the labor was a $100. Basically we have a compliant because they didn’t look at which account we had to see which warranty we had. They were not very good with their customer service and then when we continually tried to explain what warranty we had they consistently told us that we had to pay for labor. We asked to give us the parts and we would fix it ourselves then across the counter the manager says that I see you have this extended warranty. He said he was very sorry and actually he had to pick it up from the service center and get it fixed and bring it back at no charge. We told the manager that they kept saying no and that I had to pay for labor. He said he didn’t have to say sorry and his service also became rude. We are just really put out with LA-Z-Boy and I am not sure if it is just this one company or all of them who are poor with their customer service. At no time did anybody look up our account to see what kind of warranty we had. We told them we paid for the extended warranty and they acted like we didn’t. It was very frustrating that their attitude was so poor and so was their customer service. Overall everything as far as customer service goes was very disappointing.