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Big Guys Restoration and Flooring
Carpets or Rugs - Clean at Home, Recovery Service - Water Removal, Tile: Ceramic and Porcelain - Repair,
About us
WE OFFER FINANCING! For efficient and personalized restoration services in Austin, San Antonio, and Houston, Texas, contact Big Guys Restoration and Flooring today! Our IICRC-certified technicians are highly skilled in a variety of specialty areas, including flooring sales (come check out our showroom!), as well as flooring installation, water and mold restoration, HVAC cleaning and restoration, dryer vent cleaning, carpentry, and more. Regardless of the extent of the damage, you can count on us to help you restore your home or business to its pre-loss condition quickly and efficiently!
Business highlights
Emergency services offered
13 years of experience
Services we offer
HVAC cleaning + HVAC mold remediation, Bathroom + kitchen remodeling, Carpentry, Drywall repair, Flooring Sales + Installation, Mold remediation, Painting, Sanitation, Water restoration, and MORE!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.08 Reviews
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Showing 1-8 of 8 reviews
Pam B.
Jan 2021
The team was professional and very informative. They walked me through every step of the process. They also provided professional advice on how to prevent the issue from happening again.
Kim G.
Oct 2020
Do yourselves a favor and use these guys. I saw what I thought to be a water leak, and sure enough it was. They came out that very day, helped remediate the water damage, while holding my hand thru the entire insurance claim process. (Did not even know I could file a homeowner claim) I was surprised when Charlton and Sara not only offered but made themselves available to meet the claims adjuster at my property to answer and provide any information required. (was a 3-hour process) Not once did they make me feel like there was another place they needed to be. Their entire team was completely empathetic to my situation. The time they spent in sharing their knowledge (IN layman's terms) so I could identify/prevent future leaks is greatly appreciated. I highly recommend their entire team. It is the extra mile they took that made this nightmare a complete success. My home is back to normal and I am at ease knowing I received the best.
Response from Big Guys Restoration and Flooring
"Dear [Member Name Removed], Thank you so much for your kind words! While we hate that you had a water leak, we are grateful that you gave us the opportunity to be of service to you. We are also delighted that you were pleased with the service you received. With Sincere Gratitude, Charlton and Sara Lee Big Guys Restoration and Flooring SteamDoc Cleaning and Restoration 512-674-5353"
Geneva C.
Oct 2020
I had a leak in my house that had caused what I thought to be minor damage but thanks to Charlton and James, they were able to get the damage cleaned up as well as found some additional damage I was unaware of. They were both extremely professional and took the time to not only show me what they were seeing but talk through with me how they were going to remedy the situation. I had a great experience working with them and really appreciate the same day service (on a Sunday) with professional and knowledgeable technicians. Additionally, I really appreciate their entire team adhering to the Coved safety guidelines. I feel confident in the work they did today and recommend this company.
Response from Big Guys Restoration and Flooring
"[Member Name Removed], Thank you so much for your vote of confidence and kind words. We appreciate the opportunity to be of service to you. Best Regards, The Big Guys Restoration and Flooring Team"
Lisa G.
Oct 2020
Perfectly. This company was everything and more. Professional, courteous and efficient. I highly recommend them.
Ken T.
Oct 2020
Big Guys did a fantastic job in the refinishing of our garage floor. They stripped down the old paint pattern (back-breaking work) and re-coated it. Would highly recommend their services.
Response from Big Guys Restoration and Flooring
"Thank you for your favorable response, we appreciate your business ! - Charlton Big Guys Restoration."
Michelle T.
Oct 2020
GREAT JOB! I have been worried to have services over since COVID started, but finally relented as we really needed help with our fabric patio couch set. The gentlemen cleaning them were super polite and hard working, and came wearing masks and following good social protocols. Our couch had 2 years of dust and soot on them, I hadn't realized that the couches were in line of the charcoal BBQ smoke, uggh. Getting in our new location wiht better lighting, we were like, OMG, they are a shade darker even. Yet even with that mess, they turned out really well. Oh, not to forget the puppy pee, lol. No more smell! The pups stopped sniffing around there after the cleaning. Yep, great job guys. They also ran through the tile in my house doing a heavy spray wash to help get them really clean. (puppies again) and that too helped the puppies stop their accidents because they really got our grout cleaned up so well.
Response from Big Guys Restoration and Flooring
"Thank you for your favorable response, we appreciate your business ! - Charlton Big Guys Restoration."
Eva S.
Sep 2020
I’ve used Big Guys several times and they continue provide quality service. I highly recommend the carpet cleaning and rug cleaning. I haven’t used the restoration luckily but would trust them with any of theirs services. This most recent time they transformed my carpeted staircase! Thanks Big Guys!
Response from Big Guys Restoration and Flooring
"Thank you for your favorable response, we appreciate your business ! - Charlton Big Guys Restoration."
Ana M.
Sep 2020
Great! They let me go into the showroom and look at a wide selection of options. They waited patiently for me to pick one out, as I went back and forth a bit. The guys came and installed it seamlessly. To thumbs up!
Response from Big Guys Restoration and Flooring
"Thank you for your favorable response, we appreciate your business ! - Charlton Big Guys Restoration."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Big Guys Restoration and Flooring is currently rated 5.0 overall out of 5.
Big Guys Restoration and Flooring accepts the following forms of payment: CreditCard
Yes, Big Guys Restoration and Flooring offers free project estimates.
No, Big Guys Restoration and Flooring does not offer eco-friendly accreditations.
No, Big Guys Restoration and Flooring does not offer a senior discount.
Yes, Big Guys Restoration and Flooring offers emergency services.
No, Big Guys Restoration and Flooring does not offer warranties.