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About us
Austin Home, Residential, Commercial, & Construction Cleaning Service: 512-887-8507. We are a detailed, service oriented cleaning business. My employees are prideful in detail and service provided. We also provide the following additional services: Power Washing, Window Cleaning and Gutter Cleaning
Business highlights
Emergency services offered
26 years of experience
Services we offer
Residential & commercial cleaning, power washing and gutter cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.768 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 12% | ||
| 4% | ||
| 0% | ||
| 3% |
Showing 1-25 of 68 reviews
Emme A.
Mar 2021
The ladies did a decent job on most of the house. They got kind of hungup on items that I didn't specify (like behind the refrigerator)-- which meant some other areas didn't receive quite the attention I wanted.
Carol P.
Nov 2019
It went very well. Although initially I thought it was a bit pricey it turned out to be worth it. They cleaned everything thoroughly in the vacant condo. This included appliances, cabinets, walls, baseboards, doors, interior windows and floors. I paid additional to have the window exteriors cleaned - also a good idea. And they stayed at it until everything was done. The condo was ready to move into and in my case to first be painted.
Response from Bates Cleaning Service
"[Member Name Removed], Thank you so much for taking the time to give us a review. You are so easy to work with and we look forward to working with you again soon."
Fabiana M.
Sep 2019
Excellent!
Response from Bates Cleaning Service
"It was such a pleasure working with you! Thank you for taking the time to give us a great review. Karen"
David W.
Jun 2019
The Bates folks were great. Initially it was a little difficult to explain what needed to be done when we were looking for a quote, but after sending some pictures, we received a good price and they showed up ready to do a difficult job. We have two cabins with high rough wooden beams. The beams had not been cleaned in several years because of the difficulty in reaching them and the rough material. Michelle and Sheila were the main cleaners and they did a great job with wonderfully cheerful attitudes. They listened to feedback or comments I had and incorporated my suggestions into their work. They cleaned both cabins and most especially, those difficult wooden beams. I would hire them again and plan on having those beams cleaned once or twice a year now. It was a good job at a fair price.
Mark B.
Jan 2019
Team arrived on time and got right to work. Final results outstanding. Personnel were friendly and hard working. I was very pleased with outcome.
Russell S.
Jan 2019
Karen was amazing about what they could and couldn’t do and sent two of the most awesome cleaning staff I’ve ever seen. Their dedication to the work was incredible to see. I couldn’t believe how much they accomplished in the time allotted. I couldn’t have asked for a better result.
Mary H.
Jul 2018
This company is AWESOME! I cannot believe how great a job they did cleaning the house. I needed to get the house ready for birthday party for my Mother. They could not have done a better job. The house was thoroughly cleaned and it was spotless. I don't think it has ever been that clean I would definitely hire them again and have recommended them to my friends.
Response from Bates Cleaning Service
"[Member Name Removed], It was a pleasure helping making your mom's day so special. Thank you so much! Karen"
Tonya C.
Jun 2018
Great fantastic job
Gregory G.
May 2018
Overall very going d but lacked some details when it came to dusting.
Gregory G.
Mar 2018
Overall good but there were places not dusted.
Susan M.
Nov 2017
the two workers arrived very promptly, and worked quickly and thoroughly. I also appreciated the followup from the company's manager, confirming appointment time, etc.
Response from Bates Cleaning Service
"Thank you [Member Name Removed] for the very nice review. We look forward to working with you in the future. Karen Biehle"
Elizabeth T.
Jul 2017
unknown
Pam S.
Jul 2017
Excellent. Nick and Monica were prompt, courteous, and professional. Will definitely use them again.
Response from Bates Cleaning Service
"Thank you [Member Name Removed]. We look forward to working with you again. Karen"
Paige S.
Jul 2017
I had over $600 in items missing from my room after Bates Cleaning Service completed the cleaning at my house at the end of May. We contacted the owner and explained everything, she admitted the items "may" have been thrown away by her company but now she refuses to answer our calls and has not helped to replace the items that were taken by her company. On the website they claim to be insured but I highly doubt it after going through this ordeal. Very poor customer service and would not recommend this company to anyone.
Ellen B.
Jun 2017
Monica did a great job!
Leia M.
Jun 2017
I can not say enough good things about them.
Michael O.
Jun 2017
Great service. I really liked the attention to detail. I chose not to use them on a regular basis because the quote for ongoing service was higher than other quotes I had received.
Gregory G.
May 2017
Very few minor issues.
Response from Bates Cleaning Service
"Thank you [Member Name Removed] for your response. Please email me some suggestions on how to make your cleaning experience a better one. Thank you, Karen Biehle"
Roger C.
May 2017
Very responsive and crew does great work.
Dana G.
May 2017
Fine - time management would be beneficial. Too much time spent in certain areas and not enough in others.
Response from Bates Cleaning Service
"Thank you [Member Name Removed] for your response, please email me and me know how we can make your cleaning experience a better one. Thank you, Karen Biehle"
Mary S.
May 2017
It went well. The two young women got right to work, did a good job cleaning, and went on their way. The owner/supervisor did a follow up call later, and I hired them to come back in a month.
Response from Bates Cleaning Service
"Thank you!"
PAUL S.
May 2017
They showed up on time and worked diligently to complete the job. The 2800sq ft house had been lived in by the same family since 1972 and was in desperate need of a deep cleaning. By the time they were finished the place looked great and we were very pleased. I would not hesitate to call them again if needed.
Response from Bates Cleaning Service
"Thank you so much for taking the time to give us such a great review. You are greatly appreciated. We look forward to working with you again. Karen Bates"
Barbara J.
Apr 2017
They sent two girls and they did a really good job.
Dominic S.
Apr 2017
No problems, finished everything in a timely fashion.
Reena K.
Apr 2017
Thorough job
Licensing
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FAQ
Bates Cleaning Service is currently rated 4.7 overall out of 5.
Bates Cleaning Service accepts the following forms of payment: CreditCard
Yes, Bates Cleaning Service offers free project estimates.
No, Bates Cleaning Service does not offer eco-friendly accreditations.
No, Bates Cleaning Service does not offer a senior discount.
Yes, Bates Cleaning Service offers emergency services.
No, Bates Cleaning Service does not offer warranties.