Austin's Floor Store

Do not do business with this company. We bought LVP flooring from them for our home; downstairs, stairs and the upstairs. Initial install seemed to go well and the crew was attentive. Unfortunately, they did not do the float correctly and the floor creaked, cracked, and shifted underfoot all over the house. Store owner claimed it was normal. I pressed the issue and he had the mfg send in an inspector. They found several spots (5+) areas that were outside the acceptable tolerances. Owner begrudgingly agreed to have the spots repaired under his 2 year warranty window. This repair took months to receive and even after the repair was completed, same problems in the same spots. When this was brought to his attention, he was less than happy and claimed it was normal again; that I was just being overly sensitive and had unrealistic expectations. 3rd attempt at the repair came to find out the product connection design/mechanism had changed and "no one knew" about it. So not we are months on from there, waiting for a 4th attempt at a proper install/fix. We are well beyond a year into this installation and we still have terribly laid/installed floors. Do not do business with this company or with the owner Tim Redwine. Not a good company, not a good installation and not a good owner. Avoid or use them at your own peril/wasted time & money.

unknown

Our homeowner's insurance took care of part of this. We were going to get real hardwood and I have a big dog with real tough, strong nails. The dog likes to run and skid through the house and when I told the salesman this he suggested a laminate flooring that would resist the potential scratching. He could have sold us wood, which was about three or four times as much as laminate, but he listened to me and suggested what would give a better fit with our household. We are very pleased with it and they were terrific.