AB & B Air Conditioning & Heating

"I don't go around cleaning up other people's messes on a system I installed. I provide great service to my customers. You chose to use someone else. I'm sorry you feel this way and good luck with new company."

"This email came in at 730 Saturday night while me and my date were having dinner. I responded within 5 minutes. This person wanted a service call to see what was wrong with system. This is not a bid but a service. I do not charge for bids and my service call is not charged if work is done by my company. She chose not to use my company and that is her choice but I see no reason for this review."

"We certainly appreciate this review. However, we think it may give the impression to prospective customers that they can expect a great install, but not great service if they ever have problems. Nothing could be further from the truth. We give excellent service seven days a week from 7 a.m. until 9 p.m. because we prioritize our service calls. We would like to explain why it took us a little longer than normal to resolve the issue with this air purifier. Emergencies always come first. We consider emergencies when someone is uncomfortable in extreme weather, water on the floor or ceiling, or something of that nature. We believe customers would appreciate the way we do business if they are ever in a situation where their air conditioner or heater goes down, especially at night or on a weekend. Being a small family owned company, we choose to make sure that our customers who are uncomfortable, either due to the heat or the cold, get first priority. We cannot do this if we give all service calls the same priority."

"We appreciate this client’s comments and can relate to his problem as a tenant, as we are landlords. However, as he stated, he did call our office three times and during all three calls we explained to him that it was our company policy that the landlord needs to contact us to order and approve the service prior to performing any work on a building. The client’s response was that he did not care what our company policy was, that he was the one breathing the air, and that he would be the one paying for the service. We repeatedly tried to explain to him the reason for our company policy so as not to offend him, but he did not want to listen. The reason for the company policy is that when a tenant pays for a service call, on almost every occasion in the past, the tenant would then attempt to deduct the service call from his rent payment, and we would, in turn, receive a furious call from the landlord stating he had his own service companies that he preferred to use. As landlords ourselves we understand an owner’s frustration with a tenant taking it upon himself to call another company. So, we thank him for getting our message out there. He also stated our e-mail response to him was “rather unpleasant and has incorrect assumptions.” As you can see, the client has re-posted our e-mail response to him and we will allow any potential customers to decide for themselves if they feel it was unpleasant or had incorrect assumptions. We also think it is very clear that he has attempted to damage our reputation because he could not get his way and change our company policy. In our opinion, the only thing he has accomplished is to warn other companies with whom he may attempt to do business. Bill Hughston, Owner A B & B A/C & Heating"