Vent Craft

This is the second time I have called on Vent Craft. They do a great job and are easy to work with.

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this company was extremely responsive and very professional.  Rick came out to take a look at what needed to be done, gave us a fair and honest assessment of the scope of work.  When we called 1 week later to get the job scheduled, he was quick to return the call and set up the appointment.  He was professional and knowledgeable and we have recommended his services to a number of people.

the first blower didn't work so Rick and Jaime came out and replaced it.
Pleasant people, hard workers.
If you would like to regulate the blower timer yourself, make sure the timer is in an accesible location; and that
you get training on how to set it.
We didn't get the two recommended blowers, just one; and it is sufficient.
We also got a discount for being senior citizens and for paying cash.

Over the past decade I have referred Vent Craft many times to my clients and to my knowledge they have always performed well until this installation.  In approx. Sept of 14' we hired them to install a new exterior vented range hood for our personal home.  Mr. Myers whom I was familiar with due to our previous installation and the referrals I had sent him over the years came out and installed the range in two trips and all seemed to be as it should have been.  Over the next week though I realized quickly that there was cold air free flowing from the vent. I immediately  called the office and informed them of the cold air and that it appeared that the dampner was not functioning and asked if someone could call me to discuss my concern or come take a look at it.   I was told that there would be a service charge for anyone to come look at it even though it was installed a week or so prior.  This scenario repeated itself several times.  After the 3rd or 4th call I requested that Mr. Myers or a manager contact me to discuss my situation.   At the same time I began calling, texting and leaving voicemails for Mr. Myers on his cell.  No one ever responded.   
Now, the reason for this review after a year.  
Due to the lack of response from Vent Craft I hired another company this week to come out and  determine the cause of the cold air.  Upon opening the vent stack it was determined that the dampner doors (which come as part of the vent from the factory) had been REMOVED.   It is possible that the factory left the doors off, however I find this not very likely.  If that were the case why didn't Mr. Myers inform us of the deficiency when he was performing the installation?  Or return my calls and requests to investigate the open vent on a newly installed item?  It appears that he and the company were avoiding me as they were clearly  aware that the dampner wasn't functioning  and I suspect that he and or his assistant were likely the cause.
I am now paying another company for parts and labor to repair something likely caused by Vent Craft'.   They had many opportunities to provide some level customer service but refused to make an effort to do so.   
Not only will I not hire or refer them again but I will be sure to share my story with the real estate and home improvement communities.  

Went well. they bored the hole for the vent and installed the flume and hood. everything was as they said it would be. Very clean and very straight forward.

We've used Ventcraft for a few jobs at our house and always been very happy with their quality, responsiveness, value, and professionalism.

So far I've had them install an exhaust over our range, re-route the vent for our dryer, and install these three exhausts for the bathrooms.  All jobs have been completed to my satisfaction.

First of all, I don't understand the categories listed for this company. The thing they do most isn't listed. That is to install vent hoods and exhaust systems of all kinds.
Rick and Jaime installed a vent hood where none previously existed. Previously we had the ubiquitous microwave with recirculating fan over the cooktop. The work required the installation of duct work up through the attic and out of the roof. They also had to relocate the electric outlet to accommodate the hood. They installed the internal fan and tested the system. The installation was extremely well done. There is absolutely no vibration in the hood or in the neighboring cabinets on both sides of the hood which means the hood is secured very well.
They took the measurements for a stainless steel backsplash and for stainless steel side panes to be used to clad the sides of the cabinet on either side of the hood. Once the stainless steel panels were completed, Camilo and Fernando came out on a Saturday to install them. They knew we were having a dinner party at our house on Sunday so they wanted to make sure the panels were in place. They didn't take any shortcuts with the installation of the panels. It required them to loosen the hood a little to  fit about an inch of the panel behind the hood so no gaps would be visible (thank goodness Rick and Jaime thought of that when they did the measurements). Once the stainless had been installed, they tightened up the hood again. The job looks great.
My wife and I like there work so much, I have just asked them to estimate installing a proper light/exhaust fan in our master bathroom.
We highly recommend Vent Craft. All of their people are extremely professional and it is not a cliche to say they really care about their customers and doing the job right.

Given length of pipe and need for replacement head, they worked very quickly and efficiently. Very pleased, recommended them to others.

Great

IT WAS AMAZING!! Rick Myers and Jaime identified the problem (detached vent), found where it had come loose, repaired it very permanently and neatly, cleaned the vent from end-to-end and upgraded the vent cap. Their experience and knowledge allowed them to find and fix our problem without having to rip out yards and yards of sheetrock - it only took a neat hole that was less than 1 square foot. They cleaned everything up afterwards and charged us a very fair price. Vent Craft is a very professional company and I would whole-heartedly recommend them to anyone with a vent problem of any kind.

The installers called before they came and let us know that they would be 5 minutes late which was very professional. They measured and kept me in conversation on what they were doing and why they chose to vent it through the wall instead of the roof. They saw that our 10 month old daughter was sleeping in the living room and suggested that we take her to the bedroom as the noise might disturb her while using the saw.
They quoted 280-340$ depending on the materials used (We bought the hood ourselves) when I had called them to set up the appointment and the final bill was 325$.
When I called to setup the appointment, I had no idea on what brand/noise level/cfm I needed and I asked the person that answered the call for any recommendations. She just told me to get whatever I thought was right (which might have been right from her point of view as she doesnt know the size of the kitchen or the kind of food we cooked.), but still I would have appreciated if she had recommended what was good in their experience. That's the only reason I am giving a B for responsiveness.
They cleaned up before they left and left the kitchen as clean as it was before they came in. They also asked us to call them if we had any questions or any problems at all.
Overall, very pleased and would highly recommend.

wow. started with a conversation with Ray when I called. He was so friendly and took the time to answer all my questions about what I would need. I was remodeling my home and took out a wall in front of where the cooktop had a vented microwave and was freaking out about how it would vent with the new downdraft cooktop out the roof.
Two great service techs called before coming out Joe and Camlio. When they arrived they told me exactly what my options were using the same place in the roof. Their work was excellent they had to cut out a wall to fit the piping in, place new duct work under the cabinet and run it out through the 115 degree attic.
The work was don't in a timely manner with two very professional guys that were very considerate they even asked if they could hook up the cooktop for me if needed.
I got there name from a million dollar home builder in Highland Park. I also had heard there name from several appliance stores so I would not try to do in on the cheap. their price was reasonable, worth every penny for what they did and how nice it looks.

There was nothing I disliked. They did great work. I would highly recommend them because they offer guarantee on the products they install. They are very professional and on time.

Steve the vent craft installer was on time, very friendly and professional. Laid down tarps inside and out. Did installation, tested and cleaned up area. Very good service at reasonable price. Highly recommend.

I wanted to have a new Vent-A-Hood installed. The install is under the kitchen cabinet and vents outside through the kitchen wall.
Vent Craft quoted me a very fair price for the installation -- $325. My first quote from the general contractor recommended by Pacific Homes and Kitchen (located in Best Buy) looked something like this:
install 30 inch hood 155.00
pig tail for hood 45.00
duct thru cabinet and thru brick 300.00
install duct cover on brick 125.00
total $625.00
What a saving!
The Vent Craft staff arrived on time and was super nice. Two guys worked quickly and efficiently throughout the installation process. I would definitely use this company again for any future work.

Two Vent craft. Employees constructed a new vent from our kitchen to the outside for a new range hood. This took several hours of work and they were efficient and professional. They then came back for the second time a few days later after the electrician had installed a new outlet for the hood. They installed the new island hood over the vent and cleaned up. They did a wonderful job and we were impressed by their work and professionalism. We would highly recommend them!

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Joe from Vent Craft was on time. He inspected the old venting and gave me estimate for installing the correct type of venting. The price was acceptable. He completed the work satisfactorily and removed old venting material. From start to finish It took less than an hour. He was professional, courteous, helpful and answered all my questions. I would use Vent craft again and recommend them to my friends and neighbors.

I first hired another contractor to do the job, but apparently he didn't follow the code. So I vent to Angie's list try to find some one who are good. I am glad I found this company. Rick and his co-worker did great job in my house. They know their business. They are very nice people. When they finish their work in my house, I asked them to help to fix a few small things, like change the dryer wall cap, and adjust the vent pipe for water heater. They did them with very small charge. Rick showed up late when he come for the estimate, but it is OK for me and I can understand that since his office is kinda far away from my house. Also, some project may take longer than expected. I am planing to install a new exhaust fan for my master bathroom and they give me very reasonable price, I will use their service again.

Service was good, fast and punctual--only problem was higher than expected cost.

Eveything went wonderfully and better then I expected.