TexSeal - Wood Care & Outdoor Living

"My name is Ethan Robinson, owner of TexSeal. I reviewed Member Name's statement and I'm just a bit confused. Hopefully this list will provide this member and other Angie's List members some information on this "review": 1) We (TexSeal) have no record of even a call from this member. 2) No email correspondence as well from the member. 3) My office manager has no record of the member contacting TexSeal. I am proud of our company's record with Angie's List, other reviews and our many referrals we have received since opening business in 2002. We work hard for referrals and appreciate each and every client or even prospective clients. FYI: In the North Texas area, there are many companies that have come and gone with similar to TexSeal. Here are a few: Tech Seal - Out of Business Seal Techs - 2 Name Changes. No longer Seal Techs. Seal Tex - Still in business. Located in Frisco. Hopefully this will lead to some understanding to any member reading this "nuisance" of a claim. This member would NEVER have to chase down TexSeal. Thank you very much! Ethan Robinson - President of TexSeal"

"IN MY NOTES DATED FEB 15 2007 ON OUR WRITTEN PROPOSAL COPY: CUSTOMER EXPLAINED EXACTLY WHAT SHE WANTED CONSTRUCTED, POINTED TO A NEIGHBOR'S FENCE (SIDE-BY-SIDE FENCE) AND SAID SHE WANTED IT CONSTRUCTED JUST LIKE THAT. WE THEN GAVE HER A BREAKDOWN AND PICTURES OF A SIDE BY SIDE DESIGN. SHE AGREED AGAIN THIS IS WHAT SHE WANTED. I AM DUMBFOUNDED BY THIS REPORT. IN MY NOTES THERE WAS 6 DAYS OF BAD WEATHER FOR THE STAINING (YOU CAN'T STAIN WHEN THE WOOD IS WET). FENCE WAS IN STRAIGHT LINE, COMMERCIAL GRADE STAIN USED AND NO LAPS OR RUN MARKS, THE CUTOFF POSTS WAS A "COST SAVING" ISSUE WITH HER. SHE DIDN'T WANT TO PAY THE EXTRA AMOUNT TO GET THE POSTS TAKEN OUT OF THE GROUND. SHE RATHER WANTED TO CUT THEM OF AND LEAVE THEM. THIS IS AN ISSUE OF THE CUSTOMER WANTING TO SAVE MONEY. WE ALWAYS GIVE DIFFERENT OPTIONS ON HOW A FENCE IS CONSTRUCTED AND SHE CHOSE THE OPTIONS THAT SHE WANTED. IT WAS IN CLEAR WRITING AND WE WERE COMPLETELY THOROUGH IN OUR EXPLANATION OF THE FENCE SHE WAS GETTING AND SHE AGREED. I THINK IT IS A MATTER OF THE WEATHER ISSUE THAT DID INDEED SET US BACK A WEEK ON THE STAINING PART. AS I SAID BEFORE, I WILL NOT STAIN ANY STRUCTURE UNTIL THE WOOD STRUCTURE IS COMPLETELY DRY. THAT'S NOT THE WAY WE RUN TEXSEAL AND WILL NEVER DO THIS. THIS IS A SLANDEROUS COMPLAINT AND I WILL PURSUE FURTHER ACTION WITH THE CUSTOMER AND ANGIE'S LIST TO HAVE THIS REMOVED. IF YOU HAVE ANY QUESTIONS ABOUT THIS COMPLAINT PLEASE CALL ME PERSONALLY (ETHAN ROBINSON) AT 972-880-4398 AND I WILL ANSWER ANY QUESTIONS OR CONCERNS YOU HAVE REGARDING THIS JOB OR YOUR PROPOSAL FOR DOING A JOB WITH YOU AS A CONSUMER. THANK YOU VERY MUCH."