Metroplex Windows & Glass Inc.,

The glass was installed sloppy. The glue was not cleaned off the edges and they took off my alarm senors and now it doesn’t work. I called the manager and he told me to send him pictures and he would come by the next day to look at it. I have called and left sever message but have not got a return call. The job was not worth $275.00. I do not recommend using this company. I am very disappointed and dissatisfied with there customer service.

Came on Saturday to measure. Took 7 business days to get order. Install complete within one hour. Cleaned up after themselves.

Amazing. I will definitely call back in the future.

Crew arrived on time and went right to work. It took a long time and lost of noise to remove the old putty which was hard a concrete. The new windows were install and new putty placed around the windows. One window kept wanting to fall out so they put a clamp to hold it for a few days. Then the rain storm hit our area of Dallas and they and I are still waiting for the putty to dry. I am pleased with the work and the workers. They cleaned up when finished.

good was on time

Exceptional customer service - thanks Brian Cole! The installers are courteous, fast, and very professional. Highly recommend it!

Excellent company. Out of three bids, Metroplex was the lowest with the best warranty and service policy. Barry was very thorough and discussed our options to make sure we were happy with our choice. Be sure to have the heat transfer demonstration shown to you. Installers arrived on time and did an excellent job. Replaced 13 windows in my 30 year old home; 2 of my original windows had hidden damage to the wood trim caused by rot. Metroplex crew made necessary repairs before installing the windows. Jesus and crew were fast and did quality work. They carried away old windows and debris; they also cleaned the windows after removing the labels. Very satisfied.

Day of install wasn't the smoothest. Was supposed to be first job of day but installer went to another job first. Wasn't a big deal that day but could've been. He did a good job.

We have a 44 year old Fox and Jacobs house in Carrollton. The original windows were in desperate need of replacement, particularly the sliding patio door. We called Metroplex Windows & Glass based on good reviews at Angie's List and an A+ rating at BBB. Barry Cole came out the next day, took careful measurements, and recommended a window manufacturer that could make custom size windows for our narrow and wide arched windows, and over-sized patio door. He provided options for the kitchen window. We went with one very large window that makes the kitchen a show place, and fills the space with natural light. There was no hard sell. Barry left us to make a decision and let him know. We called a day or two later, accepted the estimate, and authorized having the windows manufactured. That process took a few weeks, and when the windows were ready, the installation was scheduled at our convenience and took less than a day. The installation crew was very professional and courteous, and did a great job. We were really impressed with the perfect fit for the custom windows all around, particularly the arched windows. We had put off replacing the windows for years, but finally did so because a new barking dog nearby sounded like he was barking in our living room with the old windows. After the new windows were installed, outside noise including cars and aircraft was significantly reduced, and it felt like a new house. The installation was in July, and we noticed the temperature in our house dropped seven degrees, with the A/C running less urgently, which shows how much leakage we had with the old windows. We were nervous about replacing the windows, but it is one of the best decisions we made for our home, and we can recommend Barry and Metroplex Windows and Glass without reservation to any of our neighbors who are considering window replacement.

They did an amazing job. The windows were really dirty and they went above and beyond to make sure they were sparkling! I am a realtor and this was to get a house ready for the market and they over delivered!

Metroplex quote was half of others I called. 2 workmen came and did them in 1 hour. Great service. I know who to call in the future now.

Quick but thorough job - great service!

Employees very pleasant, helpful, and efficient. Work was done on schedule as promised. Metroplex returned several times to fix minor issues with vinyl windows; curvature of lower frame so screens do not fit snugly and a leaking large slider window. They actually replaced the slider window but that did not cure the leaking problem. Apparently, vinyl slider windows are prone to leaking during rains? However, the double glass is certainly more energy efficient than single panes. Although were very happy with Metroplex, we are left wondering if all vinyl slider windows will leak or if it is a limitation of the manufacturer, Berkshire Elite vinyl windows.

Saved me $s without issue and did great job. Would definitely use again.

Work performed quickly and with high quality. One window was defective as noted by the installer and it was replaced promptly. After the work was performed a duplicate receipt was needed and was supplied by email within hours. Good service.

Very well. Clean service and on time. I would hire again.

Great. On time and reasonable price.

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The installation was done December 13th 2016. They had sent their employee Orlando who was really nice. He came on time and was courteous and professional. My senior parents felt comfortable with him. In the past installation a couple of years back, they had sent different employee for larger installation, who was also nice, courteous and professional. I like Metroplex Windows and Glass. So far they seem to have done a nice wonderful job. Their prices are reasonable and I would hire them again and also reffer friends, nieghbours and family to them has long has Brian Cole is still their. My seniors parents really like him and feel comfortable with him.

Bravo! From the promptness of the estimate, scheduling, and quality and care of the installers, this could not have gone better. We had fogged windows and had the glass replaced rather than the entire window. The glass took about 2 weeks after ordered. Paige called and followed up with emails so it was on both of our calendars. There was a one day delay in installation because of the storms that went through our area, but Paige was quick to reschedule and follow-up on the reschedule. The installers were prompt and professional. They moved quickly but carefully when removing the old grids and glass. When one installer had to move to the inside of the house, he removed his shoes every time to be sure he didn't track mud. Such care and courtesy is so appreciated. Once complete, Juan asked if all was ok before they cleaned up and left. The next day Paige called to take our payment information, and all is done (oh, Angie's List discount applied as well!) Wow, rarely does work like this go so smoothly. We will use this company in the future, for sure!

The process to get an estimate was easy and this company sends text and email confirmations and reminders. Brian Cole, the estimator, was in and out very quickly. I got estimates from 3 companies and they were all within 5 dollars of each other. Scheduling the work took I think 3 phone calls - leaving messages that did not get return calls on the first 2. It took a couple of weeks for the glass to come in. On installation day, the appointment was for noon. When no one was there at 12:15pm and I had not heard from anyone about delays, I called the company and was told that due to a problem my glass was put on another installer's truck and they would call and find out when he would be there. Before they called back, the installer was in my driveway. It was now about 12:25pm. But he quickly took the old window out using a blow torch to heat the old caulk, got the new one put in and was probably finished around 1pm. Very nice and friendly installer. Cleanup of the glass could have been better. I had to go out and get some of the excess caulk off the glass. The window looks great and I can see out clearly again.

There are several reasons for the poor overall review. The largest factors are the poor quality of the finishing work and, I don't throw this term around lightly, incompetence of the workers. I see other good reviews for the company, so I think the main problem is the two workers that installed at our house, not the company in general. The workers who came to our house were Gary and his crew member (Gary did all the talking). They were not punctual, but, again, the main issue I have is the poor quality work. Bryan was the salesperson for this and, overall, Brian was good at getting back to us and trying to get things fixed over the two months in which all of this transpired. The day that Gary came to do the install, he showed up at 7:30AM. They were scheduled for 10AM that day. My wife and I shrugged that off--no reason to be upset as we were already awake and doing breakfast with the kids. The install then proceeded pretty normally while they removed the existing windows. They use a blowtorch method and crow bar to heat up the old aluminum windows. This method does some damage to the flashing around the windows and chews up the drywall where the crow bar is placed. These are small imperfections but I figured that there would be some damage. I think the use of the crow bar was a bit careless, such that the gaps caused were about 1/2 inch along the drywall in places. I shrugged this off also, because some caulk and paint could fix it (although I ended up doing that repair). Our house has vinyl siding. They did not remove the framing of the vinyl siding on the outside. They installed the new windows right up against the outside of the siding, then caulked the windows to the vinyl siding to create a seal. The manufacturer of the windows approves this method of installation, but it does not provide the best watertight seal. The best seal is to remove the framing of the siding, install the window and fill gaps, then reapply the framing. While I am not happy about this installation method, the manufacturer says it okay. Gary and his crew member applied caulk to the siding and window very poorly. There were gaps all along the inside and outside of the window, and the caulk was white on brown trim--applied in such a way that the caulk lines were not straight, and excess was all over parts of the siding (like white finger painting on the siding of my house). All-in-all, they were rushing. The two large windows were installed, but not near level with each other. One window has the top so far out that the siding bulges and the other has the top so inset that the siding caves. Its not a pleasing effect--actually it looks pretty bad. We brought this up to Gary right after the install and he said that it was set against the drywall and couldn't be moved. He refused to do anything about it. If an installer cannot place adjacent windows such that they are plumb and level, then I have doubts about experience (we are not to the "incompetence" part yet, this is simply careless work). We called Bryan the day after this and he sent Juan out to fix the caulking job. Juan was great, actually. When he arrived he made a comment like "Wait, who did this caulking job?" He then proceeded to fill in all the window gaps on the exterior and the interior. Every window needed more caulk. The aesthetics of the caulk were not great (finger painting is hard to get off), but at least it was water tight. Or so we thought. The first rain happened a week after they installed and water began coming in through one of the windows. Juan came out to look at it, applied some clear caulk to the outside where the glass met the window and said that should fix it. I asked if this was a defect in the window from the manufacturer. He basically said her sees this a lot with these windows. That struck me as odd. Why would a brand new window have a leak in it? If this was common from this manufacturer, why would they still be using this brand of window? A week passed, another rain storm, the leak was still there. Juan came back out and applied caulk to the entire window frame this time. It was nice that they were trying to fix the problem, but I was agitated that this brand new window would have a defect in it. No one could figure out the leak over the course of 1.5 months. So Bryan called another company to come out and take a look. That contractor was at the house for about five minutes before he said that the window was installed upside down. The weeping holes were catching water and holding it inside the channel of the window until it came through eventually (like a U-shaped straw held out in the rain, with a small hole on the bottom where collected water comes out). Bryan said Gary and his crew member would be out to fix it. Gary showed up three hours late (I called the office at 1.5 hours late and they called me back to let me know Gary was hung up on another job but would be by the house soon). He showed up 1.5 hours after that--no apology, no phone call. Then the first thing he said was "that window aint upside down. I don't know who told you that but they don't know what they're talking about." At this point, I was pretty aggravated so I said "Maybe the window isn't upside down! Let's take a look!" I then let him point a few things out on the window to me while I nodded. I think he was beginning to think he wouldn't need to do any work on my house. When he finished talking non-sense about how the window was properly installed, I stepped in and told him that the manufacturer diagram had they weeping holes on the bottom of the window, like every other window on the house. He took another look and grudgingly admitted the window was installed upside down. That probably wasn't nice, but I was incredibly angry in the moment by Gary showing up late, going fully defensive on me, not apologizing, etc. I let him dig himself in a hole that I knew he was digging... After this, he proceeded to fix the window with me standing never farther than about 8 feet. They pulled out the window, caused a bit more damage to the drywall, and hammered it back in. The caulking job was, again, "finger paint" but I asked him to clean it and fix it before he left. He did clean up the smudges on the outside and re-caulked the gaps. Maybe the gaps are too large, because there are new interior gaps now. The window was also aesthetically damaged from being pulled out and placed back in. There are lots of dings and scratches--but it is at least water tight now. I will never use this company again and would not recommend them for a house with siding. There might be very capable crews elsewhere in the company, but Gary was about as low quality as they come--rushing-through-it with little care to the overall water seal and no concern about the aesthetic.

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