Dallas Playsets LLC

I called Austin after he completed the job. I started the call saying I’m not asking for money back but if it were me I would want to know. There are multiple places with screws sticking out. Pictures are below. He asked what job this was and I explained. It started well saying this isn’t how we do business. After he saw the pictures he stated it wasn’t his fault. The painters made it difficult. I stated I didn’t care if anything was missing but it was the safety of my child and others that would play. He stated his job is to move and reassemble. His job is not to make sure it is safe. I said I assumed they would have it ready for kid play but again, he stated not his job and the screw sticking out wasn’t his guys bc it had paint on top of the screw. Again, he is missing the point. I will end up fixing all this but not the expectation which was my point. He stated “if you don’t want anything wrong with it maybe you should just buy a new one.” No accountability and was pretty rude on the phone. To his credit he stated he would come fix it but at this point, I don’t really want to deal with him. He stated this about 75% of the way through the conversation. He also stated, I see why you called, you just want to complain. The beginning of the phone call was saying I was disappointed in the work. If I or my group did a poor job, I would WANT to know. In the end, he wanted to push off on the painters and me. He stated he went above and beyond bc the playground is on a slight slope. See picture. Maybe that’s true but doesn’t really seem like it. A fairly simple job imo. I would be hesitant to use them AND DEFINITELY do a walk through to make sure there are no sharp objects. Half of this review is how he handled the entire situation.

The crew arrived on time and completed the job quickly. Austin was super responsive setting up the date and time and very flexible when I needed to make a change to the installation date. Would recommend!

Austin and team we're awesome!! It was a breeze to work with them. They arrived, broke it down, and moved it over to the new house. I had a massive tree in the way as well, so they set it up as much as they could... And came back again after it was taken down! Highly recommended!

Dallas Playsets did a wonderful job. We are so pleased with the new addition to our yard! From the initial contact with Dallas Playsets I was given great customer service and communication. They were efficient and more importantly safe about reassembling this playset. As it was an older, used, set there were spots that had rotted out and I was given several options for fixing or removing these areas. They were able to take care of all of the issues and help us get a safe unit for our family.

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We purchased a playset from Costco and after reviewing the assembly instructions I decided I would contact a professional. Spoke to Austin on a Tuesday and they were out Thursday to assemble. The assembly was fast and done expertly. Very happy with the results.

Moses was AMAZING! He came and was very professional and organized. He knew exactly what he was doing. He even took the time to circle off some parts that were missing from our set and said once the prices were sent to us that he would be back to apply them.

They were good.

They did a great job! They arrived on time, before I had to go to work (which was appreciated) and got to work right away. I am not sure how long it took them, but when I got home 6-7 hours later they were gone and the playset was all assembled. They leveled the ground so the playset sits flat, and they cleaned up after themselves. I am very happy with their service and would recommend them to anyone that need this service done. They were also cheaper than the competition in DFW. It's a win-win!

Austin did a great job setting up my new Playset. In 5 hours flat, professionally done. Also did a lot of customizations and laid it out exactly how I wanted to.

When I called Austin to come and take a look at a playset the previous home owner had built nearly 25 years ago, he came an hour later even though it was past business hours. He provided me with a detailed written estimate and performed the work within a week of scheduling it. He did a fantastic rehab of the fort and ground beneath, and the price came in below estimate.

Very good job. It is far more level than I could ever have done. It is rock solid 6m later.

It went great. Austin provided me with a lot of helpful information and answer a lot of questions via phone and email before we ever decided which playset to go with. His estimate for the work was accurate. They did a great and timely job removing the existing grass, laying down weed control fabric, installing the playset, installing a border, and filling with several inches deep of pea gravel. It looks great! I'll definitely contact them in the future if I have any maintenance needs or need anything else done.

My Playset was in need of re-staining and found this provider on Angie's List. Austin was very punctual, performed the job as agreed and my Playset looks as new again. Great Job and I would use again.

Austin and his team showed up around 9 and were out around 11. Yes, only two hours! Amazing how fast these guys worked. Here I was thinking my kiddos would be playing on the swing set this evening, and they were on it before lunch!
After the job was completed he walked me around the playset to show me somethings and advise me on how to care for it. Very knowledgeable.
On top of all this, the price came in $50 UNDER the estimate!
All in all, a great day!

Austin Bill and his team do excellent work, They install, move, sell playsets and basketball goals.