Carrollton Plumbing Service
About us
Additional address - 2515 Canterbury Ct, Carrollton, TX 75006. Additional email - [email protected]. Family owned.
Business highlights
Services we offer
Tankless water heaters, drain cleaning, flood prevention valves, gas leaks, repair faucets, repair toilets, replace valves, sewer & gas relays, slab leaks, water heater repairs & sewer camera., water heaters, water leaks
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 17% |
"I came to Ms. [Member Name Removed]'s house on a Monday morning and she directed me to the side of her house and I saw that her ground was soggy wet. I told her she probably has a slab leak and what we charge to locate her leak. I told her that part of the process would be to eliminate the irrigation system as the leak source and her main water supply as the leak source first. Ms. [Member Name Removed] decided to hire My Local Plumber to locate her water leak instead of us. My Local Plumber determined she has a slab leak under the bathroom on that side of the house where the soil was so wet. My Local Plumber gave her an estimate for the repair. I did a follow up call with her and she then informed me that the leak had been located by another plumber and it was somewhere in the bathroom on the side of the house where the soil was wet outside of the house. I was able to quickly give her a price on that repair based on the other plumber's diagnosis. She hired me to do the repair based on their locate. When we tunneled under the house 6 feet we determined there was no leak under the house. Of course this made no sense to me so now I started my own leak detection process and within 5 minutes discovered her leak was on her irrigation system. Like I said this should have been one of the first things a plumbing company should do if they really know how to do leak detection. Actually Ms. [Member Name Removed] only paid for 1/2 of the tunnel expense. I never billed her for the second half because she was blaming me for this outcome and I did not want to make matters worse. I don't blame her for being mad but her anger is directed at the wrong company. This is the problem with homeowners hiring one company to locate and another company to do the repairs. This is not the first time I have performed repairs based on another companies diagnosis and locate only to find the other company was wrong. I am sorry this happened to Ms. [Member Name Removed] and I know this would not have happened to her if she would have hired Carrollton Plumbing Service to locate her leak."
Earlier that afternoon, two plumbers came to my home to work on a short list of repairs. They were friendly and capable, but no estimate or rates were discussed. They completed the requested work within 1 hour 20 minutes of arriving.
Some of the work was perfect, most was incomplete, some will require hiring a different company to fully finish. They went back to their vehicle and called the boss to figure out the bill, and wrote up an invoice for $700 for the 1 hour 20 minutes of work!!!
This is about $269/hr for each of the two plumbers, or $538/hr for the pair. I refused to pay that full amount, and instead wrote a check $400 total for the 1 hour 20 minutes they spent. It was pure labor, as I supplied all parts for the work.
They called the owner Ken who came to my home to inspect and negotiate, and this ended with the police coming by. Unbelievably bad situation, owner, pricing, and experience. Tops very lousy dealing I've had with a vendor in my life.
On the plus side, they were able to come out the same day and I would have been happy if not for the price gouging and threat from the owner.
Unprofessional at best. Would not use, would not recommend.
They did not provide the service because they we not registered in the city we requested.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
PO Box 112154, Carrollton, TX 75011
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