I had the sprinkler controller replaced. I purchased the controller and had them install it. I should have checked earlier, but I was quite shocked by the price they were charging for the install. It was admittedly (by them) a 15 min job. They charged my $150 for the 15 min to install it, plus $95 for trip charge (even though they were doing work, not just coming and inspecting and leaving). Also, since they were not installing their own controller, they offered no installation warranty. So overall, just a really poor deal and there was absolutely no remorse for what they charged for a 15 min job. The alternative was $410 for their own controller (which is also a ripoff if you check online what these controllers sell for) + $45 for trip charge which was not a good option either. I would have been satisfied with the $150 install if the trip charge was waived. But that was not the case. For what it is worth, the tech that showed up was polite and could not do much about the pricing. They also quoted me $45 per sprinkler head to fix some sprinklers. (Another example of their ridiculous pricing). Which I obviously turned down. Pretty disappointed with the pricing overall. I felt ripped off. Certainly don't plan to use them again or refer them to anyone. UPDATE: The owner was very prompt on follow up after I posted the review with my complaint. He explained that his techs follow policy and sometimes a slip up like this one happens. He apologized and offered to refund the service call fee. Which I told him was fair and what I expected. So finally, my sprinkler works fine, payment issue resolved.