Approved Pro
Primo Custom Tile
Tile: Ceramic and Porcelain Repair, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) Repair, Grout: Replace or Repair,
About us
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
Business highlights
25 years of experience
Services we offer
Tile: Ceramic and Porcelain - Install , Tile: Ceramic and Porcelain - Repair, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) - Install, Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) - Repair
Amenities
Free Estimates
Yes
Reviews
4.855 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 4% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 55 reviews
Mike W.
Sep 2025
Grout: Replace or Repair
Outstanding repair experience. Our shower was leaking. Primo started the repair and explained why we had the leak. Very cheap installation by the previous contractor. No pan just some sort of water proof paint. What a mess. Primo and his grandson completed the project in a few days and does it look great! We will contact Primo in the future if we have any other tile or grout issues. Thanks!!
Response from Primo Custom Tile
"It's always a pleasure doing work for such a gracious people. I appreciate you and your wife and I thank you for your business. It was a pleasure."
Shawn B.
Aug 2025
Tile: Ceramic and Porcelain Repair
Primo was on time and completed the job with precision and quality work
Response from Primo Custom Tile
"I thank you for the business. It was a pleasure. doing business with you thank you"
Juli H.
Jul 2022
Tile: Ceramic and Porcelain Repair
They did a wonderful job installing tile around my bathtub and shower. Looks fantastic. If I ever need tile work again, I will be sure to ask them to come back!
Kenneth K.
Sep 2021
Tile: Ceramic and Porcelain Repair
install new bath tub and retiled both shower and bath.
Response from Primo Custom Tile
"We thank you for your business."
Kenneth K.
Sep 2021
I highly recommend Primo Tile. They performed tile work for me on 3 different occasions. All 3 were great experiences. ā¢ Repaired wall tile in one of my bathrooms after a plumber had to open the wall up to replace shower fixtures. ā¢ Repaired tiles and grout in and around my in-ground swimming pool deck ā¢ I had one of my bathroom showers completely re-tiled. The company re-tiling the first time did a horrible job. Tiles were not aligned, Grout looked horrible and started cracking soon after it was finished, leaked in one spot. Rather than dealing any more with that tile company, I called Primo tile. I showed the bathroom shower, they immediately could see all the mistakes, explained what the previous company did wrong, and gave me a fantastic estimate on the spot. They started and completed the whole job the following week. Their work was excellent quality and they completed right on time. ā¢ The service was great ā¢ Always on time ā¢ Clean ā¢ Highly skilled ā¢ Performed above and beyond when needed at no extra cost, if possible, Itās not easy finding skilled and honest tile professionals and I found that out the hard way. Based on the work Primo tile has performed for me I would highly recommend This company for all tiling projects. If you want quality skilled work, work completed on time, on budget, honesty, good cleanup Primo is the company I would recommend.
Response from Primo Custom Tile
"Thank you Kenneth it was a pleasure doing work for you"
Rocco L.
May 2021
Tile: Ceramic and Porcelain Repair
Could not have been more accommodating
Response from Primo Custom Tile
"Thank you for your business!"
Bob T.
May 2021
Tile: Ceramic and Porcelain Repair
Great to work with. Very friendly and knowledgeable, would definitely hire them again. Did great work!
Response from Primo Custom Tile
"Thank you, Bob, it was a pleasure doing work for you, call me anytime!"
Larry K.
May 2021
Tile: Ceramic and Porcelain Repair
Provided a quote that I thought was a complete number reflecting the job described however when the project was over I was told that materials and tax were additional. Knowing their would be substantial dust failed to cover kitchen counter tops
Response from Primo Custom Tile
"I am sorry about the little bit of dust but we told you there would be a lot of dust we took out 40 pieces in your kitchen we had three shop vac and I charged you $42 for your grout and I left what was leftover with you I am sorry you were not happy and we took out an additional nine pieces and did not charge you .sometimes no matter what you do I even offered to give him his money back for the grout this is the lowest review I have ever gotten."
Gina F.
Apr 2021
Tile: Ceramic and Porcelain Repair
Excellent patch work.
Response from Primo Custom Tile
"Thank you, Gina."
Victoria G.
Apr 2021
Tile: Ceramic and Porcelain Repair
Very professional and quality work. They showed up on time and completely cleaned up afterwards. The price they quoted did not change upon completion of work. I would recommend!!!
Response from Primo Custom Tile
"We appreciate your business Miss Victoria"
Kim S.
Nov 2020
Tile: Ceramic and Porcelain Repair
Loved, loved, loved how professional he was. Attention to detail and extremely accommodating. IĆ¢ m so glad I made that decision. And I will use him many times to come.
Response from Primo Custom Tile
"You were a pleasure to work for thank you"
Douglas P.
Sep 2020
His work is phenomenal. He has done a porch, fireplace and a bathroom. He is a trustworthy professional and takes great pride in his work!
Response from Primo Custom Tile
"Thank you, Doug, it is always been a pleasure working for you."
Jim W.
Sep 2020
Tile: Ceramic and Porcelain Repair
Good work, promptly done, fair price.
Response from Primo Custom Tile
"It was a pleasure doing your job, Jim, let me know if we can help you in anyway. Thank you."
AMINA H.
Sep 2020
Tile: Ceramic and Porcelain Repair
Had a very good experience ,very professional and clean work, I highly recommend Primio Tile Company.
Response from Primo Custom Tile
"Thank you it was a pleasure doing work for you guys. If we can ever serve you, please let us know."
Linda H.
Aug 2020
Tile: Ceramic and Porcelain Repair
Excellent work; professional and on time. Estimate was exactly what he said the tile repairs would be.; very efficient and reliable. Highly recommend!
Elinor W.
Jul 2020
Tile: Ceramic and Porcelain Repair
You can't go wrong with Primo Tile. A pleasure to do business with, especially in these difficult time. Would not hesitate to recommend or use again.
Response from Primo Custom Tile
"It was a pleasure taking care of your tile needs. Thank you so much."
Lynette A.
Jun 2020
Tile: Ceramic and Porcelain Repair
In hindsight, I would have requested that the tile sanding be done in my side work yard away from the patio vicinity. An amazing unbelievable amount of concrete adhesive mortar grout dust was created. It covered everything, furniture, decor, windows, carpets, door, etc. on my patio and in the backyard area. When I realized how bad it was I had to hire someone to work with me in cleaning up the mess. It took us working hard a solid eight hours to clean it up! I still find areas of mess that I have to clean up with a hose like where dusty cleaning water had been thrown into my Wisteria and Vitek bushes. My cane yard furniture has been hosed down but white dust is still evident. I m going to take a brush to it in hopes of getting it cleaned. Sorry about the negativity. Primo did a great 5 Star job on the patio and was very helpful with suggestions on what was anything but a straightforward easy project. It s just a shame that I have had such a cleanup mess to deal with afterward.
Response from Primo Custom Tile
"I am sorry, but whenever we use old tile it still has the adhesive on and we grout on them and we have to grind them clean. It creates a lot of dust and that is unfortunate, I wish we would have had new tile, but it was an old tile that we would not be able to match!"
Judy C.
Jun 2020
Tile: Ceramic and Porcelain Repair
Beautiful tile work. A real professional from prep, to work, to clean up. Primo offered suggestions on how to improve the project and he was right. Completed project under the estimated time frame. My next project ... Primo will be my first call. Thank you Home Advisors for hooking me up with the right professional for the job.
Response from Primo Custom Tile
"It was a pleasure doing work for Ms. Judy C and Mr. C. Thank you!"
Susan M.
May 2020
Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) Repair
They are prompt, organized & efficient. Excellent customer service & reliable.
Response from Primo Custom Tile
"We thank you and appreciate you it was a pleasure doing work for you"
Maureen K.
May 2020
Tile: Ceramic and Porcelain Repair
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Response from Primo Custom Tile
"Some people do not believe in giving five stars but I can settle with 4 1/2 stars, thank you, Marlene."
Scott F.
Mar 2020
Tile: Ceramic and Porcelain Repair
Primo did an excellent job. Went above & beyond cleaning the tile, the shower and the bathtub. I would highly recommend him for any tile repair. I am very impressed with his skill and he s very easy to work with.
Response from Primo Custom Tile
"Thank you Scott we appreciate your business"
Rafe M.
Mar 2020
Tile: Ceramic and Porcelain Repair
Pleasure to work with Primo. Our house was a fix and flip and some of the tile work was poorly completed. Primo fixed the issues and improved both our showers. Very professional, fairly priced and easy to work with. Will be using him in the future for any tile work.
Response from Primo Custom Tile
"We thank you and appreciate your business"
BJ M.
Feb 2020
Tile: Ceramic and Porcelain Repair
Primo was prompt, worked with our schedule, and flexible on finding solutions for our tile repair.
Response from Primo Custom Tile
"Thank you for your Business you were pleasure to work for thank you again."
Michael G.
Jan 2020
Tile: Natural Stone (Granite, Marble, Slate, Quartz, etc) Repair
Personable and friendly
Response from Primo Custom Tile
"Thank you, Mr. Michael G. we appreciate your business!"
Cynthia R.
Dec 2019
Tile: Ceramic and Porcelain Repair
Primo and his team did an excellent job. I am very happy with the job they did. I will use him again and I will also recommend him to everyone I know.
Response from Primo Custom Tile
"We thank you so much for your business it was a pleasure doing work for you"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Primo Custom Tile is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: Closed
Yes, Primo Custom Tile offers free project estimates.
No, Primo Custom Tile does not offer eco-friendly accreditations.
No, Primo Custom Tile does not offer a senior discount.
No, Primo Custom Tile does not offer emergency services.
No, Primo Custom Tile does not offer warranties.