Caldwell Plumbing

If you're looking for an honest, conscientious, hard working plumber then Joe Caldwell is your guy. I originally found out about Joe via his uncle Rick who runs Austin's Best Plumbing (also a terrific plumber). Rick brought Joe in to consult about relocating a flue pipe from my old water heaters that I wanted to bring up to code and when we started doing the math it made more sense (with the rebates and federal tax credit) to install a new tankless system. I also discovered while I was contemplating the new system that my yard line was leaking under the house. Joe replaced the old galvanized pipe and fixed the leak. Both projects were labor intensive and Joe even waited for the city inspector on my behalf when I could not be home to meet with them for the inspection. He really went above and beyond on this job and I would recommend him to anyone looking for a good, honest plumber. I wouldn't hesitate to call Joe again for any plumbing job, large or small.

Mr Caldwell came recommended. We had purchased the valves ourselves. Thus Mr. Caldwell's services were nearly all labor. After replacing one shower/tub valve, Mr Caldwell suggested that we attempt to find a replacement part for the second valve as opposed to replacing the fixture. When he billed us on the day of service, he indicated that the charge included his returning to fix the second valve. Normally, advanced payment would not be acceptable, but since he came recommended, we trusted him. Mr Caldwell has since indicated that the charge did not include replacing the second shower valve and that the $285 invoice covered just one valve. A second shower valve replacement would cost the an additional $285 (all labor). When pressed, Mr. Caldwell indicated that "I flat rate my prices its always the same. It doesn't matter if its 10 minutes or 10 hours it will cost the customer the same." Not only does this not make sense, but it was not what we were told when scoping the work or when invoiced. When pressed further, Mr Caldwell become beyond unprofessional, responding to email with only the word "null." Beyond that, Mr Caldwell did not do any clean up. He did not have any caulking with him, suggesting that we caulk it ourselves. We gave Mr. Caldwell some of our silicon caulk so he could finish the job. I have since had to re-caulk his work. He left clearly visible gaps between the fixture and the tile.