LITHIA CHRYSLER DODGE JEEP

This is my son's car, whom I live with, so I was directly involved in the entire process and actually went with him to both drop off the car and pick it up. He dropped the car off on a Monday after a weekend of the car cutting off while driving. He had researched online and it pointed to a $25 sensor, which he told the service dept. He never heard from the service dept. at all and finally called Wednesday afternoon to find out the status. They hadn't looked at it yet and were unsure when they would. By Thursday morning, they had looked at it, suggested a fuel system cleaning to solve the problem that should have been the replacement of a sensor, and were supposedly waiting on the instrument panel recall parts. By Friday, they said it could come in Saturday. Again, without them calling with any status being called, the next Monday - a week later - he called and was then told that the part had to be made at the factory and now wouldn't ship until the following Sunday - Sunday, really?
At that time, he said he'd just come pick up the car as they had supposedly fixed the other problems. No, he couldn't do that as the instrument cluster included the odometer that had to be set at the factory to exactly what the car showed then and it couldn't be driven. So he told them that this was taking much longer than anyone had ever led him to believe and that he needed a rental right away as he and his wife have 3 young children - 8 and under - and one car for school, daycare, and after school activities wasn't working. Since it was supposed to be another week AT LEAST, he felt they needed to provide him with a rental. After much consultation, they finally agreed and put him in a rental.
Amazingly considering the shipping date they had indicated, he got a call Friday morning that his car was ready. He went to pick it up and they didn't have the paperwork ready which was in 3 parts - 1 for each recall and 1 for the other work . They only gave him a copy of 2 of the 3 and did not easily provide a copy of the 3rd ticket until he insisted on it. This is now Friday, almost 2 weeks after he dropped it off.
Wednesday - 5 days after he picked up the car - he was driving it and it did the same thing. The light came on the dash and the car cut off. He was very upset. Thursday morning he went to O[Reilly's and had them run a check on the electronic diagnostics , which revealed a problem with - the sensor he told them about originally! He proceeded on to the Service Dept. and spoke to the same Service Adviser and told him what the codes showed. This person said, 'Well, the part must have broken after you left." My son said no, it always was a problem and you never fixed it but spent my money doing a 'fuel system flush' that never was the problem. He told them he wanted them to fix the part right this time, that he needed a rental car right away, and that he wasn't going to pay anymore for repairs. They did give him a rental and he left.
Today - Friday - the Service Adviser called and said it would be over $300 to fix that part. My son said no, you never fixed it the first time, it had the same problem 5 days later. The Service Adviser finally came back and said they would cover the labor if he paid for the part - that was $25 at OReilly's. They told him the part was $150!! He just laughed and said "I don't think so." He then said just put it back together and I'm taking it somewhere that isn't trying to rip me off.
They finally said that if he went and got the part at OReilly's, they would put it on, which is exactly what happened. The car was ready this afternoon and he picked it up.
Right now, he has no idea if they really fixed it or not - time will quickly tell. He will never ever return to that dealership again as it was a real nightmare that you hear about and think such things don't happen. This dealership and Service Dept. are not to be trusted and I pass this along so no one else can be cheated like my son was.

They were accurate with their estimate. Very informative. They were very nice and courteous.

OK

They didn't charge me for any of it. With the limited experience I had with them, I would give them "A". I haven't had problems with them.