I have stayed with them so long is that I was grandfathered into the unlimited data plan. There is nothing special other than they had the monopoly to the iPhone. Their customer service is nothing special. They are just another big company. They have to ask their supervisor and they have to ask their supervisor and nobody can make a decision to help you.
Description of Work: We have our cellular phones through them.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Patty M.
06/2012
4.0
cell phone service
 + -1 more
They are okay. I don't think they are any better or any worse than anybody else.
Description of Work: I use AT&T for phone and internet service.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Flor P.
06/2012
5.0
cell phone service
 + -1 more
I have used AT&T around eight years. I have not yet faced any problem with AT&T. I would recommend them. I have an excellent overall experience.
Description of Work: I used phone services by AT&T.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Dave G.
06/2012
2.0
cell phone service
 + -1 more
I do not like them but have been with them for a long time. I do not recommend them.
Description of Work: AT & T is my cell phone service provider.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
Yes, I recommend this pro
$100
Douglas H.
06/2012
1.0
landline phone service
 + -1 more
If AT&T wasn't the only service out here, I wouldn't use them.
Description of Work: AT&T provides my phone service.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Richard K.
06/2012
4.0
cell phone service
 + -1 more
They give a decent service. Nothing that really stands out though.
Description of Work: I bought an i-phone from AT&T.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$90
Suzanne O.
06/2012
5.0
cell phone service
 + -1 more
I have been happy with them to this point. They have a good service. They have done a nice job for me.
Description of Work: I use them for my cell phone. Recently I had to transfer a phone number.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
William T.
06/2012
3.0
cell phone service
 + -1 more
I have been using them for over two years. I give them a "C" and I will continue to use them in the future.
Description of Work: AT&T provides my cell phone service.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$50
Kathryn A.
05/2012
3.0
landline phone service
 + -1 more
I only have them because they bought another company. Generally, they are pretty reliable. There is someone who answers the phone and walks you through what you need to get fixed. The overall experience is average because there is not a lot of cell service where we're located. The price is average. The quality is good. Their responsiveness and punctuality are average. The are professional. Normally, they are right there to provide service. It is just aggravating when they say they are going to call you back but they don't.
Description of Work: I called them regarding a problem with my phone.
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Service Categories
Phone Service - Cellular,
Phone Service - Landline
FAQ
AT & T is currently rated 3.3 overall out of 5.
No, AT & T does not offer free project estimates.
No, AT & T does not offer eco-friendly accreditations.