Loftis Heating And Air Conditioning

HORRIBLE CUSTOMER SERVICE & TRAINING- DO NOT USE THEM *8/10/23 update* I ended up having to call back to get transferred to an owner. The secretary was rude and told me I "Wasn't acting very bright". The owner I spoke to was also rude, but we did come to somewhat of an agreement. They are supposed to be sending me on updated bill for just the service call, as I have proof they didn't fix the problem. Obviously, I will never use them again! *Updated 8/8/23* IF I AM CONTACTED, I WILL UPDATE MY REVIEW. I called them out for an AC leak in the house. He "unclogged" a pipe on the inside of the house and washed the outside unit with my hose (No cleaner because of animals that he didn't ask me to move). $240 later, the unit was STILL leaking. I called again to come and look at the unit again. I was told that I would have to pay the $240 ,I was billed, before they would fix the AC. I told the lady on the phone I would gladly pay my bill when my AC was fixed, but that they hadn't done anything the first time. I was told that the owner would call me to discuss. I ended up having to fix the AC unit myself.

Did not caulk plentum, prior to setting unit and had to return to align and attach drain line to the wall. Thought this should have been done without my bringing it to anyone's attention. Carpenter work not very well done, but they are HVAC guy's.

Everything was done in a professional manner. When they left, everything was cleaned up and no mess was left. They were curteous and stayed to check and recheck to make sure it was working correctly great job!

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We have used Loftis on many occasions for all are residential and commercial use on the farm and found them very fair

and prompt and professional and highly recommend them to anybody looking for this kind of work.

Lofts arrived at the scheduled time and did a good job of servicing our air condioning units, including testing out both the heating and air condioning functions. I had a bedroom with 7 windows that wasn't staying warm in the winter or cool in the summer. Scott suggested adding an additional supply vent to the bedroom which solved the problem. He returned , again on schedule, to reroute the vent and also replaced filters. We have used Scott for approximately 5 years and have always been satisfied with the service we received.