ON TIME WATCH & CLOCK REPAIR

Very Well.

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unknown

unknown

They are great folks.  Very knowledgeable and they do grandfather and all sorts of big clocks.  He is a real watchmaker which is hard to find these days.  Would use them every time and prices are the best I have found in town.

unknown

The store owners were very polite and knowledgeable about what it would take to fix the watches and how long the repairs would take. They told me that orders were placed on Fridays and that repairs to the shattered watch face would be done and the watch returned the following week. As for the batteries, they were replaced on the same day although I returned to pick them up on the next day. Everything was done as promised and the store owner called when they were ready.

Found this little place on Google, brought a watch there that had fallen on the floor and now had the crystal broken and had stopped working. I asked them to (obviously, I thought) replace the crystal and get the watch working again...Older couple owns/operates the store, husband does all the repairs from behind the counter at his desk, wife handles customer and quot;serviceand quot;.
I found her to be abrasive and curt, as if she were a high school principal and I was a ninth grader with saggy jeans sent to her office. I'm in the military and walked in in uniform, which usually affords me some benefit of the doubt, but I was clearly just and quot;someone who wants somethingand quot; to her. I clarified that I didn't necessarily need the exact type of crystal that was originally on the watch, just one that fit correctly (they explained that it was a magnifying crystal), and to get it operational again. At this point her unsmiling tone was merely businesslike and detached, until I filled out the repair ticket. When I left a section blank, she snapped and quot;I need your home address.and quot; This was a stunning invasion of privacy to me, but rather than argue, I provided an and quot;addressand quot; to her, thinking no harm no foul if they fix the watch (it wasn't mine, I was doing this for my stepson, and I just wanted to leave it and go).
I asked if it was their policy to call the customer when it was ready, or do I have to call them? She said they would call when it was ready, and handed me a claim check, like what's done at the dry cleaners.
Two weeks later I received the call informing me it was ready. I went down the next afternoon, walked in, announced that I was there to pick up my watch, and gave my last name. I was then asked if I had the claim check, and when I gave the WRONG answer (I didn't have it), THAT is when Mrs. Watch-Repair went from irritable to full-on condescending, patronizing and downright bitchy. and quot;Well THAT'S WHY we give it to you, so you can give it BACK to us!and quot; She continued with her snarling inquistion: and quot;Did we call you?and quot; and quot;What COLOR was the ticket, white or yellow?!and quot; I answered her questions. She then hissed, and quot;There's no yellow envelope with that name!and quot;. There were maybe 10 or 11 watches total in the box. and quot;Oh, here it is.and quot; The watch was too big to fit in the precious yellow envelope, so it had been put in a ziploc, explaining (I suppose) her vicious tone and petty frustration. Not one word escaped her lips (such as and quot;thankand quot; and and quot;youand quot;) as I paid and walked out, nor did I say anything either, just glad to be leaving forever.
When I got to the freeway, I noticed the watch crystal had been replaced, but the watch wasn't working, meaning they replaced the crystal without bothering to look and see if it was ticking. I won't be going back.

We felt the price for repairs were reasonable. They finished the work before they estimated. They were really good.

It was a really good experience.

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took it in , he called with an estimate , we got repaired within the time frame that was promised
picked the clock up and it was ready and waiting, clean
overall it was a very good experience

unknown

unknown

Husband and wife team. Wife greets customers and she is not a people person. However, she knows what she's doing.

I had just purchased a new watch and needed to have some of the links removed. When I walked in I was greeted by a gentleman with a smile and a friendly "How can I help you today?". I showed him the watch and explained what I thought it needed. He took it and worked on it right there asking how if I preferred the watch loose or tight around my wrist. After he was finished, he gave me the extra links in case any should become damaged. This whole process took about 5 minutes and my watch fit perfectly. This business has a relaxed, friendly atmosphere and I feel confident in the work that he does. I will gladly go back for any future watch repair.

Walked in over lunch hour for a new watch battery. He did it right away while I waited. He had the knowledge and proper tools to work on a "not run of the mill" watch. Great service at a great price.

The repair went very well. They were honest about the queue in front of my repair, but then completed the repair two days prior to the promise date. The clock is working well.

They did a great job. We have a special watch from Spain that needed repaired. The battery needed to be replaced with pressure. The price was reasonable, we will be taking all of our watches for repairs.

Excellent. Outstanding! I refer customers to him.

Have used On Time for over ten years. Batteries will be replaced free of charge if they don't last a year. They put a date label on it so you do not have to keep up with a receipt. Have replaced batteries in all types of my watches, specifically my Seikos and Polar HRM watches. Had broken crystal replaced. Will continue to use them because they do work and on time when they promised.

I arrived at lunch time and they replaced my battery while I waited. It took about 5 minutes and came with a 1 year warranty.

I have taken watches to him before for batteries and he always does it quickly and for a fair price. He has a neat little shop with antiques to while the time (which is not long). He has a 1 year warranty on the batteries. A nice guy who defines to me a small business owner as he seems to really like what he does.

I CALLED CLOSE TO CLOSING TIME AND HE STAYED OPEN A FEW EXTRA MINUTES TO TAKE CARE OF OUR REPAIR. HE TOOK LINKS OUT OF THE BAND WHILE WE WAITED. HE WAS POLITE AND VERY PROFESSIONAL.