Toyota of Boerne

Toyota of Boerne sold us a used Tundra with a BENT FRAME. Be wary when buying any used car. Any dealership that will not disclose a bent frame on a vehicle us shady/sketchy at best. The positive note is that our salesman Robert and the Sales Manager were both extremely pleasant. BENT FRAME = AVOID AT ALL COST!!!!! Stay away, you’ve been warned!!!

We're taking both cars back there tomorrow. For both cars, we have extended warranties, so there's no charge for the service.

I get free oil changes until November so while it is free I won't be using anybody else. It was actually a 2013 but it was new to me. I was very happy with them. They were very friendly. I don't have a lot of car knowledge and they answered all my questions. They of course let me drive the car. They negotiated with me and we all worked it out so everybody was happy. I'm hoping I never have to buy another car but I would use them. They had it all cleaned and serviced and everything when I picked it up.

Great waiting room. They're good, fast.

I always have a scheduled appointment. For an oil change it shouldn't take three hours. They do a fine job and are very responsive. The price is higher then going somewhere else but I know they know Toyota's.

We have a warranty with Toyota. Very happy with the automobile. We used to use another location but we didn't like the way they treated us. They were very eager to help us out. I guess the financing would be the most important.

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Went fine! The cars are a little more expensive, but everybody there is super nice. They have a nice selection. We had to wait a little while for some of the paper work after we had decided on the car.

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Overall, we had a negative experience when purchasing a new car.  They have a nice facility, they know what to say, but they do not back it up with appropriate action.  We knew what car we wanted, the approximate price, and an in-hand discount using USAA buying service.  Walking into the dealership with this information we ordered a car and got all the verbal assurances we could ask for.  9 months later, we finally got our car, but with a number of bumps along the way including poor communication, poor preparation, and some perceived sexism.  
We ordered the car in late July, and told it would be up to six months for delivery.  We expected some delay, but based on Internet forums related to this vehicle, 3-4 months was more common.  Regardless, we were not in a rush and accepted the delay and requested updates once a month.  They welcomed our USAA buying certificate, assuring us the discount would be honored though the MSRP and option costs might be different.  This was understood, if they could let me know what the price difference would be.  
Over the next nine months, rarely did I receive an unsolicited updates.  Despite the assurance they would send updates, I almost always had to contact the dealership (especially in the first 6 months).  They were responsive when prompted, but always with minimal information.  I never did get the final cost for the options we ordered, despite including this question with my request for status updates every month.  After the 5th month, our original sales associate had left Toyota of Boerne.  We were not notified, and instead found out after getting a bounced email requesting an update.  We were assigned a new sales agent, who was a little better at keeping us updated, but still could not provide the simple cost information we requested.  At one point, we were finally sent an MSRP and said there would be no USAA discount.  We were able to resolve this misunderstanding, but it was extremely frustrating that this would crop up even after sending our new agent all of our previous communications with the original agent.  
The car finally arrived about 9 months after we ordered it.  We made an appointment to pick it up, a week after it arrived at the dealership.  We forwarded the appropriate information to help expedite the paperwork when we picked up the car.  Despite this, and the fact that we were not financing with the dealer, it still took 3 hrs to get the car.  Furthermore, the car was not ready. The car was not cleaned, the cargo mat was left out, and they were just installing one of the options when we arrived!  Not only did they have the car for a full week to do this, but they had 9 months to make sure everything was in stock.  They did correct everything, including having us bring the car back to get detailed and then another trip to get the cargo mat.  
In addition to the sloppy preparation of the car for delivery, the checkout process also had its problems.  Intentional or not, our finance agent came across as sexist.  He was quite chatty with me, asking where I work, what I do for a living, etc.   Not a single question to my lovely wife sitting their with me (who is an accomplished professional in her field).  He also gave us the wrong extended warranty.  I had quotes from other dealers for a specific warranty.  They came close enough to matching cost, but failed to match the term of the agreement.  This mistake was not caught until after the agreement had been processed.  The agreement was cancelled, but the cash goes back to the lien holder instead of us (even though we put 60% down).  So, not only did I lose getting this cash back, I have to spend roughly the same amount out of pocket again with a different dealer to get the extended warranty I was looking for.  While it all works out in the end, it's an unplanned inconvenience and reduction in our cash reserves.

The cost was zero because I walked out on them. I went in for auto service. They didn't perform any service.

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In November I started the process to order a vehicle. I have gotten nothing but sales speak and double talk from the beginning. My lesson learned is to not give this dealership the benefit of the doubt or think that I just need to get to the right person to reach an honest and professional salesperson or service representative. From the beginning, ordering the vehicle I wanted to getting the vehicle I settled for was a lesson in frustration and total lack of honesty and service. Now, months later, I have a vehicle that seems sound, but I feel stuck with a dealership that I have absolutely no trust or confidence. Last week, I finally gave up on all the established processes and requested a call from the owner. Now, nearly another week into that rotten experience, I still haven't gotten a response. I didn't expect this from an established Texas dealer. I have had several coworkers ask about my experience, and though I would like to provide a positive or at least neutral response-I'm at the end of my patience. As a 28 year military veteran married to a 38 year veteran my advice is GO ANYWHERE ELSE. This dealership should be ashamed. I've tried for three months to reach a reasonable solution to a refund owed by the dealer and simple communication about the sale and service. I'm a patient 51 year old adult with experience across this country and this has been by far the worst!

I was there for one hour and was charged for 4 hours of labor.

The sales process seemed to go well. However, the relationship went downhill immediately. The salesman delivered my car. There was no spare key. I called the parts department and set up an appointment to have a spare key made. Boerne Toyota needed the car in order to make a key. They had no key blanks to make a key for my car but could get a blank in the next day. I made an appointment for the day following that. I drove 30 min. to the dealer on the appointed day only to find that the key blank that had been obtained for me had been sold. They said that they could obtain another blank, so I made another appointment. They made the key for me without a hitch.

About a week later they called me and said I had to bring in the car for the state inspection. This was in April. I told them that it had a Feb. inspection sticker. I couldn't understand why the car needed another inspection and I couldn't get a satisfactory answer, so I took the car in for the inspection.

Over the next few weeks I found scraps of paper on the floor of the car. When it kept appearing I started digging. It turns out that newspaper was stuffed around the glove compartment and somewhere under the back seat. At that point I started wondering if the car had been wrecked. If so, it had been my bad not to ask for a carfax. I had figured that Toyota dealerships were highly professional and could be trusted.

In Sept. of 2012 I traded the RAV 4 in on a Lexus. The Lexus dealer said that they ran a carfax and that my car had been in an accident. The seat bags had not deployed, so it had not been a bad accident. Based on my experience with the newspaper stuffed around the glove compartment I wasn't surprised.

Lexus gave me $12,000 trade in. I had paid $22,000 six months earlier.

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Excellent experience and super fast. Also purchased a 2012 Tundra and had super service on that as well. Waiting area is beyond nice!

Excellent service by our sales consultant Aman Shiekh. He identified the vehicle that had just been received as a trade at the dealership and conducted our negotiations with professionalism and friendliness. The car was Certified and detailed in time for us to drive it home. However, I think because of the rush to deliver the vehicle, upon closer inspection, I determined that the tires were worn too much. I returned to the dealership on 6-3-14 and, after inspecting the tires, they happily and without reservations put on new tires. Overall, the transaction of buying another car went very smoothly and I highly recommend Toyota of Boerne.

They are always professional and they are as quick as they can be and they usually wash my car after a service. They have quickies in the waiting room and the staff is very friendly.

They are always excellent. They are fantastic there. They are just overall outstanding. They are prompt and they do a thorough job. They have a very nice waiting facility, I have never got the run around from them and my whole family uses them. They are always very good.