Tile Marble & Granite Works, LP

This is a very professional company. If things don't go smoothly their supervisory staff can be called on for an immediate and timely correction to the problem. This is my third job with Tile Marble and Granite.

They never returned phone calls.

unknown

They were very nice and professional in the showroom and showed us everything. The size of granite that we needed was not average and they were accommodating. I was recommended to go to Tile, Marble and Granite Works because it would cost more for a custom piece at Lowe's. The installation took one day. I was not there for the instal and I did not meet the contractors. After the work was done, there were some areas that had excessive caulking on it. I felt that they might have rushed through the job a bit. They came back and everything looked good. Everything worked out fine. We are satisfied with the work that they did.

They did a good job and are very professional and reliable. They have a great deal of experience, as well. Their pricing is right in line with the market.

Well let's start out with the countertop. The actual slab used was darker than we originally wanted, but we accepted it because of the lack of choices provided to us.
We chose faux wood, porcelain floor tile. The TM and G installer, Carlos Perez, installed the tile with obvious chips, an inconsistent pattern, out of spec. grout lines, and edges that were not level. When the salesman, Scott, was called out he argued that it was the best they could do using that type of tile and offered to replace a few tiles. No admission of poor quality or apologies for the inconvenience. Also, we were never informed when we chose this tile, that the faux wood porcelain tiles tend to warp when fired. We learned all about this tile because we were put in a position of having to research it ourselves to determine how it should have been installed. The installer could have sorted the tiles during installation, thereby setting aside the worst of the warped tiles, however, that was never done.
The same installers made a mess of the shower too. The completed shower consisted of chipped edges on many ceramic tiles, inconsistent patterning, edges that didn't line up, and sloppy grout lines were what we ended up with. Once again a very unprofessional job. The project manager offered again to replace a few tiles when we voiced our disappointment. Once again no admission of poor quality or apologies for the inconvenience. We were forced to contact the manager of a local tile shop who came out and assessed the quality of the work for us. He came out of his own free will, without asking for compensation for his expert opinion on the tile work.
We then informed Lewis Stephens, the General Contractor, that we wanted the all the floor tile and at least 1/3 of the shower tiles removed and replaced by a different company. The owner of TMG came out to the house. He told us he'd been in business for 30 years and we asked him why we ended up with such a poor quality floor and shower if he had been in business for 30 years. He gave the question over to the General Contractor, Lewis Stephens, from Property Rehab Services. Lewis stated he and the owner of TM and G had never seen anything like this. Again, no offers to replace the tile to the extent the work would be done professionally to meet our expectations, only the offer to replace a few tiles here and there.
Because we demanded the floor be redone completely and a large portion of the shower tile, be torn out and redone, Lewis Stephens hired a different company to come in and completely replace the floor and about 35% of the shower tile.

unknown

It went AMAZINGLY WELL! 
We found MTGW by mistake and a follow up recommendation of our plumbing contractor.  We dropped in on a Saturday morning with no appointment but were greeted professionally.  We were looking at hundreds of granite slabs when Cindy met us and gave us the grand tour.  We looked at each slab, compared to our tile selections (from another vendor) and she helped us realize what would work and what wouldn't.  By the time we left we had our selection made.
Pricing was easy even before our cabinets were complete, and when the final measurements were done we came in within about 4% of the estimates! 
Installation was the BEST PART!.  We had our kitchen done by another company a few years ago and were prepared for dust and noise all day.  BUT the installers did all of the cutting and drilling OUTSIDE, there was no dust in the house and we didn't hear grinders going on and on. 
I would have to say the entire process working with Cindy and the team at MTGW was FANTASTIC! 
THANK YOU ALL!

They did not install any sub floor materials to prevent the stone from cracking. The cracking occurred within three months of the installation and they would not do any repairs. Their excuse was that they could not find the same exact stone however when I called other area suppliers they had the material. Regardless, we had to take up the entire floor because the cracking was extensive. This is not a company I would recommend. It is the worst experience I have ever had with a contractor.

It went very well.

It's been very good. We've used them many times over the years. They're customer-focused and they have quality work and that's what stood out to me about them. They're very professional.

Very happy with the entire works. WE bought house about 1 year ago as a and quot;fixerand quot;. Water started leaking all under our sink and plumber indicated that marble and undermount sink had a large gap. Provider did not work on house (i dpn't think) but was willing to come out and look at our undermount sink. Cleaned existing sealant (which was not working) and reseated undermount sink with sealant and possible clips. Great job!

Scott, Carlos and their team did a first class job. This was a very large and very tedious demolition job to remove the old tile and replace it with the new tile. I was even able to stay in the house at night because they were considerate enough to plan during the work so certain areas would be dry enough for me to walk on to get to my bedroom. That in itself saved me $$$ due to not having to stay at a hotel for a week.



The house looked like a hermetically sealed hospital area after they installed the false walls made of plastic to protect open areas, walls, ceilings, windows, chandeliers and cabinets against dust and dirt. Once the job was completed and the plastic was removed, their professional expertise was very obvious due to the lack of dirt and dust in the other areas of my house. If I had a question or concern, Scott answered all of them immediately and without hesitation. He was constantly available via phone or at my home.



I shopped around for 3 years looking for a local family owned company that I could trust and depend upon to undertake and complete this major project without any surprises or glitches. Tile, Marble, and Granite Works performed to perfection.



Thank you Scott and your team. This project has weighed heavily on me for years and you helped me through it every day.

Everything was great. They came, they did their work, they did it well and whenever I had problems they came and they dealt with it immediately.

They were excellent and I liked everything. We were pleased with the cost because it was less than what we expected. They were on time and they called to let us know what they were going to do. Once we placed the order they had the slab of granite within several days, so they were really prompt and punctual. They did a great job and were clean with their work.

They were very nice. I wanted to use them but my husband picked somebody else. They redid the estimate for us. The young lady that we were working with was easy to get in contact with and she also matched up a lot of stuff for us and also found tiles they had that weren't even displayed. It was very nice.

The sales person visited our home, took measurements, and made suggestions about possible products. She sent us a detailed estimate and then we went to the showroom to choose our counters and backsplash. A date was set up for detailed measurements and for installation. Day One was counters. Four very professional men showed up right on schedule, quickly removed all the old counters, and installed our beautiful new granite. We had a few glitches due to issues from the original builders...we are a bit off plumb! But they consistently showed me any problems involved, discussed choices in how to proceed, and moved ahead with the project. The workers were professional, communicated clearly at every stage, and cleaned everything up completely before ending their day. Day 2 a worker arrived right on time to install the backsplash. It is beautiful. He discussed a few possible options with me and kept me informed of the process. Once again, the kitchen was completely cleaned up from the work before the left. I will be getting a call in the next couple days to arrange for the backsplash to be "sealed"...but meanwhile my kitchen looks like new and is so warm and inviting. I couldn't be happier!! From start to finish the process was great! I would recommend them without reservation!!!!

Workers arrived on time, worked professionally and cleaned up at the end of the day. The entire project was completed in one long day. Two problems were noted after the installation - one electrical outlet projected out from the backsplash about 1/4and quot; and one seam in the granite countertop at the bar was uneven with one edge sticking up approximately 1/8and quot;. The original granite installation was not done well and the joint had already separated slightly, but it looked worse after the backsplash installation. It looked as if the new sheetrock or tile had puished the granite upwards.
I called to report my concerns and the installers came back the next day to take care of the electrical outlet. Unfortunately the countertop problem was more complex so the consultant had the company granite crew come out and take a look. They showed up within an hour and several hours later, after considerable work, the granite looked great. Now the backsplash looks spectacular and the granite bartop looks better than when we bought the house!
I was very impressed with the knowledge and problem-solving abilities of both the tile and granite installers, and am very pleased with the outcome. The company's emphasis on customer satisfaction is apparent and effective. I will use them in the future without hesitation.

Very well. They were on time, cordial and professional. Completed project looked excellent.

From first meeting we had a good feeling about this company. We were right! Myrna in the showroom helped us to make all the right decisions when picking out the granite and tumbled marble. Luis co-ordinated the install. The crew showed up on time and had the old counter tops out and the the new one installed in six hours. It fit perfectly. Approx one hour later the plumber showed up and installed the under mount sink. Again no problems. The next day the tile guy arrived and installed the tumbled marble back splash. Two days later all surfaces were sealed and the job was finished. The entire work took four days and it looks awesome. We would most definitely recommend the company. Everyone we encountered was courteous and professional.

This company in first rate. They answered my questions promptly and did the work in a timely manner. The men doing the work were polite and they cleaned up each day--even hand wiping the floor and sweeping the garage! The work was exceptional. I had seen their work in kitchens of my friends and had recommendations from them. This was a very pleasant experience.