About us
Kitchen Encounters has been serving homeowners and builders in the Killeen, Temple, and Copperas Cove area for several years. Our goal is “top notch, personalized service with lots of bang for the buck.” Our extensive selection of cabinetry and countertops gives you literally hundreds of combinations of materials and woods, colors, styles and construction. You can choose from good to better to best. We have products for seemingly every budget. Aside from the outstanding level of service we offer, another principal truth about our company is that every product we represent contains the very best value for your money. Kitchen Encounters will not offer any product we would not place in our own home. We offer our clients a friendly relaxed atmosphere will exceed their expectations with superior quality and inspired designs. Our clients say it best when they recount the ease with which we designed and installed their kitchens, bathrooms, entertainment centers or laundry rooms. It is a surprise to us that they would expect the remodeling to be a difficult process. Kitchen Encounters is dedicated to making the design and remodeling of your home an enjoyable one with results that will last a lifetime.
Services we offer
& kitchen, Design & installation - countertops, bathroom, cabinet
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 0% | ||
| 6% | ||
| 0% | ||
| 0% |
In Nov 2015, my wife and I decided to remodel and enlarge the kitchen in our home. We found Kitchen Encounters listed on Angie's List, and decided to give them a visit. We met both Sirinat and Pam in their showroom, and we were very pleased by their friendly and professional approach, which made us feel comfortable. We met Cherie later, and it has been a most pleasant experience working with all of the team to get our new kitchen project finished. The end result is terrific! Initially, Sirinat came to our home and we discussed the work I had in progress to enlarge the footprint of our kitchen. She proceeded to help us formulate a plan to maximize space and utility by doing a CAD layout for the kitchen design. She showed us various cabinet styles and countertops, including both granite and quartz surfaces, and prepared several cost estimates so we could have choices. We made our selections, and she and her team proceeded to order, receive, deliver, and install. Along the way, we were always in the communications loop, and kept informed. I am happy to say there were no "surprises" or "glitches" along the way. On the one time my wife and I changed our minds about the backsplash tile we had ordered, Cherie worked with us to reorder another product, and arrange for it to be delivered so scheduled installation would not be delayed. We really appreciated that extra service. In short, we cannot praise Kitchen Encounters enough. They did an outstanding job for us, and we highly recommend them to anyone seeking a quality company.
"."
Did not provide an accurate estimate. I recieved an "it will cost about $10,000 or about $8K."
Didn't listen when I stated I wanted shaker style, white, plywood boxes. On the last contact she said, I could go "visit the shop and pick out the style, and color"
After 24 days from 1st contact, still did not have an estimate.
"For safety reasons our first meeting with a customer normally takes place in our showroom. This way other people in the office have the opportunity to meet and see what that person looks like before sending a designer into an unfamiliar property with a stranger. Realtors have used this safety measure for years. Furthermore, we like to meet in the showroom first so that we may show potential customers our product line-up. If our cabinets do not meet their needs in color, available options, etc., there is little sense in wasting anyone’s time with an appointment at the house. After this customer’s insistence, I went against the norm and made an appointment to meet her at her house. I called when I was near her house for our scheduled appointment she said she was at work that day and not be there…we made another appointment. I went, measured and listened to her needs wants and desires and she stated that she wanted “White, Shaker Style Cabinets with plywood construction.” From that meeting I started the design process and emailed renderings until she had the design she wanted. Once she approved the design I gave her a “ball park” estimate. I told her I have more than one line of cabinets that offers a “White, Shaker Style Cabinets with plywood construction” and that for a precise quote she would need to physically come to the showroom to open the cabinet doors, feel the finish, look at the shades of white available feel the drawer slides and drawer box construction, and make those final detailed selections. During the back and forth process I restated numerous times that she would have to come to the showroom to finalize the selections before I could provide a “specific” price quote. She would come not to the showroom to finalize the selections. We simply will not sell cabinets to a person without them physically seeing and approving what they are buying. Without this customer making a selection, I simply could not provide a “specific” price quote for this customer and ultimately directed my efforts to more serious customers."
"For the life of us, we cannot figure out who this person is. We cannot find any form of an email or any other attempt of contact. We are sometimes confused with a like business down the street from us and hopefully that is what happened here. If there was a communication error we certainly apologize, we normally, at least, respond."
Mrs. Sirinat Massey, the Owner, was very helpful and easy to work with. From our initial visit (We were a walk-in) set up a day to come to our home to measure and give us an estimate for kitchen cabinets, countertops, and an Island. Sirinat was very engaged and always available when we had questions through out the re-build. Her Crew, the two brothers, did an excellent job installing the new cabinets and cleaned up at the end of each day. All in all, the whole process was painless and was done in a timely manner. Highly recommend Kitchen Encounters with confidence and pride.
I would highly recommend them to others.
"We service a fairly large area of central Texas. Sometimes, when the job is small, sending technicians on multiple trips over a distance can be costly. In such instances, and when a reputable contractor is already in the customer’s neighborhood, it makes more sense for the customer to use the more local contractor. We will recommend other contractors when it is a better fit for the customer. Most people appreciate that we are up front and helpful in assisting them with a better fit contractor as opposed to leading them into a more costly arrangement than is necessary. There have also been times where customers tell us that they would rather pay a couple dollars more because we have a reputation of fair and quality service, and they know of our work. We do provide granite and a quick scroll through our Angie’s list reviews will confirm that."
We have now had the cabinets going on 22 months and many doors and drawers are showing abnormally fast wear, especially on the joint of the doors. The Cabinet Company Brandom changed over to Wisenbaker and they are not willing to honor the warranty on the defective areas, stating wear and tear. Wear and Tear on 22 month (16 months when we started this process) old cabinets? Ridiculous. I spent alot of money to get my forever kitchen, and I did not get what I spent, money wise. I will be filing a BBB report on Wisenbaker as well as reporting to the State. A sub-par company like Wisenbaker should not be allowed to do business in our state.
I couldn't be more pleased. Since Kitchen Encounters does not do tile back splashes, we are having that done this week. Can't wait to see how gorgeous that will look!
Our kitchen had an odd shape, so Sirinat would email me computer generated pictures of the kitchen so I could visualize the whole thing. She very patiently made changes with me to make sure that everything would fit properly. There was never an "out for the money" feeling ever conveyed. Sirinat and I spoke by phone and texted quite often. She was always available to answer multitudes of questions from me. She came out to the building site 4 or 5 times during the building process. Mike came as well for the most crucial time of measuring.
When the cabinets were installed, Sirinat was incredible about calling to ensure that all was going well. There were extra challenges for the installer who spent quite a long time making sure that everything was secure and straight. Sirinat came out right after the installation and discovered a number of things that needed correction, including putting a panel over top of the refrigerator to hide the bottom of the cabinet.
Most impressive is that they gave us one price before we ordered and they did not waiver from it, even though our build lasted more than 10 months. Sirinat, Mike and all their employees did an outstanding job and we highly recommend Kitchen Encounters!!!
"We have tried desperately to find out who this person is. We suspect they reviewed the wrong company since we don't travel to Alabama for countertop estimates. We have tried to research this through Angie's List and have not been able to get any answers that would help us resolve this issue. Angie's list cannot even contact the person to see if the review was a mistake"
We, of course, accepted her quote right away, she had a very friendly, professional, sub-contractor come out to do the job (Ray) and he was very neat, friendly, helpful, and did a fantastic job. My kitchen looks brand spankin new and we've never been happier with any repair/service contract job in our lives!
Would highly recommend this company to anyone and would be happy--it's great!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.