Donald Duct & Steam Cleaning, Inc.
About us
Donald Duct and Steam has more than 10 years experience of excellent service and top notch cleaning equipment. We are proud to give Houston and its surrounding areas great value Air Duct Cleaning, Carpet Cleaning, Upholstery cleaning, Dryer vent cleaning, Tile & Grout cleaning, Attic insulation & Cleaning and Water Damage Restoration services. Customer service is our main goal followed by our professionalism and integrity. We do offer 100% satisfaction guarantee to prove our customer loyalty. You can pay us by cash, credit card and checks. We are Bonded & Insured.
Business highlights
Services we offer
Air duct cleaning, Attic insulation, Carpet cleaning, Dryer vent cleaning, Electrostatic filters., Oriental rug cleaning, Products: UV Light, Tile & Grout cleaning, Upholstery cleaning, Water damage restoration
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 7% | ||
| 5% | ||
| 5% | ||
| 0% |
"Thank you [Member Name Removed] for leaving a review. It was a pleasure serving you and we look forward to hearing from you again, should the need arise."
"Thank you for the review, we appreciate you being our customer. Let us know if we can serve you again."
"We appreciate the review and look forward to serving you again in the future."
"Glad to hear you are happy with your service. Contact us again for future service."
"Thank you for choosing us, we are glad to have helped you. Call us again if we can be of further assistance."
"Thank you for your comment, we are always looking for ways to improve. We responded to your issues and were not notified of any further problems. Sorry for any inconvenience, please do not hesitate to contact us directly for assistance."
"Thank you for working with us and let us know if we can help you again."
"Thank you, we look forward to serving you again."
"Thank you [Member Name Removed], we appreciate the review. Call on us again in the future."
"Thank you very much for your comment. We are here for any of your cleaning needs!"
"We really appreciate you for taking the time and share your experience with us. Even though we have coupon prices we always let our customers know that we will perform a free inspection, we don't want to mislead our customers. we encourage all customers to take advantage of our free inspection to prevent any misunderstanding. At the end of the day we want to solve any issue you might have and for you to be happy with the results of our work. Thank you for your business and for being a great customer!"
"Our goal is your satisfaction! we are pleased to know you are happy with the results. Thank you for using us and please don't hesitate contact us for anything else that you need."
"Thank you very much for taking the time to write about your experience with us and thank you for your business,"
"Thank you very much for your comment and Thank you for using our services."
"We are really appreciate your comments. Customers satisfaction is very important to us and we are happy to know that you reached that goal.It was a pleasure serving you, thank you for using our services."
"Thank you for your kind words. We hope to serve you again and thank you for using our services."
"Dear customer, first I would like to apologize for any inconvenience and thank you for sharing your experience with us so we can improve our customer service. First I would like to explain that we have a coupon in our site for 40% off for duct cleaning service. For our Angie's list customer we sometimes have better deals. The deal you claimed was $149 for air duct and dryer vent cleaning. Our mistake was that the office didn't add on the job notes that deal, so the tech was proceeding with the service as it was the 40% off deal. When he call the office to verify then we noticed our mistake and he gave you the price for the deal you claimed. About any contamination the tech said you had, it can be proven that the photo that was taken from your system was from your house. today's phones indicate the location and date of the photos been taken. I, the owner of the company, asking you to give me the chance to correct the impression by personally come to your house to inspect my technician's work and to fix any wrong doing, if any. Please contact me at 281-789-8989 Thank you!"
"Thank you very much for your comment and we really appreciate you for choosing Donald duct and giving us the chance to serve you. And sir, there is no dumb question! Don't hesitate to contact us for any question you might have. See you next time."
"Thank you for your comment and for choosing us. See you next time."
"Thank you for choosing us. See you next time."
"Thank you for your comment and for becoming a customer of Donald duct & steam. See you next time"
"Thank you for your business and your comment, we are happy we could help. Don't hesitate to contact us for anything else you might need."
"Dear Customer, A correction: The service you have requested was Dryer vent cleaning and not Air duct cleaning. For the dryer vent cleaning we quoted you over the phone $119, Our coupon price. The reason we wanted to charge additional $130 was because you had a booster fan that need to be disassemble and clean to unclogged the duct for best results. If you where telling us over the phone that you have a booster fan we would have told you that there is additional charge of $100-$150. Majority of homes don’t have a booster fan installed. We are sorry about any inconvenience and we will do our best to improve our customer service."
"Thank you very much for the opportunity to serve you!"
Licensing
State Contractor License Requirements
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