Warrantech's Consumer Product Services

Think twice before buying a Warrantech plan at HHGregg. The Gregg sales and management staff promise that if our 60" tv breaks for any reason, even including lightning hits they will replace the tv no questions asked This could not be further from the truth. After calling Warrantech when the tv died, it took them three days to even get a work order to the local repair shop that they selected. (Alltronics Charleston SC). Then began a 25 day saga of excuses and lies. They would say their computers were down, then they blamed the local repair facility, We were forced to make daily calls to both companies when we asked why we had to be the middle man between the two, a Warrantech rep said "It's your tv, it's your problem" !!!!! The repAir techs said Warrantech refused to replace the tv. Warrantech said Alltronics refused to condemn the tv. Then Alltronics would say they needed parts but Warrantech would not approve the parts purchase Then we supposedly reached a man in management at Warrantech and complained about how long this was taking. He told us there was no time limit in their contract and it could take months and there was nothing we could do! The local HHGregg manager waited for over 20 minutes on hold over several phone calls and then began to get the same lies and excuses..... The computers were down, they couldn't find the work order, the parts were never requested by Alltronics, and so on Arrogance, rude communications and total lack of any customer service We will never buy a warranty plan again, especially if Warrantech is behind it

I had the truck about three and half years and then I started to have issues with the turbo on the truck. They wouldn't pay for the tear-down of the turbo to see what the issue was. I paid over $200 out of pocket for the turbo to be torn down and inspected. According to the repair shop, there was rust and corrosion in the turbo. Warrantech stated that the warranty would not cover any rust. I then decided to cancel their service and requested a refund. They sent me just $85.00 of the $3,200.00 I paid, not including the additional $200.00 for having the turbo torn down.

Irrespective of any "fine print" or other disclaimer, this company is TERRIBLE to deal with. We have waited almost a month for the TV to be repaired, and nothing has been done. We've been lied to, hung-up on and laughed at. All the company can do is blame Panasonic, claiming that the part is back-ordered. The fact of the matter is that my deal isn't with the retailer or Panasonic or the repair company - it's with the warranty company and they haven't been up to the task. STAY AWAY FROM THIS COMPANY!! THE NAME OF THE "PROTECTION PLAN" IS NSI PROTECTION PLUS. Beware.