URBAN DECOR

I am a 62 year old widow who can be very naive at times. I think Gayla and Diane realized this and took advantage of me. Before giving me a bid on the work, Gayla wanted to know the amount of money I was prepared to spend. I told her. I paid half of the money before the renovation started. On June 6th Gayla wanted the rest of the money. She wanted the money before she took a vacation to Hawaii. I paid her the money, but she lost my check. I had to cancel the check for over $10,000. Afterwords I decided not to give her all the money until the work was finished. On another occasion she wanted me to pay an additional $1000. I had already paid her $15000, and I refused to pay her any more until the work was done. During the renovation, I felt like I had to fight with Gayla to have things done right. Three of her contractors pointed out to me below quality work that I would have never noticed on my own. The tile workers walked through my house with muddy boots and made my carpet look worse. Gayla would call to say someone was coming, and the worker would not show up. On Aug. 22th 2008, Gayla and Diane came to my house to collect the rest of the money. I told them that I was very disappointed in the work and no longer trusted them. They made no response to my comment. I had asked to see the receipts for the work done. According to them I owed an additional $1323.44. I know that I had some additional work done, but I was also supposed to have been given credit for some things that were not done right. Gayla showed me a receipt for a bathroom fan, but everything else was presented to me on a spread sheet that she made up. She told me that she did everything on computer and didn't have actual receipts for any of the work or materials. On Sept. 9th, I submitted a complaint to BBB. Diane responded that I wasn't "right" and needed meds. She also accused me of verbally abusing the workers. I never did anything like that. I hold Gayla and Diane responsible for the poor quality of the work, not the workers. I think they hired workers without the skills required to do the work properly.