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HEB Plumbing & Sprinkler- Kathlyn Smith

4.6

(26) Verified Reviews

Founded 1979 • With Angi since October 2011

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Licensing

Licensed
  • Trade License Number
  • M 41058
  • Trade License Locale
  • Texas
  • Trade License Authority
  • Texas State Board of Plumbing Examiners
  • Trade License Expiration
  • 02/28/2017
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Sunday
Closed
Monday
Closed
Tuesday
7:00 AM - 4:30 PM
Wednesday
7:00 AM - 4:30 PM
Thursday
7:00 AM - 4:30 PM
Friday
7:00 AM - 4:30 PM
Saturday
7:00 AM - 4:30 PM

Company Contact

Pipeline Rd

Bedford, TX 76022

Description

Any type residential plumbing and sprinkler system repairs and sewer and drain cleaning. Owner and Responsible Master Plumber 41058 Kathlyn Smith. We are The real & original HEB Plumbing Service - Fred Smith company founder. Here to help protect the health of our community since 1979! Thank you to all our long time customers and we welcome new customers. We are a local company with a well know and trusted reputation providing plumbing services in our Bedford, Hurst, Euless and surrounding cities for over 35 Years! Additional phone numbers - (817) 284 7777. Thank you from, Kathlyn Smith...

Verified Reviews

4.6

(26) Verified Reviews

Ratings Distribution

5

20

4

3

3

1

2

0

1

2

Rating Details

Price

4.5

Professionalism

4.6

Punctuality

4.8

Quality

4.7

Responsiveness

4.8
Read reviews by category
plumbers (22)irrigation system (4)drain cleaning (2)sewer cleaning (2)water heaters (1)
Showing 1-10 of 26 reviews
4.0

01/11/2020

I reached out to HEB Plumbing for a repair to a 25 year old fitting that tied my sprinkler system into the main water line coming to my house. Sent both an email and called and left a message. They returned my call within an hour and were out later that morning. I also got a reply to my email, but it was a few days later, so if it is urgent I suggest you call. Eric came out and is a superb represe...

DESCRIPTION OF WORK
Connection of sprinkler system to main line was leaking

CATEGORY plumbing

COST $379

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/09/2020

SERVICE PROVIDER RESPONSE

Thank you very much for your review and your business. We strive to provide prompt, quality service and appreciate your feedback on how we can improve. In some cases we have to perform 'old school' plumbing with solder, torch and flux when the new type fittings are not applicable (which we do not always know until we see the situation) and I regret that you were surprised by the charge but glad yo...
5.0

07/02/2019

HEB Plumbing and Sprinkler has done work for us previously on some plumbing issues and since they did such a good job, I decided to call them when we needed some sprinkler heads replaced. Eric arrived when scheduled and I showed him the sprinklers that were broken and pointed out others that needed to be adjusted. He said he would test the entire system and let me know if he found any other proble...

DESCRIPTION OF WORK
Replace broken sprinkler heads

CATEGORY irrigation systems

COST $286

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/01/2019

SERVICE PROVIDER RESPONSE

Thank you so much for your "A" review of The work we performed at your home. We appreciate you and your business very much. We do all types of repair plumbing sprinkler system repair and drain cleaning if we can be of service in the future. It was certainly a pleasure speaking with you on the telephone and of course reading your nice review. Thank you so much. Kathlyn Smith owner and responsible m...
5.0

11/05/2018

There was a leak under the bathroom sink and the water was starting to be absorbed into the sheetrock at the back of the under sink cabinet. I contacted HEB Plumbing and luckily they were able to come out that afternoon. Chris and Seth arrived at the scheduled time and found the source of the leak pretty quickly. They advised that there was a problem with the water supply and that they needed to r...

DESCRIPTION OF WORK
There was a leak under the bathroom sink

CATEGORY plumbing

COST $260

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/26/2018

SERVICE PROVIDER RESPONSE

Thank you so much Ms. [Member Name Removed] for your 5 STAR review! We appreciate your nice comments and your business! It is and always has been our goal to provide quality workmanship and customer service. Kathlyn Smith - Owner and Responsible Master Plumber - 817 283 8888. Thank you!
5.0

08/20/2018

They got the job done quickly and professionally.

DESCRIPTION OF WORK
They unclogged a sink that my grandson filled with cat litter.

CATEGORY plumbing

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/20/2018

SERVICE PROVIDER RESPONSE

Thank you Mr [Member Name Removed] for your A rating of our service and your very nice review. We appreciate you and your business! Kathlyn Smith ~ Owner and Responsible Master Plumber. 817 283 8888
4.0

08/20/2018

There was confusion on my phone number so she couldn't call to tell me she was running late. I would try her again if I need to.

DESCRIPTION OF WORK
Water line to sprinkler system

CATEGORY irrigation systems

HIRE AGAIN? Yes

WORK COMPLETED ON 08/20/2018

SERVICE PROVIDER RESPONSE

I apologize for the phone number mixup ~ I try to answer every phone call myself so I know the I was the one responsible. I appreciate you considering my company again for future service. Thank you ~ Kathlyn Smith ~ Owner and Master Plumber 817 283 8888
5.0

07/05/2018

I have found my plumbing company and will not use any other. I spoke with Kathlyn Smith, owner and Certified Master Plumber, and 2 great members of her team, Chris and Eric, came out. I told them where I saw the evidence of the leak and the pulled the toilet, pulled a sanding block out of the wax ring, placed another wax ring, and had to shim the toilet due to a tile floor laid 3 months earlier. P...

DESCRIPTION OF WORK
Needed water leak found and repaired

CATEGORY irrigation systems,plumbing

COST $189

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/02/2018

SERVICE PROVIDER RESPONSE

Thank you so much for your A rating and and you're very nice Review of our work. We appreciate you very much and we appreciate your business.! Thank you thank you! Kathlyn Smith owner and responsible master plumber 817-283-8888
5.0

01/08/2018

I called on a holiday weekend. She told me she let her staff off for the holiday but assured me that she would send someone first thing the following Monday. I was glad that she was giving her people time with their families and could live with a bit of inconvenience. She did exactly that. The Plummer she sent was prompt, efficient and quite professional. The work was done quickly and completely a...

DESCRIPTION OF WORK
Clogged sewer.

CATEGORY plumbing

COST $75

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/27/2017

5.0

01/01/2018

It was a terrific experience. Kathlyn Smith, owner and a master plumber, answered the phone and set up the appointment. Nick was the Plummer who came to fix everything. He was so nice and professional, explaining what was needed and why. Kathlyn came by to meet me and check if her guy needed anything. I can't recommend this company highly enough. They did a great job at a fair price, with great cu...

DESCRIPTION OF WORK
The hall bath toilet was fixed. It would run for a short time, so I figured that there was a problem with the "guts" leaking water. I also saw some areas around the base that made me wonder if it needed a new wax ring. It did need some new parts in the "guts" and a new wax ring. The toilet had come loose on its base and needed to be mounted correctly. The bathtub handle also needed a cartridge replaced.

CATEGORY plumbing

COST $348

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 12/29/2017

3.0

10/24/2017

Fair; workmen did not show professional bearing. Only partially cleared the problem.

DESCRIPTION OF WORK
Clear drainage pipes

CATEGORY drain cleaning

SERVICES PERFORMED? Yes

WORK COMPLETED ON 10/24/2017

SERVICE PROVIDER RESPONSE

I was unaware until I saw your review Mr. [Member Name Removed] that you were not completely pleased. Customer Satisfaction is of upmost importance to me and I wish that you had called me so we could have talked about it at the time, but I thank you for the opportunity now to address your concern. In reading the comments on your invoice from a month ago on Sept 23rd, I see that we went through the...
5.0

08/31/2017

Work proceeded very well. Very satisfied. They did not do a thorough job with after job clean-up on interior floors and fixtures.

DESCRIPTION OF WORK
Replaced bad water fill valve feeding toilet. In addition, I had them replace the 30+ year old outside water shut-off valve on the main feed line.

CATEGORY plumbing

COST $430

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/21/2017

Services Offered

Any Type Residential and Light Commerical Plumbing, Lawn-Sprinkler Systems Repaired and Sewer and Drain Cleaning. Water heaters, water, sewer & gas leak repairs-under slab foundations in yards and under houses, plus more!

Services Not Offered

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General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Payment Options
Check
Emergency Service
Yes
Warranties
Yes