Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

HEB Plumbing & Sprinkler- Kathlyn Smith

4.7(
24
)
Lawn and Garden Sprinkler System - Install, Lawn and Garden Sprinkler System - Repair, Sewer Main - Clear,

About us

Any type residential plumbing and sprinkler system repairs and sewer and drain cleaning. Owner and Responsible Master Plumber 41058 Kathlyn Smith. We are The real & original HEB Plumbing Service - Fred Smith company founder. Here to help protect the health of our community since 1979! Thank you to all our long time customers and we welcome new customers. We are a local company with a well know and trusted reputation providing plumbing services in our Bedford, Hurst, Euless and surrounding cities for over 35 Years! Additional phone numbers - (817) 284 7777. Thank you from, Kathlyn Smith

Business highlights

Emergency services offered
46 years of experience

Services we offer

Any Type Residential and Light Commerical Plumbing, Lawn-Sprinkler Systems Repaired and Sewer and Drain Cleaning. Water heaters, plus more!, sewer & gas leak repairs-under slab foundations in yards and under houses, water

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.724 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
4%
2
0%
1
4%
Write a review
Showing 1-24 of 24 reviews
Erik M.
Jan 2020
4.0
Yes, I recommend this pro
$379
I reached out to HEB Plumbing for a repair to a 25 year old fitting that tied my sprinkler system into the main water line coming to my house. Sent both an email and called and left a message. They returned my call within an hour and were out later that morning. I also got a reply to my email, but it was a few days later, so if it is urgent I suggest you call. Eric came out and is a superb representation of the company. Really loves what he does and took care to even put out a trash bag to hold the dirt he dug up so it was not spread across the lawn. Nice touch. The fix took longer than he and I anticipated, but it got done. I did have a few surprises though. When I got the bill he was very fair on the time he spent on the job. Did not over charge. I expected to be charged more for the fittings than I can get from a local hardware store and that was the case. They were not outrageous though and the parts used were very high quality. The surprise was some of the 'standard fees' associated with the parts. I had only a few connections that required sealant and the minimum fee far exceeded what I could buy entire containers of sealant and cleaner for. My job used probably 1/100th of the container. The bigger surprise was the solder fee associated with the two solder joints. I was only charged the minimum amount, but it was $39.50. I totally understand that they cannot give away material...totally get that, but the minimum in my case was really high for the minimal soldering they had to do. I think it was two solder joints on 3/4 inch pipe. It would have been cheaper to use the solderless fittings, and I would have suggested that if I had known about the fee. All other joints were solderless joints. All of that said, I will certainly consider them in the future. Perhaps all plumbing services do this type of add on fees, but it would have been nice to know about them before certain part decisions were made. There was a cheaper route in my case. Again, great company, Eric was fantastic and the job got done within hours of me calling.
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"Thank you very much for your review and your business. We strive to provide prompt, quality service and appreciate your feedback on how we can improve. In some cases we have to perform 'old school' plumbing with solder, torch and flux when the new type fittings are not applicable (which we do not always know until we see the situation) and I regret that you were surprised by the charge but glad you let me know. Thank you again for your business and the opportunity to be of service in the future. Kathlyn Smith Owner and Responsible Master Plumber 817 283 8888"

Celeste M.
Jul 2019
5.0
Yes, I recommend this pro
$286
HEB Plumbing and Sprinkler has done work for us previously on some plumbing issues and since they did such a good job, I decided to call them when we needed some sprinkler heads replaced. Eric arrived when scheduled and I showed him the sprinklers that were broken and pointed out others that needed to be adjusted. He said he would test the entire system and let me know if he found any other problems. He replaced 3 sprinkler heads , several nozzles and made some adjustments to others so that the water was spraying in the right direction. Eric completed the work in about an hour and a half and when he was done not only did the sprinklers run perfectly but in the areas where he had to dig to put in the new the sprinkler heads the grass did not look like it had been disturbed. This is truly excellent and professional work!! In addition to the great work they do, HEB Plumbing prices are very reasonable. I highly recommend this company for any plumbing or sprinkler system repairs.
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"Thank you so much for your "A" review of The work we performed at your home. We appreciate you and your business very much. We do all types of repair plumbing sprinkler system repair and drain cleaning if we can be of service in the future. It was certainly a pleasure speaking with you on the telephone and of course reading your nice review. Thank you so much. Kathlyn Smith owner and responsible master plumber Heb Plumbing And Sprinkler 817 283 8888"

Celeste M.
Nov 2018
5.0
Yes, I recommend this pro
$260
There was a leak under the bathroom sink and the water was starting to be absorbed into the sheetrock at the back of the under sink cabinet. I contacted HEB Plumbing and luckily they were able to come out that afternoon. Chris and Seth arrived at the scheduled time and found the source of the leak pretty quickly. They advised that there was a problem with the water supply and that they needed to replace the valve and water supply line. As a precaution, we had them replace the other valve and supply line to avoid a problem with that as well. In addition, they fixed a problem we were having with the toilet in that same bathroom. They had the work completed and everything cleaned up in a relatively short amount of time. Thanks to Chris and Seth for a great job! They were very helpful, friendly and professional.
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"Thank you so much Ms. [Member Name Removed] for your 5 STAR review! We appreciate your nice comments and your business! It is and always has been our goal to provide quality workmanship and customer service. Kathlyn Smith - Owner and Responsible Master Plumber - 817 283 8888. Thank you!"

Owen G.
Aug 2018
5.0
Yes, I recommend this pro
$150
They got the job done quickly and professionally.
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"Thank you Mr [Member Name Removed] for your A rating of our service and your very nice review. We appreciate you and your business! Kathlyn Smith ~ Owner and Responsible Master Plumber. 817 283 8888"

Sharon L.
Aug 2018
4.0
Yes, I recommend this pro
There was confusion on my phone number so she couldn't call to tell me she was running late. I would try her again if I need to.
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"I apologize for the phone number mixup ~ I try to answer every phone call myself so I know the I was the one responsible. I appreciate you considering my company again for future service. Thank you ~ Kathlyn Smith ~ Owner and Master Plumber 817 283 8888"

Kathleen D.
Jul 2018
5.0
Yes, I recommend this pro
$189
I have found my plumbing company and will not use any other. I spoke with Kathlyn Smith, owner and Certified Master Plumber, and 2 great members of her team, Chris and Eric, came out. I told them where I saw the evidence of the leak and the pulled the toilet, pulled a sanding block out of the wax ring, placed another wax ring, and had to shim the toilet due to a tile floor laid 3 months earlier. Perhaps that's when the sanding block fell or was placed on the ring (?) by the flooring person. They pressure tested the shower lines for my peace of mind and Eric pulled and replaced the wax ring in the master bathroom. He also tightened the tank bolts as they were loose. I mentioned 3 sprinkler heads that needed to be replaced. Eric used my new sprinkler heads, checked and found two more heads that needed repair while testing his work. He took care of those and at my request capped off one sprinkler that was no longer needed. Chris and Eric were efficient, did a fantastic job, cleaned up and presented me with a bill that was very reasonable! They are as customer focused as is Kathlyn Smith. She gave me the hourly rate and talked to me about what other expenses might come up before anyone came out. I liked that right up front information, loved their work and the bill!! How many times have you heard that?! I have already told my neighbors about The Plumbing Lady aka HEB Plumbing and Sprinklers and called a friend telling her I have our plumber! I have a magnet to give my friend and my magnet is already on my fridge. Thank you, Mrs. Smith, Chris and Eric!
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"Thank you so much for your A rating and and you're very nice Review of our work. We appreciate you very much and we appreciate your business.! Thank you thank you! Kathlyn Smith owner and responsible master plumber 817-283-8888"

Mary S.
Jun 2018
5.0
Yes, I recommend this pro
$400
Great. Prompt and efficient.
Owen G.
Jan 2018
5.0
Yes, I recommend this pro
$75
I called on a holiday weekend. She told me she let her staff off for the holiday but assured me that she would send someone first thing the following Monday. I was glad that she was giving her people time with their families and could live with a bit of inconvenience. She did exactly that. The Plummer she sent was prompt, efficient and quite professional. The work was done quickly and completely and the cost was reasonable. I have used her services before and was pleased with her prior efforts. That was why I called her again. I shall continue to call her when I have plumbing needs in the future. Thank you for a job well done,
Diane S.
Jan 2018
5.0
Yes, I recommend this pro
$348
It was a terrific experience. Kathlyn Smith, owner and a master plumber, answered the phone and set up the appointment. Nick was the Plummer who came to fix everything. He was so nice and professional, explaining what was needed and why. Kathlyn came by to meet me and check if her guy needed anything. I can't recommend this company highly enough. They did a great job at a fair price, with great customer service. A word of warning. Don't confuse this company with a similar sounding one. Make sure you get HEB Plumbing and Sprinklers. Nick also cleaned up everything and double checked the bill with his boss. This is a company you can trust, and no , I am not related to anyone who works there. I will be using them from now on.
Gordon H.
Oct 2017
3.0
Fair; workmen did not show professional bearing. Only partially cleared the problem.
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"I was unaware until I saw your review Mr. [Member Name Removed] that you were not completely pleased. Customer Satisfaction is of upmost importance to me and I wish that you had called me so we could have talked about it at the time, but I thank you for the opportunity now to address your concern. In reading the comments on your invoice from a month ago on Sept 23rd, I see that we went through the vent on your roof to clear the stoppage that was somewhere between the hall bathroom and the city's main sewer line at the street. We ran your entire line and removed large amounts of 'black sludge'. We were able to clear the stoppage and ran water through the line to test and confirm that your line was draining. The two plumbers I sent to your job are both licensed with the lead plumber having over 20 years experince. They take pride in their workmanship and the image they present as do I. I am sorry you felt they did not show the professional bearing you expected from us in clearing your stoppage. The house was built in 1972 with cast iron drain pipe which was designed to last about 40 years. Due to the age and condition of the pipes with decades of buildup in the lines, stoppages may become more common. As the Owner and Responsible Master Plumber of HEB Plumbing an Sprinkler, I answer my phones personally so you can reach out to me at any time."

Donald C.
Aug 2017
5.0
Yes, I recommend this pro
$430
Work proceeded very well. Very satisfied. They did not do a thorough job with after job clean-up on interior floors and fixtures.
Lana L.
Aug 2017
5.0
Yes, I recommend this pro
$220
Would definitely use her again. She's one of the only female licensed plumbers in the metroplex. I had the sprinkler shut off and thought I had a leak. I will use them for future plumbing services. I liked them that well. I thought the price was reasonable for the work that they did. It was a fair price. I've had no problems the grass looks great.
C C.
May 2017
5.0
Yes, I recommend this pro
Job completed.
Margaret O.
May 2017
5.0
Yes, I recommend this pro
$500
She's amazing! I would definitely use her again.
Carmen M.
Apr 2017
5.0
Yes, I recommend this pro
Kathlyn and her team were fantastic! We've actually used her team twice now after we stumbling on her through another plumber that was overbooked. Kathlyn gives new meaning to the word Customer Service and her team is nothing but professional. I am so thankful we found her!! Both repairs we've had them out for they were knowledgeable, explaining everything. This last visit was for a major repair. Our floors in our living room had water bubbling up from underneath the hardwood floors. Her team was exhaustive in their troubleshooting trying to understand if there was a crack in the pipes or what exactly was causing the problem. They identified the overall problem and tested the fix thoroughly. We will always use her team!!!
Jo D.
Apr 2017
5.0
Yes, I recommend this pro
Work was done quickly!
C C.
Apr 2017
5.0
Yes, I recommend this pro
It was fixed within a reasonable time
KEITH B.
Jan 2017
5.0
Yes, I recommend this pro
$200
We called on a Saturday, she said she could make it in about 30 min. She and another plummer showed up in that time and got right to work. She was very easy to talk to and friendly. They did the job right by soldering in a copper pipe instead of using compression joints. They did a great job and I will use her again for any pluming issues.
Liz B.
Nov 2016
5.0
Yes, I recommend this pro
$260
She showed up on time with her plumbing assistant. She was punctual, friendly, efficient and kept me fully informed during the time she was here. They were neat and professional and I felt safe having her in my home. I will use her services again and again, I'm sure since I'm living in an older home.
Owen G.
Mar 2015
5.0
Yes, I recommend this pro
$180

HEB Plumbing and Sprinkler service was prompt, efficient and reasonably priced.  They came to my house within 30 minutes of when I called for service.  The were quite professional in showing me what was needed, performing the necessary repairs and showing me what was done.

Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"Thank you Mr [Member Name Removed] for your kind review. We are happy to have you as a customer!"

Richard H.
Oct 2007
1.0
$120
They would come out on the Holiday to make the repairs. They told me it was a regular work day for them, so there would be no holiday/after hours extra charges. They showed up with no parts. They wouldn t give an estimate of the repair costs. They started digging on the opposite side of where the break was located. They left for almost an hour only to return and say that their part suppliers were closed. They would have to return the next day to make the repairs. I refused for them to return. A different company came out on the next day. They gave me an estimate, had parts with them and completed the repair in just over an hour. After coming to the job unprepared and making no repairs, HEB sent me an invoice for $117. I agreed to pay their dispatch/travel charge, but I wasn t about to pay for any labor charges. They wouldn t agree and I ended up filing a complaint with the Better Business Bureau. It remains unresolved. I believe HEB has now filed a lien.
Response from HEB Plumbing & Sprinkler- Kathlyn Smith

"MY NAME IS FRED L. SMITH, JR. AND I AM THE MASTER PLUMBER OF H.E.B. PLUMBING AND SPRINKLER SERVICE. THANK YOU FOR YOUR PHONE CALL THIS OCTOBER 2007 AND FOR THE FINE SERVICE YOU PROVIDE OUR COMMUNITY. PLEASE BE ASSURED THAT THIS WAS HANDLED CORRECTLY IN A PROFESSIONAL MANNER BY A LICENSED PLUMBER. WE FOLLOW THE TEXAS STATE PLUMBING LAWS FOR PUBLIC SAFETY. OUR ONLY ISSUE AT THIS TIME IS THE PROTECTION OF THE HEALTH OF OUR COMMUNITY. THE MEMBER HAS BEEN ADVISED BY US OF THE TEXAS STATE LAW OF CROSS CONTAMINATION WHICH SAYS THAT REGARDLESS OF WHO INSTALLS THE DOUBLE CHECK VALVE OR REPAIRED IT A PERMIT NEEDS TO BE PULLED AND NEEDS TO BE CERTIFIED BY A TEXAS STATE LICENSED BACKFLOW CERTIFIER. THESE LAWS MUST BE FOLLOWED FOR HEALTH & SAFETY REASONS AND THAT A CITY INSPECTION HAS TO BE MADE. A LETTER WAS SENT ON 5/31/07 TO THE CITY OF KELLER PLUMBING INSPECTIONS FOR FOLLOW-UP OF POSSIBLE POTABLE WATER CONTAMINATION. WE HAVE ALREADY COMMENTED TO THE BBB AND THEY HAVE OUR DETAILED RECORD OF THE JOB EVENTS. WE ARE FORCED TO TAKE ALL LEGAL STEPS TO PROVE WE WERE JUSTIFIED IN OUR ACTIONS AND TO PROTECT OUR GOOD REPUTATION. THIS MATTER MUST NOW BE TURNED OVER TO THE TEXAS STATE BOARD OF PLUMBING EXAMINERS TO MAKE SURE THAT HE, HIS NEIGHBORS AND THE LOCAL AREA IS NOT BEING CONTAMINATED, BECAUSE IT DOES NOT SOUND LIKE HE FOLLOWED THE LAW. THIS MAY BE HANDLED THROUGH THE ATTORNEY’S GENERAL OFFICE."

DONNA W.
Sep 2005
1.0
$121
THE GUY RAN A SNAKE DOWN THE LINE, AND PRONOUNCED IT CLEAR. HE SHOWED ME ROOTS THAT HAD COME OUT. HE SPENT ABOUT AN HOUR FROM START TO FINISH. INVOICE SUBMITTED FOR $121. NO FAULT OF THEIRS, BUT I DID NOT READ INVOICE COMPLETELY. I PAID THE BILL, FLUSHED MY TOILET, AND SENT THEM ON THEIR WAY. CAME HOME A COUPLE OF HOURS LATER, AND TOOK A BATH. WATER WOULD NOT DRAIN FROM TUB. THIS WAS AROUND 6:45 PM THE SAME DAY. THE WORK DONE WAS BARELY 3 HOURS OLD. CALLED, AND ANSWERING MACHINE INDICATES A 24 HOUR SERVICE. I LEAVE A MESSAGE INDICATING MY DRAINS WERE STILL CLOGGED. ASK FOR CALL BACK. 45 MIN. LATER MY HUSBAND LEFT A 2ND MESSAGE. FINALLY RECEIVED A CALL THE NEXT DAY. IN THE MEAN TIME I TOOK A CLOSE LOOK AT THE INVOICE, AND THE PLUMBER HAD WRITTEN "NOT GUARANTEED". 2ND ATTEMPT SAME RESULTS. THE LONG AND SHORT; THEY QUOTED $5000 TO DIG THE LINE UP TO REPLACE. I TOOK MY BUSINESS TO ANOTHER PLUMBER WHO CLEARED THE PROBLEM. H E B WAS RUNNING THEIR SNAKE THROUGH THE WRONG LINE.
ANA V.
Nov 2004
4.0
Yes, I recommend this pro
$200
GOOD JOB, COULD HAVE BEEN BETTER THOUGH.
ANA V.
Oct 2004
5.0
Yes, I recommend this pro
$400
THEY DID A VERY GOOD JOB. EVERYTHING WAS DONE CORRECTLY.
HENRY M.
Oct 2004
5.0
Yes, I recommend this pro
$4,000
THEY DID A REALLY GOOD JOB. THIS COMPANY STAYED ON MY JOB FOR THREE DAYS STRAIGHT UNTIL IT WAS COMPLETED. I HOPE I NEVER HAVE TO HAVE MAJOR WORK LIKE THIS DONE AGAIN, BUT IF I DO, I CERTAINLY TRUST THIS COMPANY TO DO IT RIGHT.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

HEB Plumbing & Sprinkler- Kathlyn Smith is currently rated 4.7 overall out of 5.
HEB Plumbing & Sprinkler- Kathlyn Smith accepts the following forms of payment: CreditCard
No, HEB Plumbing & Sprinkler- Kathlyn Smith does not offer free project estimates.
No, HEB Plumbing & Sprinkler- Kathlyn Smith does not offer eco-friendly accreditations.
No, HEB Plumbing & Sprinkler- Kathlyn Smith does not offer a senior discount.
Yes, HEB Plumbing & Sprinkler- Kathlyn Smith offers emergency services.
No, HEB Plumbing & Sprinkler- Kathlyn Smith does not offer warranties.