Alex Varela - PrimeLending
About us
Headquartered in Dallas, Texas, and established in 1986, PrimeLending, A PlainsCapital Company has grown from a staff of 20 producing $80 Million in annual closed loan volume to a staff of over 2,300 producing in excess of $8.8 Billion annually. In addition to the corporate office located in North Dallas, PrimeLending has expanded to over 250 branches across the United States and is licensed to originate and close loans in 49 states. The goal at PrimeLending is to provide unsurpassed quality service and support throughout the entire mortgage process for every client and referral source. This proactive sales and operational philosophy simplifies and accelerates the loan process at all levels. The company's experienced mortgage professionals are dedicated to making every customer’s home loan experience a positive and successful one. PrimeLending takes pride in being recognized as a premier mortgage lender offering a wide array of loan products. Mortgage loan options include fixed and adjustable rate FHA and VA, JUMBO loans, permanent construction financing, refinancing options, and relocation programs—just to name a few. PrimeLending's Core Convictions: Honesty and Integrity People Centric Culture Agile Service Beyond Expectations One Team One Purpose PrimeLending's Core Purpose: Working together to have a profound and positive impact on the lives of all we serve.
Business highlights
Services we offer
11 years experience, Bond & Down Payment Assistance Loans, Cashout Refinances, Close on time, Complimentary credit check, Condo, Conventional, FHA, FHA 203k, Gift of Equity from a family member, HomePath Financing, HomePath Renovation Financing, Investor Loans, Investor Renovation Loans, Jumbo Loans, Pool Escrow Loan, Refinance/Purchase Loans, Renovation Loans, USDA, VA, VA Jumbo Loans, open communciation to real estate agent and client, payment & rate estimates, pre-qualification, null
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
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| 86% | ||
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| 14% | ||
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I'm writing this review in hopes of helping others through the home buying process. My suggestion is to skip this lender at all costs, for reasons including unethical business practices, and when things don't go as he planned, the Branch Manager got vengeful with us. We felt threatened, and at his mercy. We were terrified to do anything against his guidance for fear of not getting our home. He left us without options. But rather than fill his pockets, I chose not to give him our business, even at the risk of losing the home all together. We had a horrible experience, andwant to make sure you do not have the same.
Ultimately, we took our business elsewhere because of Varela Group/Prime Lending's inability to get the loan done and the unethical business practices.
The Good
Response time for initial contact
Our initial loan officer truly care
Knowlegable on loans/requirements
The Bad
Unethical business practices, including threatening and bullying of buyers
Interest rates higher/not competitive
Lack of urgency, slow to return calls
Branch Manager doesn't care about the people, he only cares about the numbers
Branch Manager is focused on finding the right loan for business benefit vs. buyer benefit
We entered into a contract on the home Oct. 7 and set an aggressive closing date of Oct. 29. Sharon and her assistant Robin Smith were able to get us a loan approved by Oct. 25.
The closing went smoothly on Oct. 29. Sharon even attended the closing, which is the first time a loan officer has ever done that for us.
I can't say enough about the excellent service that we received from Prime Lending during the process of securing our mortgage.
Sharon and Robin helped us every step of the way. They are consummate professionals and I highly recommend them.
Licensing
State Contractor License Requirements
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