Magic Garage Door Repair Baytown TX 832-319-2777

Our mission statement is to give the customer the highest quality products and service, and with over 20 years experience we guarantee it. We are a licensed and insured garage door company. Our staff of highly train professionals received their training locally, which we feel is a testimony to our commitment.

Do NOT use this company and steer clear of any ?Magic Garage Door Repair? company in TX that is under the name Magic Garage Door Repair or Magic TX Garage door repair (or the umbrella "GDS Corp? which is on the masthead of the estimate form. This company is falsely claiming to be BBB accredited and it is NOT and for good reason. I called "Magic TX Garage Door" for an estimate to repair a 2-car garage door. I spoke to ?Ben? and was told "Leo" was coming but he had to reschedule for the following day; between 8-9am. At 9am ?Will? called to say he would arrive in 45 mins. When he arrived he told me the entire spring mechanism on my 2-car garage (which was closed) had to be replaced and could either be replaced by the original company Wayne Dalton or his company. His estimate was for $600. He said his company had a 10-year warranty and when I asked for details regarding the company he said it was under GDS Corp, who owns many garage companies in the area by different names. I told him I would like to research both his and the Wayne Dalton company and get back to him. I opened my other one-car garage, which was working with the remote and asked if that had the same mechanism and he said yes except that the motor and the spring were one unit and that needed replacement as well and it would be $400. I told him it was working ok and asked if this door had a manual override in case of a power outage or emergency. He got up on a ladder and disconnected the cables and the door shut and told me the mechanism was broken. I asked if he would re-connect the cables so I could continue to use it as I had before he arrived and he said he could not because it was locked. I asked what he meant by that and he said the spring is broken and the door cannot be opened. I asked if he would just reconnect the cables so that I could use the door the way I was previously using it and he said the cables could not be reconnected and became argumentive and angry that I would insinuate that he broke the door. I told him I did not accuse him of breaking the door; I was just asking him to connect it back the way it was before he disconnected them. He was angry and agitated while I was calm and just asking for clarification. He told me to call Wayne Dalton and stormed out of the garage, walked through my house and slammed my front door! I thought he might have been going back to get the estimate he originally gave me but realized he didn't even leave any paperwork and he got into his truck so fast and drove away! I called the dispatcher of the company whom I originally made the appointment with ?Ben? and asked if I could speak with a supervisor and he became immediately defensive and asked what the problem was. I asked if he was the owner of the company or I would like to speak with someone and he too became agitated and argumentative. When I asked if his company was owned by GDS Corp he did not answer and said he would have someone call me back. I told him "Will" was unprofessional. He said Will said all that happened was that I did not want to purchase the replacement spring. I told him that is not what happened. I may have considered replacing the spring but when the situation happened with the second door I was appalled that one of his employees could be so unprofessional. He was defensive and said he would have someone call me back. I asked him who would be calling me back and Ben hung up on me. When I called back I was automatically redirected to a different number with a recording that the mailbox is full. I called several other ?Magic Garage Door Repair? phone numbers throughout Texas and even other states and was redirected to the same number with the ?mailbox full? recording. I called from a different phone and got through and when I spoke to Ben I reminded him of the situation and that he was going to have someone call me back and that he hung up on me, and he yelled, ?and I?m hanging up again!? and hung up on me. I immediately redialed his number and was redirected to the phone number with the mailbox full recording. In addition, all of the websites claim Magic Garage Door Repair is BBB accredited. If you look up this company on the Better Business Bureau it clearly states that it is NOT accredited. Do not deal with Magic Garage Door Repair!