BLYSTONE GLASS CO

I have been dealing with a guy named Rodney Blystone who must have been subcontracted out from Window & Glass Pros at the Houston, Texas location and he has been nothing but completely incompetent! Rodney's company came out to give a bid to repair a cracked window on a house that was about to be listed on the market. They took all the measurements, etc and gave the real estate agent a quote for the job. The offer was accepted and the house got listed and sold pretty quickly. In the meantime, the new window was supposedly being produced at the glass manufacturing plant. Since the window was not repaired by the time I closed on the house, a contingency clause was written in regards to the window in that a check would be issued from the title company directly to the window company upon completion of the job. This was to keep me out of any direct payment situations with the glass company since the home seller was responsible for the repair. Well, about a week or two after moving into the house, I contacted the glass company and was put in touch with Rodney Blystone who seemed utterly confused by the whole situation because he was now dealing with me as the customer instead of the real estate agent prior. I told him that the check would be sent to him directly from the title company and this also completely confused him. Then about a week later he calls me to tell me that the glass has not even started being produced because he hasn?t received a deposit (which he never mentioned before)! I was pretty upset and was ready to fire this guy at this point but decided (against my better judgment) to proceed). We were completely fine with having the check for the whole amount go directly to him even though the job had not started yet! The title company even graciously overnighted him the check. He confirmed receipt of the check and informed me that it would take about 5 to 10 days for the glass to be ready. Well, about another two weeks went by and I didn?t hear any news so I contacted Rodney again who now told me that the glass was still in production and that he would need to run by my house to take some final measurements/looks before proceeding with installation. He never confirmed that he had gone out to my house to take a look at the glass again so about 1 week later I texted him to see where things stood. He texted back to say that he would be sure to schedule me for an install the following week (apparently the glass was finally ready). Well, I never heard back from him so I texted him again today and he called me back to tell me that he finally made it out to my house two days ago to take a look at the window and he now thinks that we have to start all over because the person who did the original measurements most likely screwed up!!! I was livid! I have been waiting over 3 months now to get this window repaired and now this guy, Rodney tells me stuff about how there is sheetrock around the glass, etc, etc and that this is not his responsibility at all!!! I was flabbergasted!! He kept saying over and over that this was not his or his company?s fault AT ALL!. I asked him if it was his company that came out originally 3 months ago to give the bid and he said, yes. So I asked him how this is not his company?s responsibility and he kept saying that he himself was not the one who came out so he bears no responsibility! He also told me that he had not deposited the check that the title company had sent him so I was more than welcome to take my business elsewhere, which is exactly what I plan to do! I am currently working with the real estate agent who sold me the house to see if the title company can stop payment on the check that it issued to Window and Glass Pros so we can start the process all over again with a more reputable and competent glass company.