Country Glass Professional

Overall, the work to replace the Low-E window was never completed. I never received a receipt from my cash payment of $350.00 per my conversation with Mark. Additionally, I was told that the window replacement would take 7 to 10 business days to arrive and I would receive a call for the replacement installation which has never happened. After countless voice messages left on there phones I was never contacted. I called your services several times to find resolution of this situation. I spoke to the Resolution Representative and she received my information, informed me about the necessary step would be moving forward. I am extremely delighted about this new information to close out this action and this company is banned from further services.

Unfortunately, Marc stole our deposit and never followed up or returned our calls. It has been over 6 months. He seemed like a nice guy so it’s very unfortunate and surprising.

Called forna window glass replacement the guy sounded very professional. After the 7-10 days he never called me back or anything! Also paid him half up front .

I am in need to change the window glass of my master bath above the tub. I have contacted a company country glass professional through Angi . A person came from country glass pro. Came to give the estimate on September 24 @3pm. After done the measurements he told me about the estimate. And told me I have to pay 356.22 in advance that is the 50 percent of the total cost . He will email me invoice and receipt. I paid him 356.22 to him on my credit card. He email me same time after he left I open the email mail but there was no information . I called him and text him about that but they never picked up the phone. He said they Will replace the glass on September 30. But I did not hear anything thing from them . I try to contact them several time but they did not respond. Their mail box is full also . So I can t leave any voicemails. But I texted them several times but no answer. Than I decided to contact Angi.

As soon as I contacted Angi for the project I was contacted by the company. Some back and forth and we came up with a price based on measurement of the 3 window panes I needed to get replaced. Marc the owner came to my house to take measurements. Few text messages on what problems he had with suppliers, but at the end of the day more than 2 months and nothing happened. at one point he stopped responding

I thought I read all his reviews but now that I am going back I am finding for the first time these other reviews sharing about this same person. This person, (Company Name Removed) responds to inquiries made on Angi and/or Home Advisors. I did not realize he had multiple company names listed and only read the reviews for this company County Glass Professional. This is a SCAM. Please look at these other company names on Angie and read the reviews. He comes out, he is very nice, he then ask for a deposit on the job and says he will get back to you and never completes the job. Because of the reviews and stars on Angies list I trusted he was on the up and up. I have tried following up a few times via phone and text, but at this point, he has ghosted me, and I am out my deposit. I thought there were some protections using Angies list but I guess I was wrong. As other reviewers have suggested, I will file a complaint with BBB and a police report in hopes someone can stop him from doing this to others.

Polite and professional. Marc was able to get my window pane replaced quickly and beautifully. Would highly recommend.

I had an excellent experience with Country Glass! Marc was incredibly helpful from start to finish. He responded to my questions quickly and was able to schedule an inspection the same day. To my surprise, he also offered same-day glass repair, which was a huge relief. The service was efficient, professional, and exceeded my expectations. I highly recommend them for any glass needs and will definitely keep them in mind for future business!

Outstanding

Excellent service.

Very professional, kind, caring & thoughtful. The owner was extremely timely, efficient & I appreciate he cleaned up after his work. I would recommend him to others with no question or doubt. If ever needed in the future, I definitely will reach out for their help again.

Marc @ Country Glass was great to work with. Fast, efficient, fair price.. really easy to deal with.. Same day service..Highly recommend!

Mark fixed my window with little notice on my end and quickly. Was upfront and honest about pricing, time is money and he saved mine. Thanks Mark!

Mark and his brother Daniel were passionate about their work and totally invested in delivering superb results. My old window putters grout/putty had severely decayed and needed to be redone. Other contractors came out to bid and said that I should probably just replace the window. Mark saw the windows, realized how much they added to the historic value of the home, and convinced me how passionate he was about his work and the exacting standards they would adhere to. They were easy to work with, flexible in their scheduling, and joy to have around my home. I would highly recommend anyone who has window or other glass work done hire them. Totally pleased with the job they did....and they were fun to have around.

Very Professional and dedicated to quality customer service

They replaced the window to our back door. Mark said the window needed to set overnight and that he would have to come back the next day to replace the wood trim. We paid him and he never showed up to finish the job. They will not return our calls.

Fast turnaround, friendly

Two old windows with balance repair needed. Was able to fix with patience. Appreciate that.

They came out on the Sunday and took care of my problem promptly at a fair price.

Great job and in a timely manner.

Fair competitive price. Work seas scheduled after a hail storm and there were issues out of his control from supplier. Marc discounted price and completed work in mine afternoon. Recommended him to others in the area and would do so again!

Quick response, great communication, fair price and excellent work!

Very good communication throughout our project for replacing a broken window glass and reasonably priced.

Marc from Country Glass answered my call with a warm welcome and a desire to help solve my issue as soon as possible. He was easy to work with, knowledgeable, and efficient. Iâ m grateful I got connected with this company! Definitely recommend his service if youâ re looking for someone who is experienced and kind. He even worked through a rain storm for me!

Marc is friendly, efficient and professional.